4361
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False
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Hardwired Results: Issue 04
SELF-TEST: How well do you know your medical staff?
Self Test
How well do you know your medical staff?
Answer these questions and see how you rate.
Do your physicians feel they have the tools and equipment they need to do the job at your organization?:
Yes
No
Do your physicians feel that nurses are prepared with appropriate patient information when they call?:
Yes
No
Do your nurse managers send personal thank you notes to physicians?:
Yes
No
Can you cite your organization’s patient no-show rate and explain to physicians the steps you are taking to reduce no shows?:
Yes
No
Do you know who the most influential physicians are (e.g., the top 25% in patient volume); what they like about your organization; and what barriers they face?:
Yes
No
Do you reward and publicly recognize those physicians who role model excellence?:
Yes
No
Do you communicate extensively with physicians so they understand how patients perceive them and what actions you are taking based on their input?:
Yes
No
Do you know how satisfied your physicians are with hospital-based physician support services (e.g. laboratory, anesthesiology, emergency room, radiology, hospitalist)?:
Yes
No
Do you share results (People, Service, Quality, Growth, Finance) with physicians and tell them how they can help your organization improve?:
Yes
No
Does your organization ask physicians to commit to specific standards of conduct?:
Yes
No
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