WellStar Atlanta Medical Center (WAMC) is a Level 1 Trauma acute care teaching hospital serving the communities of metropolitan Atlanta and East Point, Georgia. As a part of the WellStar Health System, WellStar Atlanta Medical Center has earned several recognitions for its excellence in primary stroke care and women's services and is a designated Center of Excellence for Bariatric Surgery. As one of the largest licensed-bed hospitals in Georgia, WAMC takes pride in delivering high quality services.
WellStar Atlanta Medical Center's vision is to deliver world-class healthcare. To achieve this, WAMC partnered with the Studer Group on a year-long intensive to impact HCAHPS results. In this one-year engagement, WAMC attained significant improvements in the Nurse Communication, Pain and Responsiveness domains through a targeted focus to Nurse Leader Rounding, Hourly Rounding®, Bedside Shift Report℠ and Coaching. In one year, Nurse Communication improved from the 1st to the 25th percentile, Pain from the 8th to 61st percentile, and Hospital Responsiveness from the 3rd to the 49th percentile. The result is an HCAHPS summary improvement from 58.9% to 62.5%, exceeding the industry rate of change for that time period.
The senior leadership team is committed to ensuring the patients of WAMC have a high quality experience as they trust us to provide world class care to this community. "We are very proud of this recognition, as it demonstrates our commitment to excellence, not only at the senior team level, but at the front lines of care, where our team members are impacting lives and shaping the overall experience for our patients and families. We want our community to know that we will continue this work, as WAMC is here to improve the health and well-being of the individuals and communities we serve.