Answer these questions. Then select the button to see how you rate.
1. Staff and leaders have a shared vision, the skills they need, incentives, resources, and urgency for action to consistently drive high reliability.
2. Leadership has created targets around key areas where zero defects should be occurring and goals for those measures are currently set at zero.
3. We are adept and effective at reducing variation across the organization in all areas, from safety errors and fall rates to revenue capture and patient experience.
4. We proactively identify best practices for high reliability on units and in departments so we can replicate them in other locations.
5. We use checklists across the organization—not just in the operating room—to guard against harm.
6. We actively solicit and include the voice of front-line staff in multi-disciplinary teams designed to improve patient safety.
7. We use tools like rounding, huddles, bedside shift report, and Leadership Development Institutes to train competency and solicit feedback on high reliability initiatives.
8. We are achieving perfect or near-perfect results in key areas of focus.