Wilson Medical Center

  • Location: Wilson, NC
  • Award: Evidence-Based Leadership Healthcare Organization of the Month
  • Awarded: January 2014

Wilson Medical Center is a private, not-for-profit medical center that has served the Wilson community for nearly 50 years. WMC offers general medical, surgical and obstetrical care. Our focus is on cardiology, oncology and orthopedic services, as well as hospital-based physician practices in both specialty areas of medicine and general practice. We also provide health services to the community, including Dr. Talks, Silver Service, InVision health magazine, screenings and quarterly blood drives. Our medical center also includes an onsite child care center, nursing and rehabilitation center and home care and hospice services. WilMed Healthcare Foundation raises money with help from community leaders to help the less fortunate and to educate the community at large on health issues.

Wilson Medical Center is strong in workforce – both with our 1,350 employees and more than 200 volunteers inside our medical center. Added to that are our community volunteers and business partners as part of our breast cancer fundraisers - Super Swing and Pink Night events.

Our Values – Doing the RIGHT Thing

Respect – We are humbled by the trust you place in us, and we hold each of you in high esteem. And we will work to ensure that we deliver your care in a way that respects you as an individual. It is a matter of respect.

Integrity – Each of us has a professional standard to uphold. From the beginning of your experience at Wilson Medical Center to the end, you can count on us to adhere to the highest standards of care for you.

Great teamwork – We are stronger as a team. And at Wilson Medical Center, we work together to provide you excellent care.

Honesty – Communicating openly and frankly with each other and our patients is the best way to ensure the care you receive is the best care available.

Trust – Delivering and receiving excellent care is a matter of trust. We understand that you place your life in our hands. And we promise to keep your health care information private while delivering excellence.

Our Journey to Excellence

  • Excellence starts with work force satisfaction. WMC has moved from an overall turnover rate of 15.3% in 2006 to 9.93% in 2013. Our new hire turnover rate has decreased from 29.17% in 2008 to 4.8% in 2013. Our Best Place to Work scores have increased from 31.3% in 2006 to 88.3% in 2013. Our hard work is showing. We’ve implemented a number of procedures to ensure our work force feels engaged and part of a larger picture: quarterly employee forums to ensure that our employees hear from our President/CEO, communication methods to ensure employees heard news from the organization rather than outside sources and employee rounding.
  • Patient Communication Initiatives improved several communication scores. Our Communication with Nurses score increased from 77% in 2007 to 87% in 2012. Responsive of staff also increased – from 64% in 2007 to 71% in 2012. Communication about medicine scores also increased – from 64% to 70% in the same time period. Surgical Care Improvement Project appropriate care scores increased from 94.7% in 2012 to 95.6% in 2013. Our Patient Safety Indicator for post-operative pulmonary embolism/deep vein thrombosis for July 2010 through June 2012 was 1.65, compared to a rate of 4.14 in the United States. Our patients had no catheter-associated urinary tract infections from April 2012 through March 2013. We attribute these increased scores to leader rounding on patients, hourly rounding and bedside shift reporting.
  • We are also providing care to the indigent population through WilMed Healthcare Foundation. Thanks to community support, the Foundation raised $153,000 in 2013 through Super Swing for Mother’s Day Mammograms. The Foundation raised $4,500 in 2013 for the Compassionate Care Fund and $19,000 for Hospice. Founder’s Club, the employee fundraising arm of the Foundation, raises $75,000 annually for care in the community.
  • Our Wound Healing Center received two awards for New Center of the Year and Front Runner based on healing rates, patient satisfaction and recognition that exceeded the expected community need to win both awards. WMC received an Employer of the Year award for the second consecutive year from Diversified Opportunities, Inc. Diversified provides vocational evaluation, training and placement for individuals with disabilities or disadvantaged circumstances, helping them secure an optimal earned income and enhance their independence in the community.

Excellence is Wilson Medical Center’s destination on our journey. Our vision is clear, and our commitment is strong. Our goal every day for every patient, physician and employee is to make Wilson Medical Center an excellent place to receive care, practice medicine and work.

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