Survey Physicians for Higher Satisfaction
Don't have the budget to hire a survey vendor to conduct physician satisfaction surveys? You can still collect important, actionable information on your own.
Questions to Ask
Organizations that Studer Group works with often use a variety of surveys that ask physicians to:
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rank the importance of key items in increasing their efficiency (e.g. daily lab on chart; nurses rounding with physician; copy of medication form on chart;)
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describe their expectations for an acceptable time frame for routine lab and x-ray results on the chart;
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identify equipment and supply needs;
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share perceived strengths and weaknesses in hospital areas;
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rate all hospital departments that impact their patients (e.g. dietary, radiology, lab, administration);
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note the two things they like most and least about being a member of the medical staff.
Connect the dots for physicians by explaining your goal is to make the organization a great place for physicians to practice, employees to work, and patients to receive care. Tell them that you view physicians as partners in realizing this vision so their opinions are key to creating and sustaining excellence.
How Technology Can Help
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You know the scenario: A physician orders a diagnostic test or referral, but the order never makes it to the hospital. The fax machine ate it. Or the patient forgot to bring it. Or it's missing a billing code. What if there was a way to eliminate the extra physician callbacks, wait times, and frustration that interrupt physician and hospital workflow?
Efileshare is a web-based product (Efileshare.com) that facilitates efficient exchange of medical information between physician offices and health care facilities. In an early study on its effectiveness at five hospitals, Efileshare reduced medical necessity write-off reduction by a whopping 50%; created FTE savings in scheduling departments; cut phone wait times; and improved patient and physician satisfaction.
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Could it even drive physician loyalty to hospitals who have it? "It saves my office time and money and allows staff to be more available for patients and physicians," says Dr. Cory Irvin of Gulf Coast Physician Partners. "It's a pleasure to refer patients to hospitals who have Efileshare because communication is efficient. Patients are happier." |
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