Leadership and Improvement Conference

Toronto /  May 17 - 18, 2017

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Tracks: TBD

Today, more than ever, achieving results that last is of the utmost importance to healthcare organizations. Leaders need solution-based tools and practices that deliver specific, measurable outcomes. And there’s another key ingredient - passion. It’s sparked when people know they’re doing worthwhile work and making a difference.

Join Studer Group Canada experts and healthcare leaders in Toronto, Canada to learn proven tactics that will significantly impact your organization in the next 90 days. Learn through live on-stage role playing as well as peer-to-peer networking opportunities. You will leave with new ideas, inspiration, and clear actions that will improve patient experience and clinical outcomes.

You Will Learn How To:

  • Improve employee engagement to drive clinical quality, safety, and financial outcomes
  • Execute key strategies and personal accountability for results
  • Increase alignment from senior leaders to middle managers to frontline staff
  • Improve patient perception of care and satisfaction with their experience
  • Advance organizational performance
  • Improve access and flow through the entire care continuum
  • Increase physician engagement, alignment, and integration

Keynotes

Studer Conference Keynote Speaker Linda Deering-Dean, RN, MSN

Linda Deering-Dean, RN, MSN

President, Advocate Sherman Hospital

Studer Conference Keynote Speaker Mitch Hagins, BSc

Mitch Hagins, BSc

Studer Group Coach and Speaker

Studer Conference Keynote Speaker Bonnie Cochrane, RN, MSc, CHE

Bonnie Cochrane, RN, MSc, CHE

General Manager, Studer Group Canada

Studer Conference Keynote Speaker Chris Power

Chris Power

CEO, Canadian Patient Safety Institute

Studer Conference Keynote Speaker Bonnie Adamson

Bonnie Adamson

Executive Leadership Consultant & Speaker

Studer Conference Keynote Speaker Ted A. James, MD, MHCM, FACS

Ted A. James, MD, MHCM, FACS

Surgical Oncologist/Medical Director, Studer Group Speaker

Ted is the chief of breast surgical oncology and vice chair for academic affairs at Beth Israel Deaconess Medical Center/Harvard Medical School. He has an extensive background in quality improvement in healthcare and is actively involved in advancing patient-centered care.

Studer Conference Keynote Speaker Joshua Tepper, MD, MPH, MBA

Joshua Tepper, MD, MPH, MBA

President and Chief Executive Officer Health Quality Ontario (HQO)

CE Credits

Continuing Education Credits are available for 11 U.S. Credits.

Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.

Travel

The conference will be held at:

Marriott Toronto Airport
901 Dixon Rd, Toronto, ON M9W 1J5, Canada
Phone: (416) 674-9400

Book Your Room

Room rate: $170 + tax / night CAD when reservations are made before April 25, 2017 or until the room block has been filled. Room rates increase after cut-off date. For reservations within the Studer Group block at Marriott Toronto Airport, please click the button below.

Book Now

Airport

Local Airport is Toronto Pearson International Airport (YYZ)
Airport Phone: +1 416 776 3000

Airport shuttle service, complimentary from Toronto Pearson International Airport
Shuttle Phone: +1 416 674 9400
Complimentary 24-hour hotel shuttle stops at post S5 at Terminal 1 and post C22 at Terminal 3. Shuttle runs every 25 minutes 4:05am - 1:59am and on request 2am - 4am.

Driving Directions from YYZ:
Exit the airport turning right onto Dixon Road. The hotel is located on the right at Dixon Road and Carlingview Drive.

