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Don Dean, BSRT

As a senior leader with Studer Group, Don has been instrumental in developing many of the tools that have made Studer Group the leading expert in healthcare improvement. Don is known as the father of “AIDET® Plus the Promise”, which is a process to improve communication, reduce anxiety and improve clinical outcomes. Don began the company with Quint Studer and has been coaching organizations for over 17 years. He is also the Studer Group expert on improving employee, patient and physician engagement. Don has coached some of the largest organizations in healthcare including TriHealth, Vanderbilt, University of Chicago, Medical University of South Carolina, and the Advocate Health System. Don lives in the Chicago area, has six children, a beautiful wife, Linda, and is a diehard Cubs fan.

Professional Experience

Prior to joining Studer Group, Don was a senior leader at Baptist Healthcare in Pensacola, FL where he and Quint hardwired practices that led them to become the highest performing hospital in the nation. Prior to Baptist, Don was part of the original team that began the successful turnaround initiative with Quint in 1993 at Holy Cross Hospital in Chicago. Both hospitals have received numerous awards including Hospital Magazine’s Great Comeback Award, the Lincoln Award, the USA/RIT Quality and Fortune Magazine’s Top 100 Best Places to Work.  Prior to this role and during his 19 years of experience in healthcare leadership, Don held various positions including Director of Radiology, Director of Outpatient Services and Senior Vice President for Professional Services and Physician Relationships. He has earned a reputation as one of the best leaders in healthcare today.

Signature Engagements

  • TriHealth, Cincinnati, OH
  • Vanderbilt Medical Center, Nashville, TN
  • University of Chicago, Chicago, IL
  • Medical University of South Carolina, Charleston, SC
  • Advocate Health System, Chicago, IL
  • Methodist Healthcare System (HCA), San Antonio TX
  • Adventist Midwest, Chicago, IL

Resources by this Leader

  • Don Dean

    Don Dean, BSRT

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