The healthcare industry is facing an engagement crisis at a time when clinical and financial successes depend on highly engaged stakeholders - leaders, employees, clinicians, and patients.
When we examine top-performing organizations, we find those that sustain results and maintain high reliability have cultures of high engagement. When we consider how to achieve goals such as reducing turnover, increasing safety, reducing cost, and improving outcomes, it starts with a culture of strong engagement.
Engagement is the human dimension of performance improvement, and it is how healthcare organizations can deliver on our mandate to provide higher quality are at a lower cost.
Engagement is doing what evidence suggests you ought to do even when no one is watching. A clear example of this is the strong correlation between hand-washing hygiene compliance and employee engagement.
For the past decade, healthcare professionals have reported metrics related to employee satisfaction, patient satisfaction, and even patient experience, which are valid and valuable measures. But, engagement is not the same as satisfaction. A patient can be satisfied because they are discharged from the hospital, but they may not be actively engaged in taking greater responsibility for their health.
Everything we do at Studer Group is centered on the understanding that healthcare professionals are values-driven people who want to do work that is purposeful, worthwhile, and makes a difference. In short, they want and need to be fully engaged.
Consistent, authentic leaders who focus on alignment, take action, and hold people accountable can have a significant impact on engagement.
Ask yourself as a leader:
- Am I bringing out the best in my team?
- Am I creating the right environment to for employees, clinicians, and even patients, to do their best to achieve desired outcomes?
Like all change, engagement can't be forced. Leaders must create an environment in which stakeholders are not just doing things better, but doing things differently. Engagement starts with leaders, cascades to physicians and employees, and from there, affects patients.
The Engagement Model
Popular Engagement Resources
Leaders and Engagement
Hardwired Results® magazine features articles authored by dynamic healthcare leaders who explain why engagement is a core competency in healthcare today.
State of Engagement
Watch a brief video on the current state of engagement in healthcare.
The E-Factor Book
Learn more about the breakthrough book on healthcare engagement, "The E Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare".
Learning and Development
Attend the only healthcare conference dedicated to building an engagement strategy rooted in evidence-based tactics and technology.