Healthcare Organizations Success Stories

Headwaters Health Care Centre

Located in Orangeville, Ontario, Headwaters Health Care Centre is 'Accredited with Exemplary Standing' by Accreditation Canada. Of note, only 18% of all hospitals receive an Exemplary Standing after their accreditation survey. By offering care closer to home and putting patients first, Headwaters aims to provide an Exceptional Experience Every Time.

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Cass County Health System

Cass County Health System began a systematic customer service improvement effort in January 2000, utilizing in-house staff leaders to develop a program and educate all staff. After a number of years of moderate improvement, the decision was made to begin working with the Studer Group in 2011. The Administrative Team and Board of Trustees felt that utilizing the Studer Group’s approach would provide the additional boost to move the organization forward; specifically the evidence-based tools and team accountability to an organizational coach. After completing four full years of Studer training and implementation, the results speak for themselves.

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Rutland Regional Medical Center

In the valley of the beautiful Green Mountains of Vermont, Rutland Regional Medical Center, a 133-bed community hospital, is in close proximity to large, regional competitors including big-name teaching hospitals to its north and east. With a focus on providing the highest level of excellent service, our community hospital is the second largest healthcare facility in Vermont providing care to Rutland County and beyond since 1896.

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St. Rita’s Medical Center

Since 1918, St. Rita’s Health Partners has been providing quality healthcare to the people of Lima and West Central Ohio. More people prefer St. Rita's for medical care than any other health care system in the 10-county region we serve.

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Numurkah District Health Service

Numurkah District Health Service (NDHS) is located within the Moira Shire of Victoria. It incorporates fully integrated acute inpatient, primary health and residential aged care services and is funded as a Small Rural Health Service. The organisation delivers a range of health services to the local communities in and around Numurkah and also collaborates with the health service system in the sub-region, and the wider Hume region.

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Cooper University Health Care

Cooper University Health Care has been a leading provider of health services for the people of Southern New Jersey from more than 128 years with a mission to serve, to heal, to educate. Cooper University Health Care consists of Cooper University Hospital, MD Anderson Cancer Center at Cooper, Cooper Medical School of Rowan University, three Urgent Care Centers, and more than 700 physicians practicing in more than 100 outpatient offices across the region. Cooper physicians practice in more than 75 specialties.

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Pocahontas Memorial Hospital

The first hospital for Pocahontas County, West Virginia was completed in 1906. The Marlinton Hospital and Infirmary was the 16th hospital licensed in the state of West Virginia. In 1926, a group of citizens petitioned the county court to designate the hospital as a Memorial Hospital to honor the county men and women who had served in World War I. For one hundred and ten years, the hospital has continued providing access to care for our county and employment for our citizenry.

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Saint Barnabas Medical Center

Saint Barnabas Medical Center, a RWJBarnabas Health facility and New Jersey’s oldest nonprofit, nonsectarian hospital, has worked to bring to life its mission of Compassionate Care, Healthcare Excellence and Superior Service (CCHESS). Our award-winning, 597-bed institution is committed to exceed its community’s highest expectations. Saint Barnabas Medical Center is home to New Jersey’s only certified burn center, one of the five largest Kidney Transplant programs in the nation, performing 301 transplants in 2015, and a Neonatal Intensive Care Unit with outstanding outcomes that lead the nation.

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Morris Hospital & Healthcare Centers

Located 55 miles southwest of Chicago, Morris Hospital was founded in 1906 by members of the community who believed the sick and injured shouldn’t have to travel far from home to receive medical services. Today, that same vision and determination inspires the employees, volunteers, physicians and volunteer Board members who work together to make the independent, community-based, 89-bed Morris Hospital & Healthcare Centers one of the leading healthcare organizations in the nation. Morris Hospital & Healthcare Centers is one of Truven Health Analytics 100 Top Hospitals award winners for 2016.

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Memorial Hospital of Converse County

Since 1942 Memorial Hospital of Converse County has coupled advanced medicine with hometown care in east central Wyoming. The Critical Access Hospital pioneered many healthcare firsts in Wyoming transforming itself from a small, traditional, community based hospital into a regional thought-leader and healthcare destination. In 2013, Memorial Hospital partnered with the Studer Group and began hardwiring standards and behaviors for improved results.

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TriStar Horizon Medical Center

TriStar Horizon Medical Center is a fully accredited, 157-bed facility located 40 miles west of Nashville, Tennessee and serves an expanded region in Western Middle Tennessee. TriStar Horizon is part of HCA’s TriStar Nashville market, which includes an integrated network of 11 hospitals, surgery centers, urgent care centers, and an extensive physician network.

