11503
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Hardwired Results: Issue 19
SELF-TEST: How Engaged are your Employees, Physicians, and Patients?
SELF-TEST: How Engaged are Your Employees, Physicians, and Patients
Answer the questions below to see how you rate.
1. I sent a thank you note to an employee or physician in the last month:
YES
NO
2. As a leader, I use the 3 to 1 ratio for compliments to criticism:
YES
NO
3. Our physicians understand that AIDET® is a tool that demonstrates advanced communication skills with patients for better outcomes:
YES
NO
4. Rounding on employees, physicians, and patients is hardwired and efficient:
YES
NO
5. My organization has hardwired processes to cascade recognition internally:
YES
NO
6. I recognized high-performing employees publicly at the most recent Employee Forum:
YES
NO
7. We deliver what is most important to physicians: quality, efficiency, input, and appreciation:
YES
NO
8. Leaders in my organization understand that patient engagement is a critical ingredient as healthcare shifts towards managing wellness:
YES
NO
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