Healthcare Organizations Success Stories

The Ottawa Hospital

As the only adult acute tertiary care hospital in eastern Ontario, TOH is the sole provider of complex care for patients with trauma, cancer, cardiac disease, vascular, thoracic and neurosurgical illnesses.
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Lexington Regional Health Center

Lexington Regional Health Center has seen great success using the principles and tools outlined by Studer Group. In the fall of 2010, the hospital rolled out the Standards of Behavior and implemented patient rounding by senior executives. Rounding has been especially helpful in discovering patients' needs and wants; it has helped hospital leaders get to know their patients, and demonstrates their desire to ensure patients are receiving only the highest quality of care.
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Alegent Creighton Health

Patients find a continuum of care at Alegent Creighton Health, from primary care through geriatrics. Families can also find specialty care including: women's and children's, cardiovascular, orthopaedics, spine, oncology, physical rehabilitation and behavioral health services. Alegent Creighton Health has a large multi-specialty clinic, 11 hospitals, a freestanding inpatient psychiatric facility, a nationally recognized spine hospital and skilled nursing facilities making us the largest not-for-profit, faith-based healthcare provider in Nebraska and southwest Iowa.
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Sutter Davis Hospital

We began our quality journey with the Studer Group in 2003 with our CEO igniting the first spark to become a five-pillar leader. Today, the consistent results in our pillars are because we have every person, every day committed to every one of our patients. This is the Sutter Difference!
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Arkansas Surgical Hospital

Our surgeons' vision was to provide the highest quality of care in a patient-centered hospital setting. When they could not find the answer in existing facilities, they decided to build their own hospital. This gave them the ability to manage their patient's entire healthcare experience, including the highest level of quality and patient satisfaction.
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Hocking Valley Community Hospital

Hocking Valley Community Hospital (HVCH) is located in the heart of the Hocking Hills where waterfalls, remarkable hiking trails, and amazing wildlife await. The hospital is an award winning facility that began as a for-profit entity in 1906 and became a community non-profit hospital in 1949.
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Pikeville Medical Center

Pikeville Medical Center (PMC), affiliated with the Cleveland Clinic Heart Surgery Program, first opened its door to the public on Christmas Day 1924 as a 50-bed hospital. The hospital quickly became known as a house of hope and healing. Since then, this 88 year-old institution has evolved into a world-class facility with state-of-the-art equipment, nationally-renowned doctors and the most compassionate, caring employees anywhere.
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Allegan General Hospital

In 2008 Allegan General Hospital was a very good organization but we knew we could be better. We had recently implemented initiatives to improve our customer service, financial performance, and employee satisfaction with some success. However, we recognized that to make profound changes in the organization we needed a more comprehensive strategy to completely transform the culture.
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West Kendall Baptist Hospital

West Kendall Baptist Hospital is part of the Baptist Health South Florida family, the largest faith-based, not-for-profit healthcare organization in the South Florida region. Baptist Health's network encompasses six hospitals and numerous outpatient diagnostic and urgent care facilities.
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Royal Victoria Regional Health Centre (RVH)

For 115 years RVH has been delivering safe, high quality healthcare to residents throughout the booming region of Simcoe Muskoka; an hour north of Toronto. As the largest community health centre in the region, RVH provides a full range of acute services, including specialty services not found elsewhere in the area, such as interventional radiology, comprehensive cancer care and advanced stroke care.
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Wamego City Hospital

For nearly 100 years, Wamego City Hospital is known for being a provider of choice by delivering quality patient and family centered healthcare. Since 1915, physicians and patients have been accustomed to feel that Wamego City Hospital is their hospital.
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West Georgia Health

During West Georgia Health's first 60 years, we grew from a 65-bed community hospital to an integrated regional health system comprised of many components: a 276-bed flagship hospital; two nursing homes with a combined total of 262 beds, a regional cancer clinic, a regional heart clinic, a home care agency serving four counties, a hospice home care agency serving five counties and a 16-bed hospice house.
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Marion General Hospital, INC.

Marion General Hospital (MGH) is a rural referral center, sole community hospital and Magnet-accredited hospital located in Grant County Indiana. MGH has served its Healthcare Community for more than 114 years.
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Advocate Lutheran General Hospital/Lutheran General Children's Hospital

Two years ago the leadership team at Advocate Lutheran General Hospital/Lutheran General Children's Hospital (Lutheran General Hospital), decided to embark on the Advocate Experience journey with the Studer Group to make Lutheran General Hospital the best place for patients to heal, physicians to practice and associates to work. Our goal with the Advocate Experience is clear: to be "Always the Best."
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Spooner Health System

When we first began our journey, many of our employees felt like it was another "program of the month". However, as we have continued our partnership with Studer Group and remained committed to both implementation and hardwiring of key practices, employees now realize that our Commitment to Excellence is here to stay - it's simply a culture change. Seeing results in the following pillars has helped our employees see value in our investment and feel good about the direction our organization is going.
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Brigham and Women’s Hospital - Emergency Department

In 2011, the ED engaged the Studer Group to cement these process improvements by promoting best practices in communication among providers, staff, patients and families. A team of Brigham ED leaders and front-line staff participated in the "Excellence in the ED" conference in the fall of 2011, returning home to share evidence-based tactics with the rest of the ED. Aligning process with performance expectations, the ED utilized techniques such as rounding on patients and providers, "AIDET" training, and "key-words-at-key-times" to hard-wire fundamentals of service into the ED patient experience.
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Mayo Clinic Health System in Waycross

Mayo Clinic Health System in Waycross is committed, dedicated and determined to always keep their patients first. Click here to learn how Mayo Clinic Health System in Waycross utilizes AIDET®, Post Visit calls, and rounding to achieve and sustain operational and clinical excellence in all pillars.
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Lady of the Sea General Hospital

Established in 1956, LOSGH is a 25-bed critical access (CAH) not-for-profit hospital in Galliano, Louisiana. With the support of our community, Lady of the Sea employs over 250 healthcare workers that provide compassionate, high quality healthcare, close to home. We are the closest medical facility and the first responder for oilfield workers in the Gulf of Mexico off of the Louisiana coast, as well as the primary provider of healthcare for the residents of the South Lafourche community.
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Rochester General Hospital

For the past five years, Rochester General Health System (RGHS) has been on a journey to become the greater Rochester region's most respected and trusted healthcare provider of choice. And our RGHS team – nearly 10,000 enormously experienced physicians, care providers, support specialists and administrators – has made impressive strides, as we work to build excellence into everything we do. We are proud to accept the Healthcare Organization of the Month award for April 2012, in recognition of our achievements to date and our exciting potential for even greater success in the months and years to come.
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Abbeville Area Medical Center

Abbeville Area Medical Center (AAMC) has been providing compassionate personalized care since 1919. We are a 25-bed critical access (CAH) not-for profit hospital in rural Abbeville, South Carolina. Our mission is to improve the health of the communities we serve, and our vision is to be the first choice for healthcare in those communities.
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