Western Missouri Medical Center

  • Location: Warrensburg, MO
  • Award: Rural Healthcare Organization of the Month
  • Awarded: August 2014

Western Missouri Medical Center (WMMC) is a fully-accredited acute care facility located in Warrensburg, Missouri. A not-for-profit county Medical Center, WMMC offers comprehensive healthcare services to residents of Johnson County and west central Missouri. WMMC prides itself in emergency care, obstetrics, orthopedic and general surgery, family healthcare, internal medicine, outpatient clinics, ambulatory care, rehabilitation services and more. Inpatient services include medical, surgical, intensive, obstetrical, orthopedic, pediatric and skilled nursing care, as well as a wide range of therapeutic and diagnostic outpatient services.

WMMC’s mission is to improve the health of its greater community by providing quality health care services, exceeding the expectations of those served. Through its ASPIRE Values (Accountability, Service, Promote Teamwork, Integrity, Respect, and Excellence), WMMC’s vision is to be the preferred provider of exceptional health care services through six Pillars of Excellence: Community, Medical Staff Engagement, Employee Engagement, Quality, Clinical Services and Financial Performance.

When it first opened on July 31, 1963, Johnson County Memorial Hospital (JCMH), as it was known at the time, was a 58-bed hospital. In 1986, JCMH became Western Missouri Medical Center. As the needs of the greater community continued to grow, WMMC broke ground on a nearly $51.5 million building project that expanded and renovated the facility, bringing it to roughly 215,000 square feet—nearly double the size of the previous facility.

The new Patient Tower opened in December of 2011, with 300-square-foot private patient rooms with designated areas for families, visitors and caregivers with 72 rooms total: 27 Medical/24 Surgical/13 Obstetric/8 Intensive Care. In June 2014, WMMC opened a three-story Medical Office Building (MOB). The $8.4 million project is a state-of-the-art MOB that features 43,298 square feet attached to the current facility. Specialty services provided in the new MOB include a brand new Cancer Center; Surgical Services of Warrensburg (general and bariatric surgeons); Sleep Lab; Western Missouri Pain Center; and the Outpatient Lab, all conveniently located in close proximity to the Outpatient Entrance. The MOB has room to grow as WMMC expands its services to accommodate the evolving healthcare needs of the region.

Putting patients first is in everything WMMC does, from the comfortable new, private rooms and relaxing healing environment to the expert care provided by the highly trained and compassionate staff.

Journey to Excellence

In April 2013, WMMC partnered with the Studer Group and Operation Excellence began through various coaching techniques and a renewed organizational focus on the patient experience and quality outcomes: 

  • Hardwired Nurse Director Rounding with a focus on White Board Compliancy, AIDET Validations, and Bed Side Shift Exchange (BSSE) Validations
  • Facility-wide (including volunteer staff) AIDET Training, Validations, and Continuing Education
  • CEO and Vice President-led Open Forums and CEO Lunches
  • Lean Process Improvement Projects: Chemo and Special Infusions Scheduling, Nutritional Intervention, ED to Inpatient Unit Flow, Patient No-Shows (Clinics rate down from 7.75% to 6.93% 2014 YTD – Overall WMMC No-Show rate down from 6.54% to 2.85 YTD 2014), and Inpatient Room Accommodations
  • Average Length of Stay has decreased from 3.30 to 3.10
  • Zero Pressure Ulcers
  • Emergency Department “Left Without Being Seen” Rate currently at 1.89% compared to 3.50% in 2013
  • Quarterly Leadership Development Institutes and Monthly Lunch & Learn educational and learning events for Department Directors and Key Staff include:
    • AIDET® Training and Rollout
    • High - Middle - Low Performer
    • Selecting Talent and Employee Onboarding Processes
    • Behavioral Interviewing
    • Employee Engagement
    • Strategies in Healthcare
  • Interdepartmental Survey: all four main survey categories trending upwards: Quality, Timeliness, Courtesy/Respect, and Convenience
  • Core Measures Composite Score in 2013 was 80%, YTD 2014 score is 96%, including two months in a row of 100% core measure compliance
  • Weighted Patient Satisfaction Score increase from 69% to 74% since April 2013
  • Ambulatory Surgery/Endo Patient Satisfaction increase from 74% in 2013 to 81% YTD 2014
  • HCAHPS Domain Top Box Rating Improvements Since 2013: Recommend Hospital from 70% to 72%, Communication w/Nurses from 81% to 84%, Response of Staff from 68% to 71%, and Communication About Medicines from 69% to 72%
  • WMMC was recognized by the Missouri Hospital Engagement Network (HEN) as a “High-Performing Hospital” for process improvements to reduce hospital-acquired conditions in 2014
  • In 29 months, WMMC HAS NOT HAD ANY of the following infections:
    • CAUTI (catheter associated urinary tract infection)
    • VAP (ventilator associated pneumonia)
    • CLABSI (central line associated bloodstream infection)
    • MRSA (methicillian resistant staph arues)
    • VRE (vancomycin resistant enteroccus)
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