Message from Quint
Hardwire Communication Tools that Get Results.
Recently I heard a CEO of a large high-performing health system say something that moved me deeply. In his address to all leaders in his organization, he said that even if the system was in the 99.9th percentile for patient safety, 25 patients would die in their organization this year due to errors. He said that would be 25 patients too many and reminded leaders that they were each responsible for ensuring there was a safe environment.
Instead of talking about external pressures and challenges in health care as many leaders do, this CEO embraced a no excuses culture and created a real sense of urgency for everyone in the room to take ownership.
In my experience, gaps in patient safety usually occur for a variety of reasons. These include high staff turnover, training systems that don’t work as well as they should, and lack of structured hand-offs between caregivers. Quality clinical outcomes and high patient satisfaction are increased with tools that ensure consistent communication between employees as well as between staff and patients.
In this issue of Hardwired Results, I’d like to share some of these with you. On page 2, you can learn how Hourly RoundingSM on patients reduces patient falls and skin breakdowns. (Or request a reprint of the complete study published in the September 2006 issue of the American Journal of Nursing.)
Individualized patient care (page 4) improves pain management. And, if your organization is struggling with how to partner effectively with physicians, be sure to read the best practices on page 6, courtesy of three physician leaders who get results.
I hope you find this issue helpful.
Yours in service,
Look for these symbols every issue:
Use these tools from Studer Group to standardize results across your organization.
Log onto www.studergroup.com for learning on related topics.
Speakers are available to present on this topic at your organization. Contact Genevieve to learn more.
Learn from best practices tested in over 850 healthcare organizations. (For Studer Group partners only.)