Day One: Wednesday, May 17, 2017

7:00 am - 7:50 am
Buffet Breakfast
8:00 am - 8:30 am
Conference Kick-off
Bonnie S. Cochrane RN MSc CHE, General Manager, Studer Group Canada
8:30 am - 9:45 am
KEYNOTE Evidence-Based LeadershipSM and High Reliability Organizations
Mitch Hagins, BSc, Coach and Speaker, Studer Group Canada
9:45 am - 10:00 am
Maximizing Learning: Table Work Exercise facilitated by St. Joseph's Health Centre Toronto
Mike Heenan, Vice-President, Strategy, Communications and Organizational Effectiveness
10:00 am - 10:15 am
Networking Break
10:15 am - 11:15 am
KEYNOTE High Reliability Leadership
Chris Power, Chief Executive Officer, Canadian Patient Safety Institute
11:15 am - 11:30 am
Maximize Learning: Table Work Exercise facilitated by St. Joseph's Health Centre Toronto
Mike Heenan, Vice-President, Strategy, Communications and Organizational Effectiveness
11:30 am - 12:30 pm
Networking Lunch
12:30 pm - 1:20 pm
Concurrent Sessions
Improving Emergency Department Quality and Care
Denise Picard-Stencer, Vice President, Acute Care/Chief Nursing Executive
Yacine Adjaoud, M.D. with Hawkesbury General Hospital
Lisa Shiozaki, Coach, Studer Group
Achieving Physician Engagement
Lucas Chartier, MD, CM, MPH, FRCPC, University Health Network
The WHY and HOW of CPES-IC
Lynne Mahony, Managing Director, Huron and Coach Leader, Studer Group®
Rounding for Outcomes on Direct Reports
Eric Hanna, CPA, FACHE, President and CEO, Arnprior Regional Health
1:20 pm 1:35 pm
Networking Break
1:35 pm - 2:25 pm
Concurrent Sessions
Improving Timely Actions and Cost per Case in the ED
Sophie Parisien, Clinical Director, Emergency Department, Critical Care and Ambulatory Care, Hôpital Montfort
The WHY and HOW of CPES-IC
Lynne Mahony, Managing Director, Huron and Coach Leader, Studer Group®
Engaging Patients via Patient Activation Measure®
Craig Swanson, Co-Founder and President, Insignia Health
Increasing Compliance and Reducing Patient Anxiety via AIDET®
Maureen McCafferty, Coach, Studer Group® Canada
2:45 pm - 3:45 pm
10 Minutes That Count
Accelerating Results with:
HIGH RELIABILITY ORGANIZATIONS (HRO), Dave Marshall, Managing Director, Huron
LEAN TRANSFORMATION, Mme Caroline Roy-Egner, Vice-president, Transformation, Organizational Development and Chief Human Resources, Hôpital Montfort
LEADS FRAMEWORK, Carol Manson McLeod, Coach, Studer Group Canada
360 REVIEWS, Gillian Kernaghan, MD, President and CEO, St. Joseph's Health Care London
THE WHY, Mitch Hagins, Coach and Speaker, Studer Group Canada
3:45 pm - 4:00 pm
Closing Remarks
Bonnie Cochrane, RN, MSc, CHE, General Manager, Studer Group Canada
Lynne Mahoney, MBA, MFA, Coach Leader, Studer Group and Managing Director, Huron

Day Two: Thursday, May 18, 2017

7:00 am - 7:50 am
Buffet Breakfast
8:00 am - 8:30 am
Day Two Kick-off and CEO Q&A Panel
Facilitator: Bonnie S. Cochrane, RN, MSc, CHE, General Manager, Studer Group Canada
CEO PANEL:
Barbara Collins, CEO, Humber River Hospital
Bernard Leduc, CEO, Hôpital Montfort
Kelly Isfan, CEO, Norfolk General Hospital and West Haldimand General Hospital
Marc LeBoutillier, CEO, Hawkesbury General Hospital
8:30 am - 9:30 am
KEYNOTE Outstanding Leadership is a Choice
Linda Deering Dean, RN, President, Advocate Sherman Hospital
9:30 am - 9:45 am
Maximizing Learning: Table Work Exercise facilitated by William Osler Health System
Christine Nuernberger, Joint VP Human Resources and Organizational Development
9:45 am - 10:00 am
Networking Break
10:00 am - 11:00 am
KEYNOTE Beyond Expectations: Improving Quality and the Patient Experience of Care
Ted A James, MD, MHCM, FACS, Surgical Oncologist / Medical Director and Physician Speaker
11:00 am - 11:15 am
Maximizing Learning: Table Work Exercise facilitated by William Osler Health System
Christine Nuernberger, Joint VP Human Resources and Organizational Development
11:15 am - 12:15 pm
Q&A Panel
Bonnie S. Cochrane, RN, MSc, CHE, General Manager, Studer Group Canada
PANEL:
Linda Deering Dean, RN, President, Advocate Sherman Hospital
Ted A. James, MD, MHCM, FACS, Surgical Oncologist/Medical Director and Speaker, Studer Group
Dave Marshall, Managing Director, Huron
Josh Tepper, MD, MBA, MPH, CFPC, President and CEO, Health Quality Ontario
12:15 pm - 1:15 pm
Networking Lunch
1:15 pm - 2:00 pm
KEYNOTE Advanced Learning Concepts
The iCcare Values - Ron Gagnon, CEO, Sault Area Hospital
Engaging Patients via PATIENT ACTIVATION MEASURE® - Craig Swanson, Co-Founder and President, Insignia Health
90 Day Planning in 90 Minutes: The Importance of Alignment - Mike Heenan, Vice-President, Strategy, Communications and Organizational Effectiveness, St. Joseph's Health Centre Toronto
2:00 pm - 2:10 pm
Networking Break
2:10 pm - 3:00 pm
Closing Keynote The Why
Bonnie Adamson, Executive Leadership Consultant and Speaker
3:00 pm - 3:30 pm
Closing Remarks
Bonnie S. Cochrane, RN, MSc, CHE, General Manager, Studer Group Canada
3:30 pm
Conference Adjourned