Leadership and Improvement Conference

Orlando /  May 9 - 11, 2017

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Price: Non Studer Group Partner $1495 For Studer Group partners with special pricing, your cost per attendee will display once you begin registration.

Tracks: Leadership, Patient Experience, Physician Partnership, Excellence in the ED, Senior Executive

Join your peers at Studer Conferences in Orlando and learn field-tested strategies that will empower you to make changes that get results!

This action-packed event focuses on developing resilient leaders, solving real-life problems, and fueling your passion for healthcare. The speaker line-up is comprised of clinicians and leaders who are in the field every day, working side-by-side with healthcare teams to deploy the exact strategies and tactics you will learn about at this event.

Learn evidence-based strategies in 50+ hands-on sessions across five specialized tracks focusing on topics relevant to administrators, clinicians, and staff. Customize your conference by attending all sessions in one track, or skip around to other tracks to make the experience your own. You will leave with tactics to improve results, change behaviors, and connect back to the passion that brought you into healthcare in the first place.

Tracks include:

FOUNDATIONS OF EVIDENCED-BASED LEADERSHIPSM

Get the practical skills required for success in any leadership role in healthcare. These breakouts are designed to build skillsets around managing change, achieving organizational results, and creating meaningful goals. Participants will leave ready to immediately implement new ideas that will save time and increase the effectiveness of their teams. Learn how Studer Group's Evidence-Based LeadershipSM framework is the right model to build capable, agile leaders that help to create cultures of excellence.

PHYSICIAN PARTNERSHIP

Learn to create an environment where physicians want to practice. Sessions in this track are led by practicing physicians, and focus on key strategies to reengage valuable physician leaders and develop new talent. Attendees will leave with a toolbox of tactics designed to improve physician satisfaction, hardwire physician recruitment and retention, create buy-in, provide physician feedback, and address burnout.

EMERGENCY DEPARTMENT EXCELLENCE

Go on a journey through the ED to see and understand what patients experience during a visit. Attendees will learn leading practices to improve flow and throughput, and discover how the slightest changes in behavior make a big impact on overall patient experience.

ADVANCED LEADERSHIP FOR SENIOR EXECUTIVES

Exclusively for senior executives and board members who are looking to gain education and alignment on the challenges and changes taking place in healthcare today. Gain essential knowledge of the external healthcare environment and how to effectively manage change. You will learn tactics around physician integration, mergers, consumerism, governance, culture, and more.

PATIENT EXPERIENCE

Organizations with a culture that focuses on patients are rewarded with higher clinical quality and efficiency, a safer patient environment, greater employee engagement, and improved financial results. This track provides an overview of the different CAHPS surveys and helps you understand what’s mandatory and what’s in development. You will walk away with tools, tactics, and proven behaviors that improve patient experience across the continuum and specifically relate to HCAHPS, CG CAHPS, and OAS CAHPS.

Download PDF One Sheet: Provide Information about this conference to your leader

Keynotes

Studer Conference Keynote Speaker Rich Bluni, RN

Rich Bluni, RN

Senior Leader, Author and Speaker, Studer Group

Studer Conference Keynote Speaker Craig Deao, MHA

Craig Deao, MHA

Senior Leader, Author and Speaker, Studer Group

Virtual

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Join us VIRTUALLY for Studer Conferences Orlando May 9-11. The virtual option consists of the Evidence-Based LeadershipSM track and all keynote presentations. Group "fill a room" rates are available for virtual viewing option. Please contact us at conferences@studergroup.com for group rates.

Although you are not on-site with us, this is YOUR conference too. Our goal is to make your virtual experience as exciting and engaging as a front-row seat at the main stage. Participate in live Q&A sessions with presenters and interact with other virtual attendees via live chat.

This live conference will take place in the Eastern time zone. Please make time adjustments according to your local time zone.

Please note: For virtual attendance, registration closes 05/1/2017.

Your virtual conference experience includes:

  • CME credits
  • All keynote presentations including 10 Minutes that Count
  • All 8 sessions from the Evidence-Based Leadership TrackSM
  • Moderator to guide you through the virtual conference experience and "connect the dots" between sessions
  • Live Q&A sessions with keynote presenters directly following their presentations

EVIDENCE-BASED LEADERSHIPSM TRACK

Get the practical skills required for success in any leadership role in healthcare. Learn how Evidence-Based LeadershipSM is the foundation for performance excellence and how it transforms organizations and creates alignment that lasts. The breakouts are designed to build skillsets around managing change, achieving organization-wide results, and goal-planning that actually works. Participants will return to their leadership roles ready to immediately implement new ideas that will save time and increase effectiveness.