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Littleton Regional Healthcare

Littleton Regional Healthcare's commitment to excellent patient care led to a partnership with Studer Group in 2013. Leaders began purposeful rounding with employees to enhance relationships and communication. LRH leadership has worked closely with physicians and providers to ensure quality care is provided in the clinic and hospital settings. As employees’ and providers’ engagement increased so has the patients’ experience of care. Results of the inpatient satisfaction surveys saw the overall rating of 9-10 improve from the 55th percentile to the 81st. Following a specialized assessment, focused efforts in the Emergency Department raised ED patient satisfaction from the 25th to the 72nd percentile while significantly increasing the volume of patients receiving care in the emergency department.

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Mary Greeley Medical Center

Mary Greeley began working with the Studer Group in 2006. From the introduction of AIDET to implementation of leadership rounding, the relationship has impacted patient care and workplace culture in a variety of ways. The impact can be seen in three overall areas, says Neal Loes, RN, BSN, MS, vice president and chief nursing officer.

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Ministry Door County Medical Center

For more than 70 years, Ministry Door County Medical Center (MDCMC) in Sturgeon Bay, Wisconsin has been the leader in health and wellness for Door County. MDCMC is an acute-care hospital and outpatient medical center with 25 licensed beds and a wide range of specialties including the Women’s and Children’s Center, the Door County Cancer Center, a skilled nursing facility, a Rehabilitation Services department, and Ministry North Shore Medical Clinic. With its main campus in Sturgeon Bay and satellite clinics and Rehab Services facilities in four smaller communities, Ministry serves a wide range of patients.

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Hôpital Montfort

Since opening its doors in 1953, Hôpital Montfort has been dedicated to providing high-quality, personalised care to its population. This is articulated clearly in its mission and vision: quality cares; improve health, and hospital of choice! The Emergency Department at Hôpital Montfort has had many successes in the past 12 months that are helping to ensure that its patients are receiving high quality and evidence-based care. All of the new and improved ways of doing things have significantly improved some of our core quality indicators and patient experience scores. These improvements have not only been significant but more importantly, sustained.

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Ashley County Medical Center

Ashley County Medical Center has made tremendous strides in the past four years since partnering with Studer Group. Although Ashley County Medical center is still in its infancy with Studer we have seen vast improvements. Being a small Rural Critical Access Hospital has forced our organization to take a much slower but appropriate speed in implementing Studer tactics. From the minute anyone enters our facility, they are treated exceptionally well and recognized as a valued patron of our hospital.

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Rockcastle Regional Hospital Respiratory Care Center

Over the years Rockcastle Regional Hospital has earned the reputation as a progressive, patient-centered, physician-friendly hospital. But since it began partnering with Studer Group in 2012, its journey to excellence has been fueled by evidence-based management tools and best practices. As a result, performance and satisfaction measures are soaring, and the organization is accomplishing more than ever. “Our physicians and employees are the reason for our success,” said Stephen A. Estes, president and CEO. “But by strategically joining hands with the right partners such as the University of Kentucky and, more recently, Studer Group, we’ve taken our organization to the next level.”

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Aspirus Medford Hospital & Clinics

A community resource since 1962, Aspirus Medford Hospital & Clinics is a not-for-profit primary care health organization serving Taylor, Price, and Clark counties in northcentral Wisconsin. In addition to a 25-bed critical access, level III trauma care hospital, our organization includes five primary care clinic locations, two walk-in clinics, a specialist clinic, an oncology clinic, a retail pharmacy, two therapy centers, a public fitness center, a Kidney Care (dialysis) center, and a continuum of senior care services from assisted living to restorative nursing services. We employ nearly 650 people, making us one of the largest employers in our community.
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Natchitoches Regional Medical Center

At Natchitoches Regional Medical Center, there have been many accomplishments in the past 18 months, and the community is now benefiting from our success. Most recently our Emergency Department was selected as Emergency Department of the Quarter for 4th quarter 2015 by The Studer Group. Shorter “Door to Doc” times, new stroke protocols and improved patient satisfaction scores earned the national award. We have added a new robotics program; opened a walk-in clinic and a hyperbaric wound care center; a pediatric hospitalist program; and all round greater patient satisfaction for inpatient and outpatient care.
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Crossing Rivers Health

Located where the Wisconsin River meets the great Mississippi – Crossing Rivers Health (CRH), an independent not-for-profit, 25 bed Critical Access Hospital and level IV trauma center, began as Prairie du Chien Memorial Hospital in 1957. With the addition of two clinics and several additional services, it became CRH in 2013 to better reflect the service to the region. CRH has grown to serve approximately 290 people per day and employ approximately 350 healthcare professionals.

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