The Emergency Department (ED) is the front door of a hospital and often the first point of contact for severely ill patients. It is also a setting that poses a high risk for errors that cause significant harm. Complex triage processes, long turnaround times and reductions in staffing all weaken an organization’s ability to provide exceptional patient experiences. To own their future and stay ahead of the competition, healthcare organizations must demonstrate a commitment to creating a culture of continuous improvement and efficiency within their emergency departments.
Huron | Studer Group’s healthcare experts work with emergency department leaders to create a customized treatment plan based on the organization’s goals. Through interviews, focus groups, brief surveys and analysis of relevant organizational data, we collaborate with leaders to streamline ED operations and enable staff to provide better quality of care in less time.
Our unique combination of virtual and onsite training helps leaders and frontline employees build the skills needed to implement changes that truly drive improvement. Throughout your transformation, we work right alongside you to validate, sustain and optimize the changes we’ve put in place. We work with many organizations to:
- Improve throughput and flow
- Reduce Left Without Being Seeing (LWBS) rates
- Decrease Length of Stay (LOS)
- Reduce Emergency Medical Services (EMS) Diversion or Bypass
- Improve ED reputation and patience experience metrics