Broward Health North

  • Location: Deerfield Beach, FL
  • Award: Evidence-Based Leadership Healthcare Organization of the Month
  • Awarded: May 2014

Broward Health North (BHN) is an award winning, 409-bed community hospital and level II trauma center located in sunny South Florida.  As part of Broward Health, one of the ten largest health systems in the nation, BHN has been serving the healthcare needs of northern Broward County since 1961.  We are excited to be embarking on a $70million renovation project that will result in a new emergency department, expanded operating rooms, new central energy plant and building fa├žade.

The BHN Emergency Department and Adult Level II Trauma Center are staffed by trauma trained, nationally certified nurses and 100% of the physicians are board certified in emergency medicine.  BHN is one of only three Comprehensive Stroke Centers in Broward County. The Comprehensive Stroke Center is Joint Commission Certified, has been awarded the American Stroke Association Get with the Guidelines Gold Plus Award for the past seven years and was  first in Florida to attain Joint Commission Certification for Stroke Rehabilitation. BHN has 15 Nurses who are specialty certified in neuroscience and stroke nursing.  This certification formally recognizes the attainment and demonstration of a unique body of knowledge necessary for the practice of neuroscience and stroke nursing.  During our 2014 Primary Stroke Program re-certification survey, the Joint Commission reviewer recognized BHN as one of only a few hospitals nationally who have obtained this status.

The BHN Neurological Institute features the Memory Disorder Center and the first and only Joint Commission Certified Alzheimer’s disease program in the nation.  BHN has a robust Joint Replacement Center and was the first hospital in south Florida to offer anterior hip replacement using the hana® table as well as the first to attain Joint Commission Certification for hip and knee replacement. The experienced surgeons at BHN performed more hip replacement surgeries than any other hospital in Florida in 2012.

Other services include:

  • First and only Joint Commission Certified Spine Care Center in South Florida
  • Comprehensive Cancer Center accredited by ACOS (American College of Surgeons Commission on Cancer)
  •  Interventional Cardiology with a state-of-the-art cath lab
  • 30 bed Inpatient Rehabilitation Unit, CARF (Commission on Accreditation of Rehabilitation Facilities) accredited & Outpatient Rehabilitation Services

Our team of 1100 caring, compassionate staff along with more than 300 skilled physicians, is dedicated to providing each patient and their families with safe, quality care and a Five Star Experience. Broward Health North began its journey to a Five Star Experience with StuderGroup in July 2010.  Our journey began with defining a Five Star Experience as:

  • No patient harm events-“Chasing the Zero”
  • Top 10% in Core Measures and Patient Satisfaction
  • Financial strength through increased volume and expense reduction

We aligned leadership goals and started planning quarterly Leadership Development Institute conferences. Broward Health North’s leadership has persistently pursued hardwiring of best practices including:

  • Peer Interviewing and Selection
  • Rounding on Associates
  • Key words and AIDET® communication
  • Hourly Rounding
  • Bedside Shift Report
  • Nurse Leader Rounding by Assignment
  • Post – discharge clinical calls
  • Department Communication boards
  • Patient Communication boards
  • Selection of a Physician Champion as the Medical Director of Patient Experience

Consistent leadership and adherence to the Evidenced Based Leadership model has led to significant and sustained improvements in all operational measures since 2010, including:

  • Willingness to Recommend from the 32nd to the 61st percentile
  • Nurse Communication from the 7th to the 63rd percentile
  • Medicine Communication from the 7th to the 61st percentile
  • Staff Responsiveness from the 5th to the 42nd percentile
  • Discharge Information from the 10th to the 52nd percentile
  • Pain Management from the 24th to the 66th percentile
  • Outpatient Services from the 22nd to the 67th percentile
  • Employee Engagement Survey from 23rd to 98th percentile
  • Catheter Associated Urinary Tract Infections (CAUTI) from 101 to 4, 86% reduction
  • Central Line Associated Blood Stream Infections (CLABSI) from 51 to 9, 82% reduction
  • Ventilator Associated Pneumonia (VAP) from 11 to 0, 100% reduction
  • Surgical Site Infections (SSI) from 36 to 15, 58% reduction
  • Healthcare Acquired Infections (MRSA) from 23 to 9, 61% reduction
  • Inpatient Falls from 277 to 134, 52% reduction
  • Healthcare Acquired Pressure Ulcers (HAPU) from 116 to 78, 33% reduction

In addition, Broward Health North has been recognized for patient safety and outstanding quality of care and has received numerous honors and awards, a few highlights are:

  • Featured in HEN (Health Engagement Network) video produced by Florida Hospital Association showcasing quality initiatives to successfully reduce Central Line Associated Blood Stream Infections (CLABSI).
  • Pauline Grant, CEO was featured presenter for American Hospital Association interactive town hall webinar about reducing harm related to the Health Research & Education Trust (HRET) Hospital Engagement Network (HEN). BHN was one of only two hospitals asked to participate. The webinar was held in Washington, DC and broadcast nationally over the internet.
  • BHN invited to Tallahassee to showcase quality improvements during Hospital Days for the FY’14 Florida Legislature.
  • 2013 Press Ganey Guardian of Excellence Award for reaching 95th percentile in quality.
  • FMQAI (Florida Medical Quality Assurance, Inc.) Patient Safety Award in recognition of unwavering commitment to quality improvement in patient safety.
  • Recognized as a Joint Commission Top Performer in Key Quality Outcomes in 2013.
  • BHN Quality Showcase was been awarded first place for two consecutive years at the Broward Health Quality Expo. Showcase topics were Physician Communication in ’12 and Reducing Harm in ’13.

“We have all learned a lot through our experience with the Evidence-Based Leadership Model and we are convinced this is the right way to run our hospital”, says Pauline Grant, Chief Executive Officer of Broward Health North “It’s truly an honor to be recognized as the Healthcare Organization of the Month for our dedication and hard work towards the goal of clinical, service and operational excellence. We celebrate as we continue our journey forward to a Five Star Experience.”

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