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Intermountain Healthcare - Urban South Region

  • Location: Provo, UT
  • Award: Evidence-Based Leadership Healthcare Organization of the Month
  • Awarded: December 2013

Intermountain Healthcare is an internationally recognized system of 22 hospitals offering a full range of medical services. With its three hospitals in Utah County – Orem Community Hospital, American Fork Hospital and Utah Valley Regional Medical Center – Intermountain offers advanced treatment and compassionate care for many in our community. These three Urban South Region hospitals embarked on a focused journey with the Studer Group in January 2013. Since then, the hospitals have seen significant improvement in how patients rate their level of care.

Utah Valley Regional Medical Center is a 395-bed full service tertiary and acute care hospital serving Utah County and parts of central and southern Utah. As the largest tertiary care hospital in Utah south of Salt Lake City, it functions as a regional referral center for central, offering a wide range of primary, secondary and specialty services. Services at the hospital include a Level II trauma center, medical air transport, medical/surgical as well as cardiovascular and neurosurgical intensive care units, heart and vascular surgery, stroke services, orthopedic surgery, and in-patient rehabilitation. It has one of the busiest obstetrical services in the nation and cares for pre-mature and sick babies in its 55-bed newborn intensive care unit. The hospital has also specialized in hyperbaric medicine. It features a full scale, accredited cancer treatment center and maintains accreditation from The Joint Commission. Utah Valley Regional also sponsors a Family Medicine Residency Program and functions as a training facility for 18 resident physicians as well as one rural medicine fellow and two sports medicine fellows.

Since Utah Valley Regional’s partnership with Studer, the hospital has made noticeable improvement in its patient satisfaction ratings. Its scores are in the 80th percentile on the HCAHPS domain of Overall Rating, with three of the HCAHPS domains (Cleanliness and Quiet, Discharge Instructions, Overall Rating) scoring in the top quartile. 

Orem Community Hospital is a small community hospital that specializes in personalized outpatient services (Imaging, Outpatient Surgery, etc.) as well as women's and newborn services. The hospital has shorter Emergency wait times, features a Level II Nursery, a comprehensive Lactation Clinic and a high quality Pediatric Rehab clinic.

Orem Community has long been known for its high-touch, high-quality care. Patients who visit Orem Community have come to expect a personalized experience that is often hard to find at larger hospitals across the country. Because of staff engagement and exceptional leadership, the hospital is on pace to score in the 97th percentile on the HCAHPS domain of Overall Rating, with six of the HCAHPS domains scoring in the top quartile (Nurse Communication, Pain Management, Communication About Medicines, Cleanliness and Quiet, Discharge Information, Overall Rating).

Orem Community was honored to receive the Studer Group’s Excellence in Patient Care Award in October 2013 for its high ranking for discharge instructions to patients.

American Fork Hospital is an 89-bed community hospital serving residents in a part of Utah County experiencing some of the nation’s fastest growth rates. 

American Fork Hospital also provides exceptional Women’s and Children’s Services delivering more than 3,000 babies annually.  An advanced Level II Nursery and a Pediatric Unit are also available. Similar to Utah Valley Regional, it features a full scale, accredited cancer treatment center and maintains accreditation from The Joint Commission. Other services at the hospital include diagnostic Imaging Services (Radiology), Medical/Surgical Services, Level IV trauma center and Emergency Services, ICU and a number of outpatient clinics.

American Fork is just below the 75th percentile on the HCAHPS domain of Overall Rating. Two of the HCAHPS domains are scoring in the top quartile (Discharge Instructions and Communication about Medicines).

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