Debbie Cardello, RN, MSN

Debbie not only provides coaching to organizations who want to create cultures of excellence -- she lived the journey as Chief Operating Officer at Robert Wood Johnson University Hamilton Hospital, the fourth hospital to ever be recognized with the prestigious Malcolm Baldrige Quality Award in 2004. She is recognized for her strong results orientation, her demonstrated expertise in service and operational excellence, and her 20 years of experience as a healthcare leader. Under her leadership, RWJ Hamilton Hospital achieved results in the nation's top 10% in quality outcomes as well as patient, employee, and physician satisfaction. Leveraging her skills as a senior Baldrige examiner, she coaches organizations to accelerate their performance excellence journey using the Studer Group Evidence-Based Leadershipâ„  framework as well as the Baldrige Criteria for performance excellence. Debbie is also a Senior Baldrige examiner and served as Studer Group's internal coach during their Baldrige Journey, which resulted in Studer Group's 2010 recognition as a Baldrige National Quality Award recipient.

Professional Experience

  • Chief Operating Officer, Robert Wood Johnson University Hospital at Hamilton
  • Held multiple senior leader positions including CNO and VP Professional Services
  • Emergency Department Director
  • RN Direct care giver in Medical Surgical, Critical Care, and Emergency Nursing

Signature Engagements

  • Studer Group's internal coach for Baldrige journey, resulting a Baldridge award in 2010
  • Assisted multiple organizations to achieve top quartile and decile results
  • Results as COO include top 10% in quality and service pillars: patient satisfaction, Healthgrades, Quality outcomes, Core Measures, and Safety

Education And Certifications

  • 2006 - Certified Examiner with the Baldridge Performance Excellence Program
  • 1993 - Masters of Science Degree, Widener University, Chester, PA
  • 1983 - Bachelor of Science in Nursing, Felician College, Lodi, NJ
  • 1973 - Diploma, Hackensack Hospital School of Nursing, Hackensack, NJ
  • Debbie Cardello

    Debbie Cardello, RN, MSN

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