WellStar Windy Hill Hospital

  • Location: Marietta, GA
  • Award: Evidence-Based Leadership Healthcare Organization of the Month
  • Awarded: June 2008

WellStar Windy Hill Hospital's outpatient services have been selected by Studer Group to receive the June Fire Starter of the Month Award. WellStar Windy Hill's outpatient services have gone from the 76th to the 86th percentile in patient satisfaction. In fact, this area is the WellStar Health System leader in outpatient services patient satisfaction.

"I feel that a huge piece of our success is due to the team approach taken by all departments involved such as PAS, sleep center, and all aspects of diagnostic and interventional radiology," said Tony Lunsford, RTN, WellStar Windy Hill medical imaging site director. "Also, key are the weekly team huddles between front-line supervisors. They relay information and survey results to staff members and reward and recognize them for their successes."

Some of the out-patient initiatives that were tied to increased patient satisfaction are:

  1. snacks/beverages available to visitors and patients
  2. hospital-wide magazine drive to discard old magazines
  3. daily local newspapers available
  4. neon stickers on newspapers/magazines that read "To make your visit more comfortable, WellStar has provided reading material for your pleasure. We strive for 5's."
  5. registration closes door during registration
  6. revised registration sheet
  7. hourly rounding
  8. imaging supervisor and registration supervisor business cards given to patients at registration
  9. thank you cards mailed to patients
  10. surveys printed for staff to read and make suggestions or comments
  11. changed registration hours
  12. enhanced hospital signage
  13. weekly management team huddle
  14. hospital-wide "we love our patients" initiative for Valentine's Day

WellStar Windy Hill Hospital also has improved in employee satisfaction. Employee satisfaction scores went from 52 % in FY 2007 to 74 % in FY 2008. The turnover rate was reduced from 16.4% to 10.3%. The return on investment from reduced employee turnover has resulted in an annualized return of more than $1.2 million.

WellStar Windy Hill Hospital experienced an HAI reduction of more than 50 percent from July 1, 2008, to present, and the mortality rate was reduced by 33 percent.

WellStar Windy Hill Hospital is a 115-licensed bed specialty hospital located in Marietta, GA and is part of WellStar Health System. WellStar Windy Hill Hospital's services including outpatient surgery, diagnostic and interventional radiology, sleep center, LTAC unit, outpatient rehab and behavioral health services.

The vision of WellStar Health System is to deliver world-class healthcare through our hospitals, physicians and services. WellStar Health System includes Cobb, Douglas, Kennestone, Paulding and Windy Hill hospitals; WellStar Physicians Group; Urgent Care Centers; Health Place; Homecare; Hospice; Atherton Place; and WellStar Foundation. For more information, call 770-956-STAR or visit www.wellstar.org.

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