Jay Kaplan, MD, FACEP
As an international speaker and facilitator, Dr. Jay Kaplan presents to and coaches hospital and physician leaders, medical groups, emergency departments and individual physicians. His approach is tactical and directed toward improved outcomes, and he emphasizes the importance of teamwork.
Dr. Kaplan continues to practice clinically because he loves this aspect of medicine. Practicing clinically helps him remain close to the current experiences of patients, hospital staff and physicians.
Professional Experience
Dr. Kaplan is Medical Director of Care Transformation for LCMC Health in New Orleans, LA. He is Clinical Associate Professor of Medicine, Section of Emergency Medicine, LSU Health Sciences Center, and an attending emergency physician and faculty for the Emergency Medicine Residency at University Medical Center New Orleans. Dr. Kaplan is a past President of the American College of Emergency Physicians and current national faculty for ACEP, as well as a member of the National Academy of Medicine Action Collaborative on Clinician Well-Being and Resilience. Dr. Kaplan is a past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America. A graduate of Harvard College and Harvard Medical School, he was named ACEP’s Outstanding Speaker of the Year in 2003, and in 2007 Studer Group honored him with their Physician Fire Starter Award. Other honors include the Grace Humanitarian Award of the Thomas Jefferson University Hospital Department of Emergency Medicine (2011) and the University of Maryland Department of Emergency Medicine Outstanding Leadership in Emergency Medicine award (2014).
Dr. Kaplan served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer including Chief of Staff (1992-2001) at Saint Barnabas Medical Center in Livingston, NJ. As Chairman of Emergency Services for his health system (1998-2001), he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the > 90th percentile for 6 years in a row (1996-2001). As an international speaker and facilitator, Dr. Kaplan has presented to and coached hospital and physician leaders, medical groups, emergency departments, and individual physicians for more than 20 years. His approach remains tactical and directed toward improved outcomes, emphasizing the importance of teamwork.
Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.
Industry Speaking Engagements
- American College of Emergency Physicians (ACEP) Scientific Assembly
- ACEP’s Emergency Department Directors’ Academy and Leadership & Advocacy Conference
- Emergency Nurses Association National Leadership Conference
- Press Ganey National Client Conference
- Healthcare Financial Management Association
- State Hospital Associations including Georgia, Indiana, Iowa, Wisconsin, Arkansas, Missouri, Kansas
- Army Medical Department Executive Directors Skills Course
- American Medical Association Young Physician Leadership Retreat and Medical Student Section Annual Assembly
- Canadian Conference on Physician Leadership
- Kaiser Permanente Service Forum
Education and Certifications
- Bachelor of Arts, with Honors, Harvard College
- Doctor of Medicine, Harvard Medical School, AOA Honor Medical Society
- American Board of Emergency Medicine 1986, 1995, 2005, 2015
Professional Associations
- President and National Faculty, American College of Emergency Physicians
Publications
- Engaging Physicians in Service Excellence, Press Ganey Satisfaction Monitor, August/September 2004
- “Coping with Unanticipated Personal Emergency,” Chapter 64, Emergency Medicine: The Medical Student Survival Guide. Ed. by Harkin K and Cushman J. EMRA 2007
- The Effects of Emergency Department Rounding on Patient Safety and Satisfaction, Meade, C.M., Kennedy, J., Kaplan, J., Journal of Emergency Medicine, 38 (5), p.666-674, Jun 2010
- Assistant Editor of Strauss & Mayer’s Emergency Department Management, McGraw-Hill, December 2013. Lead author/co-author of the following chapters in: Chapter 6 – Managing Professionals in Organizations: The Role of Physician and Nurse Leaders; Chapter 10 – Customer Service in the Emergency Department; Chapter 13 – Maintaining Personal and Professional Balance; Chapter 28 – ED Infrastructure; Chapter 29 – Patient Throughput – Why It Matters, How It Is Done – An Introduction; Chapter 39 – Managing Waits – The Psychology of Waiting; Chapter 67 – Rewarding the Champions, Corralling the Stragglers; Chapter 88 – Equity, Parity and Group Structure
- “Wellness, Stress, and the Impaired Physician.” Kaplan & Weichenthal. Rosen’s Textbook of Emergency Medicine, 9th Edition
- Audio-Digest Emergency Medicine: Volume 30, Issue 20, October 21, 2013. ISSN 0748-8947. Program Title: Improving Communication Among Nurses, Physicians, and Administrators
