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Memorial Health Center

  • Location: Medford, WI
  • Award: Rural Healthcare Organization of the Month
  • Awarded: December 2013

About Us

A community resource since 1962, Memorial Health Center is a not-for-profit primary care health organization serving Taylor, Price, and Clark counties in northcentral Wisconsin. In addition to a 25-bed critical access, level III trauma care hospital, our organization includes five primary care clinic locations, a specialty clinic, a retail pharmacy, two therapy centers, a public fitness center, a Kidney Care (dialysis) center, and a continuum of senior care services from assisted living to restorative nursing services. We employ more than 600 people, making us one of the largest employers in our community.

Since 2001, we’ve been a proud partner of Aspirus, Inc., a regional health care system serving 14 Wisconsin counties and the Upper Peninsula of Michigan. Through our collaboration with Aspirus, patients choosing Memorial Health Center for their care have access to 350 Aspirus specialists and surgeons. Our medical staff includes local experts as well as Aspirus specialists in cardiology, endocrinology, oncology, orthopaedics, pulmonology, urology, and more who regularly travel to our Medford location to provide our community with easy access to specialty care. Memorial Health Center is a satellite location of both the award-winning Aspirus Heart & Vascular Institute and the Aspirus Joint Replacement Center.

Our Journey of Excellence

At Memorial Health Center, we have a passion for excellence and a compassion for people. Our promise is to provide an excellent place for patients and residents to receive care, for employees to work, and for providers to practice medicine. To help us live up to this promise, we embarked on a Journey of Excellence with the Studer Group in March 2008. 

Each year we continue to strive for improvement in our quality for both our patients and our employees. Our efforts have resulted in an 83rd percentile ranking as a Place to Practice Medicine, our door to EKG time is one third of the national average, and our patients have rated us in the 90th percentile in seven out of eight HCAHPS categories!

Memorial Health Center has achieved many awards since partnering with the Studer Group. The following are among our most treasured honors:

  • Excellence Awards - Professional Research Consultants, Inc. 
    2013 Inpatient Services, 5-Star
    2013 Kathy Hemer, MSN, FNP-C, 5-Star Provider, Top Performer
    2013 Outpatient Services, 4-Star
    2011 Inpatient Services, 5-Star
    2011 Family Center, 5-Star
    2010 Inpatient Services, 5-Star
    2009 Family Center, 5-Star
  • 2013 HealthStrong™ Top 100 Critical Access Hospitals
  • 2012 Pathway to Excellence Designation by American Nurses Credentialing Center
    • first health care organization in Wisconsin to achieve this honor
    • national designation identifies work environments where nurses can flourish
  • 2012 Milliman Care Guidelines’ Richard L. Doyle Award for Innovation and Leadership in Healthcare
    • 30-day readmission rate drop and sharp rise in patient satisfaction
  • 2011 College of American Pathologists (CAP) laboratory accreditation
  • Modern Healthcare - Top 100 Best Places to Work in Healthcare
    • 2008, 2009 & 2011
  • SIGMA Group Employee Satisfaction
    • highest overall employee satisfaction scores among its national database of clients
    • four consecutive years (2007-2010)
    • specific areas: Commitment to Excellence, Workgroup Communication, Compensation and Benefits, and Overall Employee Satisfaction

The above list is simply metrics and award designations...things that look good on banners and posters - but we feel the true reward for our Journey of Excellence is found in our patients, the care they receive, and the healing we are able to facilitate. In our minds, the following story is a higher accolade than any award.

The Art of Caring
Patient Story

LaVern Hahn, of Medford, worked hard his entire life. He held down at least two jobs at all times during his adult life and loved it. Over the past couple of years, LaVern would seem to go in and out of a sort of trance – it could be at work, at home, he never knew. When he awoke from these episodes, he could no longer remember the previous 30-60 minutes. These episodes started getting worse and more frequent until he could no longer work. LaVern was diagnosed with Post Traumatic Stress Disorder (PTSD), which for him results in non-epileptic seizures.

There are things in my life that I’ve put out of my mind,” LaVern says. “One side of my brain is trying to bring it up and the other is trying to push it back and that’s what causes the seizures.” LaVern sees Linda Israel-Murphy, LCSW, of Memorial Health Center’s Behavioral Health, to talk about the past and try to relieve some of his seizures. “Talking with Linda helps both of us because this PTSD affects both of our lives,” says Amy Hahn, LaVern’s wife. “We’re working through this together and Linda helps us do that. She helps us work through our stresses.”

When LaVern is out and about he uses a wheelchair because he never knows what will trigger his seizures. Amy is by his side 24 hours a day not only as his loving wife, but as his full-time caregiver. 

Amy and LaVern take good care of one another and work to keep a normal life. Some days are more stressful than others. On one particularly stressful day, Amy started having severe chest pains. They raced to Memorial Health Center’s Emergency Department to be assessed. Amy was not having a heart attack, but she was showing signs of added stress on her heart. She spent two nights in Memorial Health Center’s Medical/Surgical Unit for further monitoring.

“I worry about LaVern and LaVern worries about me,” Amy says. “I think the added stress is what put me in the hospital.” Amy and LaVern’s life has drastically changed over the past few years. “Some days are good and some are so bad I can’t even eat because I shake so severely,” LaVern says.

“The people we met in both the Emergency Department and during our stay in the hospital were just wonderful,” Amy says. “They were professional, concerned, and urgent.” Because Amy is his caregiver, LaVern stayed with Amy at Memorial Health Center during her entire hospital stay.

“Jean Erdman [MSN, ANP-BC, Hospitalist, Medical/Surgical Unit] and Jodi Hinderliter [RN, Medical/Surgical Unit] were absolutely wonderful to us,” LaVern says. “They went far above the call of duty. They helped us more than you’ll ever know.”

"The people make Memorial Health Center so great,” Amy says. “They went out of their way to help us in any way they could. In so many ways, we say thank you to Memorial Health Center.”

LaVern is an avid and talented painter. Both he and his wife were so impressed by the quality of care they received that LaVern donated pieces of his original artwork to Memorial Health Center and to Jean and Jodi. One of his pieces is proudly displayed in the Medical/Surgical Unit at Memorial Health Center. “At times LaVern can’t paint due to his severe shaking,” Amy says. “When he does paint though, it’s beautiful.”

Pictured left to right: Jean Erdman, MSN, ANP-BC, Hospitalist with Memorial Health Center; LaVern Hahn, of Medford; Amy Hahn, of Medford; and Jodi Hinderliter, RN with Memorial Health Center.

 

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