Hardwired Results: Issue 13

• Message from Quint
  Create A High Performance Culture

• Connect with Hearts and Minds
  Seven Skills Great Leaders Use for High Engagement
  By Quint Studer

• Why 99.6% Is Not Enough
  Q&A on How to Get to Always
  with CEO L. Keith Granger, Trinity Medical Center, Birmingham, AL

• Downsizing? Stop the Rumor Mill Today
  4 Ways to Boost Employee Engagement during a Reduction in Force (Yes, really!)
  with COO Linda Deering, Sherman Health, Elgin, IL

• The Buy-In Factor
  Move Employee Behavior to Drive Consistency, Accountability,
  and Culture
  with CEO David Callecod, Lafayette General Health System, Lafayette, LA

• Rounding for Outcomes
  The Single Most Powerful Tactic to Engage Employees, Physicians, and Patients

• HCAHPS Success:
  It’s about Engagement, Cooperation, and a Passion For Service
  Q&A with Dr. Jeffrey Turnbull, Chief of Staff, The Ottawa Hospital, Ottawa, ON, CAN

• SELF-TEST:
  Do you inspire high performance?

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Learn from best practices tested in over 850 healthcare organizations. (For Studer Group partners only.)