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Alegent Creighton Health

  • Location: Nebraska and southwest Iowa
  • Award: Evidence-Based Leadership Healthcare Organization of the Month
  • Awarded: December 2012

About Alegent Creighton Health
With a commitment to providing high-quality care and an exceptional patient experience, Alegent Creighton Health, its 1,500 physicians and 9,422 employees are focused on caring for the body, mind and spirit of every person.

Patients find a continuum of care at Alegent Creighton Health, from primary care through geriatrics. Families can also find specialty care including: women's and children's, cardiovascular, orthopaedics, spine, oncology, physical rehabilitation and behavioral health services. Alegent Creighton Health has a large multi-specialty clinic, 11 hospitals, a freestanding inpatient psychiatric facility, a nationally recognized spine hospital and skilled nursing facilities making us the largest not-for-profit, faith-based healthcare provider in Nebraska and southwest Iowa.

Our Mission
Faithful to the healing ministry of Jesus Christ, our mission is to provide high quality care for the body, mind and spirit of every person. Our commitment to healing calls us to:

  • Create caring and compassionate healing and learning environments
  • Respect the dignity of every person
  • Care for the resources entrusted to us as responsible stewards
  • Collaborate with others to improve the health of our communities
  • Attend especially to the needs of those who are poor and disadvantaged
  • Act with integrity in all endeavors

Our Sites of Service
Alegent Creighton Health has 11 acute care hospitals, a specialty spine hospital, a free-standing psychiatric facility and Alegent Creighton Clinic - a multi-specialty clinic network with more than 100 locations to serve Nebraska and southwest Iowa.

OMAHA METROPOLITAN AREA

  • Alegent Creighton Clinic
  • Bergan Mercy Medical Center
  • Immanuel Medical Center
  • Lakeside Hospital
  • Lasting Hope Recovery Center
  • Mercy Hospital, Council Bluffs
  • Midlands Hospital, Papillion
  • Nebraska Spine Hospital

REGIONAL HOSPITALS

  • Community Memorial, Missouri Valley, Iowa
  • Memorial Community Hospital, Blair, Neb.
  • Memorial Hospital, Schuyler, Neb.
  • Mercy Hospital, Corning, Iowa
  • Plainview Hospital, Plainview, Neb.
  • Total licensed beds: 1,665
  • Medical Staff Physicians: 1,500
  • Employees: 8,600

Quality
Alegent Creighton Health believes consumers have a right to know how good we are at what we do; so we began voluntarily reporting quality scores on our website in 2005. The core measures, when viewed together, show an overall picture of the quality of care provided in a given focus area, such as heart. Alegent Health achieved a core composite score of 99.1% from April 2011 through Jan. 2012.

Technology
Alegent Creighton Health embraces the latest technologies available to improve patient care, outcomes and efficiencies. These include: electronic medical record, telemedicine and eFocus (remote critical care patient monitoring).

Our Studer Group Partnership
Thanks to our partnership with the Studer Group we have stronger alignment and accountability which has led to more consistent results with employee, physician and patient engagement.
As we continue this work our Studer coaches are helping us with:

  • Implementing AIDET® with our hospital and clinic employees, our hospitalists and clinic physicians.
  • Working with our Emergency Departments.
  • Working with Clinic Operations to improve the patient experience.
  • Supporting our Nursing Care Bundle implementation which includes Nurse Leader Rounding on Patients, Care rounds (Rounding every hour), Huddles, Bedside Shift Report and Discharge Calls.

We look forward to continuing this collaborative relationship.

2012 Recognition

  • Alegent Creighton Health was one of 27 distinguished organizations from across the globe to be awarded the 2012 Gallup Great Workplace Award, which recognizes excellent companies for their ability to create an engaged workplace culture. The award honors organizations whose employee engagement results prove not only a high engagement, but that the high engagement has a direct impact on key metrics.
  • The American College of Surgeons, the largest organization of surgeons in the world, has recognized Alegent Creighton Health Creighton University Medical Center (CUMC) as a hospital that provides “exemplary outcomes” for surgical patient care.
  • Alegent Creighton Clinic, our physician group, practice has received the highest recognition from the National Committee for Quality Assurance for its Patient-Centered Medical Home Program.

Patient Results
Our work with the Studer Group has helped us improve our HCAHPS results. Below are some examples of our current percentile rankings:

  • Cleanliness: 81st percentile
  • Discharge Instructions: 98th percentile
  • Nurse Communication: 93rd percentile
  • Pain Management: 93rd percentile
  • Communication about Meds: 84th percentile
  • Overall Rating: 86th percentile
  • Five of our Omaha/Council Bluffs Emergency Departments achieved a 94th percentile for overall experience

For FY12, 53 physicians and 55 departments were recognized for providing an exceptional patient experience for reaching or exceeding the 90th percentile.

To learn more about Alegent Creighton Health, please visit us on the web at AlegentCreighton.com.

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