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Advocate Sherman Hospital

  • Location: Elgin, IL
  • Award: Evidence-Based Leadership Healthcare Organization of the Month
  • Awarded: April 2014

Named the fifth most beautiful hospital in the U.S. by Soliant Health and built in 2009, the 255-bed Advocate Sherman Hospital features all private patient rooms, a 15-acre geothermal lake to heat and cool the facility, an advanced Emergency Department with a level II trauma center, a spacious Family Birthing Center and Special Care Nursery, a Heart & Vascular Center, a Cancer Center and a bright and open design to contribute to the healing process. Advocate Sherman is a certified Primary Stroke Center, Breast Center and Chest Pain Center, and also received a 2011 Silver Award from Illinois Performance Excellence (ILPEX). In 2012, it achieved Magnet® nursing status – the highest national standard for nursing excellence. Advocate Sherman provides services across the whole continuum of care, including three immediate care centers in Elgin, South Elgin and Algonquin and a skilled nursing and rehabilitation facility. Advocate Sherman employs more than 2,200 individuals, has more than 600 dedicated physicians on its medical staff and is part of the Advocate Health Care network.

Founded by the Elgin Woman's Club, Sherman Hospital opened its doors on July 7, 1888 in a two-story house donated by local drug store owner and prominent businessman, Henry Sherman. There were four beds and one operating room. After numerous additions between 1895 and 1999, and a move to a new campus in 2009, the hospital has grown to be one of the largest medical facilities in the far northwest suburbs of Chicago.

Advocate Sherman began its journey with StuderGroup in 2006. In response to shrinking volumes, declining margins and poor patient, employee and physician satisfaction, the executive team made a commitment to the StuderGroup Evidence-Based Leadership tools and tactics. Linda Deering, Chief Operating Officer in 2006 and now President of Advocate Sherman, had experienced success with EBL implementation at another facility, and assumed the role of executive champion for the cultural transformation.

Beginning with aligned leadership goals and quarterly Leadership Development Institutes, Advocate Sherman’s Leadership has relentlessly pursued hardwiring of best practices that include:

  • Peer Interviewing and Selection
  • Rounding on Associates
  • Key words and AIDET communication
  • Hourly Rounding
  • Bedside Shift Report
  • Nurse Leader Rounding
  • Post-Discharge Clinical Calls
  • Department Communication Boards
  • Patient Communication Boards

Practices unique to Sherman that have accelerated our journey include Monday Morning Leader “Stand-Up” meetings, monthly Spotlight Awards for recognition of associates, physicians and volunteers, transparent communication during times of change (i.e., reduction in force, selection process for joining a system) as well as frequent “lunches with executives”.

Relentless leadership and adherence to the Evidence Based Leadership model has led to significant and sustained improvements in all operational measures since 2006, including:

  • Inpatient Satisfaction from the 46th to the 92nd percentile
  • HCAHPS “Rate Hospital” from the 10th to the 75th percentile
  • HCAHPS “RN Communication” from the 11th to the 74th percentile
  • HCAHPS “Responsiveness of Staff” from the 6th to the 77th percentile
  • Outpatient Satisfaction from the 6th to the 88th percentile
  • Associate Engagement from the 49th to the 96th percentile
  • Physician Satisfaction from the 50th to the 88th percentile
  • System Turnover from 19.9% to 7.5%
  • Staffing Efficiency from the 57th to the 25th percentile
  • Adjusted Discharges from 22,249 to 26,458

In addition, Advocate Sherman Hospital is nationally recognized for outstanding care, receiving numerous awards across the past several years, including:

  • Illinois Performance Excellence Silver Award in 2011
  • Magnet Designation for Nursing in 2012
  • Blue Distinction Center for Cardiac Care
  • Blue Distinction Center for Knee and Hip Replacement
  • Gold Plus distinction for Stroke Care from the American Heart & American Stroke Associations in 2013
  • Companies That Care Honor Roll recipients for the past 7 years

“We truly value the Evidence-Based Leadership model and feel it’s the right way to run our business,” says Linda Deering, president of Advocate Sherman Hospital. “We are honored to be recognized among our Studer colleagues for the hard work and dedication our associates have put in to create a culture of accountability, collegiality, and transparency that delivers results.”

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