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Healthcare Organizations Success Stories

Allegan General Hospital

In 2008 Allegan General Hospital was a very good organization but we knew we could be better. We had recently implemented initiatives to improve our customer service, financial performance, and employee satisfaction with some success. However, we recognized that to make profound changes in the organization we needed a more comprehensive strategy to completely transform the culture.
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West Kendall Baptist Hospital

West Kendall Baptist Hospital is part of the Baptist Health South Florida family, the largest faith-based, not-for-profit healthcare organization in the South Florida region. Baptist Health's network encompasses six hospitals and numerous outpatient diagnostic and urgent care facilities.
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Royal Victoria Regional Health Centre (RVH)

For 115 years RVH has been delivering safe, high quality healthcare to residents throughout the booming region of Simcoe Muskoka; an hour north of Toronto. As the largest community health centre in the region, RVH provides a full range of acute services, including specialty services not found elsewhere in the area, such as interventional radiology, comprehensive cancer care and advanced stroke care.
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Wamego City Hospital

For nearly 100 years, Wamego City Hospital is known for being a provider of choice by delivering quality patient and family centered healthcare. Since 1915, physicians and patients have been accustomed to feel that Wamego City Hospital is their hospital.
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West Georgia Health

During West Georgia Health's first 60 years, we grew from a 65-bed community hospital to an integrated regional health system comprised of many components: a 276-bed flagship hospital; two nursing homes with a combined total of 262 beds, a regional cancer clinic, a regional heart clinic, a home care agency serving four counties, a hospice home care agency serving five counties and a 16-bed hospice house.
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Marion General Hospital, INC.

Marion General Hospital (MGH) is a rural referral center, sole community hospital and Magnet-accredited hospital located in Grant County Indiana. MGH has served its Healthcare Community for more than 114 years.
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Advocate Lutheran General Hospital/Lutheran General Children's Hospital

Two years ago the leadership team at Advocate Lutheran General Hospital/Lutheran General Children's Hospital (Lutheran General Hospital), decided to embark on the Advocate Experience journey with the Studer Group to make Lutheran General Hospital the best place for patients to heal, physicians to practice and associates to work. Our goal with the Advocate Experience is clear: to be "Always the Best."
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Spooner Health System

When we first began our journey, many of our employees felt like it was another "program of the month". However, as we have continued our partnership with Studer Group and remained committed to both implementation and hardwiring of key practices, employees now realize that our Commitment to Excellence is here to stay - it's simply a culture change. Seeing results in the following pillars has helped our employees see value in our investment and feel good about the direction our organization is going.
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Brigham and Women’s Hospital - Emergency Department

In 2011, the ED engaged the Studer Group to cement these process improvements by promoting best practices in communication among providers, staff, patients and families. A team of Brigham ED leaders and front-line staff participated in the "Excellence in the ED" conference in the fall of 2011, returning home to share evidence-based tactics with the rest of the ED. Aligning process with performance expectations, the ED utilized techniques such as rounding on patients and providers, "AIDET" training, and "key-words-at-key-times" to hard-wire fundamentals of service into the ED patient experience.
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Mayo Clinic Health System in Waycross

Mayo Clinic Health System in Waycross is committed, dedicated and determined to always keep their patients first. Click here to learn how Mayo Clinic Health System in Waycross utilizes AIDET®, Post Visit calls, and rounding to achieve and sustain operational and clinical excellence in all pillars.
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Lady of the Sea General Hospital

Established in 1956, LOSGH is a 25-bed critical access (CAH) not-for-profit hospital in Galliano, Louisiana. With the support of our community, Lady of the Sea employs over 250 healthcare workers that provide compassionate, high quality healthcare, close to home. We are the closest medical facility and the first responder for oilfield workers in the Gulf of Mexico off of the Louisiana coast, as well as the primary provider of healthcare for the residents of the South Lafourche community.
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Rochester General Hospital

For the past five years, Rochester General Health System (RGHS) has been on a journey to become the greater Rochester region's most respected and trusted healthcare provider of choice. And our RGHS team – nearly 10,000 enormously experienced physicians, care providers, support specialists and administrators – has made impressive strides, as we work to build excellence into everything we do. We are proud to accept the Healthcare Organization of the Month award for April 2012, in recognition of our achievements to date and our exciting potential for even greater success in the months and years to come.
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Abbeville Area Medical Center

Abbeville Area Medical Center (AAMC) has been providing compassionate personalized care since 1919. We are a 25-bed critical access (CAH) not-for profit hospital in rural Abbeville, South Carolina. Our mission is to improve the health of the communities we serve, and our vision is to be the first choice for healthcare in those communities.
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Crete Area Medical Center

Four short years ago, Crete Area Medical Center began a journey to make a difference in their community and lives of the individuals they serve through compassionate and exceptional care. Their vision is to completely transform the culture and provision of healthcare at the Crete Area Medical Center resulting in the destination of choice for patients, physicians, and team members.
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UAB Medicine

UAB Medicine is proud to receive the Healthcare Organization of the Month award for March of 2012. Over the past year, our organization has been Reaching for Excellence, and we recognize that this distinction means our patients and their families acknowledge the impact of our efforts on the care we deliver. We are proud that UAB Medicine is known by our patrons as a patient-centered place of healing.
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BryanLGH Health System

BryanLGH is honored to be recognized as an organization that is improving the patient experience throughout our Journey to Excellence. We have learned from other Studer partners and welcome this opportunity to share our story. Our achievements to date were realized through a unique, collaborative environment of focus and commitment for our patients. Front-line staff members, with the support of our leadership team and medical staff, are responsible for our measurable positive outcomes.
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Stewart Memorial Community Hospital

2012 marks the 50th anniversary of Stewart Memorial Community Hospital's tradition of excellence with a personal touch. SMCH is a 25 bed Critical Access Hospital composed of not only our hospital facility, but five physician clinics and four retail pharmacies, all of which employs 287 people. Our non-profit organization provides 46,772 patient encounters annually, serving approximately 17 neighboring communities in rural northwest Iowa.
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Metro Health

Metro Health is a regional healthcare organization with a 208-bed general acute care osteopathic teaching hospital and numerous offsite locations, including neighborhood outpatient centers offering primary care and common diagnostic services, a cancer center, an ambulatory surgery center, a sleep center, comprehensive sports medicine services and more. Metro serves more than 250,000 patients in Kent and surrounding counties.
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Indiana University Health - North Hospital

IU Health North Hospital, a part of Indiana University Health, has provided leading care to Carmel and Hamilton County residents since 2005. With dedicated pavilions for women, children and specialty surgery, and an attached medical office building, IU Health North Hospital brings together physician offices, inpatient beds and operating rooms.
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Geisinger Wyoming Valley Medical Center

Geisinger Health System is an integrated health services organization widely recognized for its innovative use of the electronic health record. The system serves more than 2.6 million residents throughout 44 counties in central and northeastern Pennsylvania.
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