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Amer Kaissi, Ph.D.

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Dr. Amer Kaissi (“Ky-See”) is an award-winning professor of healthcare administration at Trinity University, a Top 15 program. He is the author of the book “Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders,” which has won the 2019 American College of Healthcare Executives (ACHE) Book of the Year award.

Dr. Kaissi joined the faculty of Trinity University in 2003 after earning a Ph.D. in health services administration from the University of Minnesota. At Trinity, Dr. Kaissi teaches courses in professional development, leadership coaching and public speaking and is the director of the executive program. He also has adjunct appointments at the University of Colorado-Denver MBA program and Boston College. His research interests include leadership, retail clinics and strategic planning. Dr. Kaissi is a national speaker with Studer Group and a faculty member with ACHE. He is also a certified executive and physician coach, and he consults with hospitals and healthcare organizations in their strategic planning efforts. Dr. Kaissi, an avid soccer fan, lives in San Antonio, Texas, with his wife and two children.

Professional Experience

Dr. Kaissi joined the faculty of Trinity University in 2003 after earning a Ph.D. in health services administration, research and policy from the University of Minnesota. Prior to that, he earned a Master of Public Health in hospital administration from the American University of Beirut in his native country, Lebanon. His research interests include leadership, convenient care and retail clinics, strategic planning, quality of care and patient safety. He has published extensively on these topics in various administrative and clinical journals. Dr. Kaissi, a certified professional executive and physician coach, works with healthcare administrators and physicians to help them maximize their leadership potential. He also consults with hospitals and physician practices on strategic and business planning and marketing projects.

Industry Speaking Engagements

  • “Agility and Resilience in Healthcare Leadership: Key Behaviors for Leading Change.” American College of Healthcare Executives, Leadership Cluster, Chicago, IL.
  • “National Healthcare Trends: What Does the Future Hold?” Doctors Hospital of Laredo/Fort Duncan Medical Center, Board & Medical Executive Committee Retreat, Laredo, TX.
  • “How to Build a Culture of Kindness and Accountability.” Catholic Healthcare Association of Ontario, Leadership Retreat, Toronto, Canada.
  • “How to Build a Culture of Kindness and Accountability.” Sisters of Charity of Leavenworth Health System, Leadership Retreat, Boulder, CO.
  • “Traits of High-Performing Leaders” Bexar County Medical Society, Leadership Development Program, San Antonio, TX.
  • “Coaching Physician Leaders for Well-Being & Performance.” Well-Med International Meeting on Wellbeing and Performance in Clinical Practice, Prioria, Greece.
  • “How Humility & Kindness Can Create a Culture of High Performance.” HCA Medical City Division — Leadership Development Institute, Irving, TX.
  • "How to Build a Culture of Kindness and Accountability.” HCA Gulf Coast Division — Leadership Development Institute, Houston TX.
  • “Leadership Intangibles: How Humility and Kindness Can Drive High Performance.” Virginia Hospital and Healthcare Association, Glen Allen, VA.
  • “Humbitious Leaders, Narcissists and Chocolate Cake.” American College of Healthcare Executives, Health Administration Press Talks, Chicago, IL.
  • “Population Health, Innovations and the Future.” Maury Regional Health, Columbia, TN.
  • “How to Build a Culture of Compassion & Accountability.” North American Partners in Anesthesia, Newark, NJ.
  • “Kindness & Accountability in Leadership and at Work.” Kaiser Permanente, Southern California Permanente Medical Group, Leadership Retreat, Mercula, CA.

Education and Certifications

  • Bachelor of Science, Environmental Health, American University of Beirut, Lebanon
  • Master of Public Health, Hospital Administration, American University of Beirut, Lebanon
  • Ph.D. in Health Services Research, Policy and Administration, University of Minnesota, Minneapolis, Minnesota
  • Certificate in Executive Coaching, College of Executive Coaching, Arroyo Grande, California
  • Certificate in Physician Coaching, Physician Coaching Institute, Bellevue, Washington

Professional Associations

  • Member, American College of Healthcare Executives (ACHE)
  • Member, Society for Studies in Organizing Health Care

PUBLICATIONS/SPEAKING ENGAGEMENTS

  • “Can a Golfer Learn to Quarterback? Coaching Physician Leaders into High Performance.” Group Practice Journal (AMGA). February 2018
  • “How to be a ‘Humbitious’ Leader?” Healthcare Executive Journal (ACHE), November/ December 2017.
  • “Stuck in Transition? Insights for New Physician Leaders” San Antonio Medicine. 70(9). 14-16. September 2017
  •  “Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders,” Health Administration Press, August 2017
  • “If You Can’t Beat Them, Join Them: What Can Primary Care Physicians Learn from Retail Clinics?” San Antonio Medicine, December 2016
  • “Hospital Systems, Convenient Care Strategies, and Healthcare Reform,” Journal of Healthcare Management, March/April 2016
  • “Dealing with the Challenges of Healthcare Reform: American Hospital Systems Strive to Improve Access & Value through Retail Clinics,” Managing Change - From Health Policy to Practice, 2015
  • “Flipping Health Care through Retail Clinics and Convenient Care Models,” IGI Global Publishers, 2014
  • “Enhancing Physician Engagement: An International Perspective,” International Journal of Health Services, 2014
  • “How Satisfied are Hospital Systems with their Ownership of Retail Clinics?” Journal of Healthcare Management, March/April 2013
  • “Primary Care Physician Shortage, Health Care Reform and Convenient Care: Challenge Meets Opportunity?” Southern Medical Journal, November 2012
  • “Bringing Studer to the Classroom: Teaching Tools for Graduate Programs,” Journal of Health Administration Education, Fall 2011
  • “Hospital- Affiliated and Hospital-Owned Retail Clinics: Strategic Considerations and Operational Challenges,” Journal of Healthcare Management, September/October 2010

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