CEU

Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.

Travel

The conference will be held at:

Hyatt Regency Orlando
9801 International Drive
Orlando, FL 32819
Phone: 1-800-233-1234

Book Your Room

Room rate: $239 + tax / night when reservations are made before April 7, 2017 or until the room block has been filled. Room rates increase after cut-off date. For reservations within the Studer Group block at Hyatt Regency Orlando, please click the button below or call for hotel reservations at 1-800-233-1234.

 

Airport

Local Airport is Orlando International Airport (MCO)

For transportation options and information, please click here.

Day One: TUESDAY, May 9, 2017

6:45 am - 7:30 am
Early Bird Session: Evidence-Based LeadershipSM 101
6:30 am - 8:00 am
Registration and Name Badge Pick-Up
7:00 am - 8:00 am
Networking Breakfast
8:00 am - 8:15 am
General Session: Welcome and Opening Remarks
Colleen McCrory
8:15 am - 9:00 am
KEYNOTE The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees will Transform Healthcare
Craig Deao, MHA, Studer Group Senior Leader and Speaker
9:00 am - 9:15 am
Networking Break
9:15 am - 10:00 am
Concurrent Sessions

Foundations of Evidence-Based LEADERSHIPSM

Creating Cultures of Engagement and Accountability
Kelly Dickey

Patient Experience

Patient Experience Overview
Matthew Bates, MPH

Advanced Leadership for Senior Executives

Highly Reliable Leadership

Physician Partnership

Creating Physician Buy-In
Jeff Morris, MD, FACS, MBA

EXCELLENCE IN THE ED TRACK (EXTENDED SESSION: 9:15am-11:00pm)

How to Thrive, Not Just Survive: Creating the ED You Deserve
Stephanie Baker, RN, MBA, CEN, Dan Smith, MD, FACEP, and Angie Esbenshade, RN, MSN
10:15 am - 11:00 am
Concurrent Sessions

Foundations of Evidence-Based LEADERSHIPSM

 Leader Development and the Art of Coaching

Patient Experience

HCAHPS and What It Means to You
Vikki Choate, RN, MSN, CPHQ

Advanced Leadership for Senior Executives

Value-Based Care

Physician Partnership

Physician Recruiting, Selection, and Orientation
Dan Smith, MD, FACEP

EXCELLENCE IN THE ED (EXTENDED SESSION: 9:15am-11:00am)

How to Thrive, Not Just Survive: Creating the ED You Deserve
Stephanie Baker, RN, MBA, CEN, Dan Smith, MD, FACEP, Kirk Jensen, MD, MBA, FACEP, Angie Esbenshade, RN, MSN
11:15 am - 12:15 pm
KEYNOTE A CEO's PERSPECTIVE
12:15 pm - 1:30 pm
Networking Lunch
1:30 pm - 2:15 pm
Concurrent Sessions

Foundations of Evidence-Based LEADERSHIPSM

Performance Management: highmiddlelow•

Patient Experience

How to Prepare for OAS CAHPS
Erin Shipley, RN, MSN

Advanced Leadership for Senior Executives

Making Sense of MACRA
Matthew Bates, MPH

PHYSICIAN PARTNERSHIP

Making Sense of MACRA
Matthew Bates, MPH

EXCELLENCE IN THE ED (EXTENDED SESSION: 2:15pm-4:00pm)

Winning From the Beginning: Key Principles for Optimizing Front-End Flow - Stacking the Deck in Your Favor
From Getting Them In to Moving Them Through: Dissecting Effective Flow Models to Expedite Middle Flow
Dan Smith, MD, FACEP
2:30 pm - 3:15 pm
Concurrent Sessions

Foundations of Evidence-Based LEADERSHIPSM

Getting and Keeping the Right People on the Bus
Craig Deao, MHA

Patient Experience

CG CAHPS: Tactics for Better Results
Matthew Bates, MPH

Advanced Leadership for Senior Executives

Don’t Hire Peter Gibbons: How to Find the Engagement Gene During the Selection Process
Craig Deao, MHA

PHYSICIAN PARTNERSHIP

First Among Equals: Physician Leadership
Jeff Morris, MD, FACS, MBA

EXCELLENCE IN THE ED (EXTENDED SESSION: 2:15pm-4:00pm)

Winning From the Beginning: Key Principles for Optimizing Front-End Flow - Stacking the Deck in Your Favor
From Getting Them In to Moving Them Through: Dissecting Effective Flow Models to Expedite Middle Flow
Dan Smith, MD, FACEP
3:30 pm - 5:00 pm
KEYNOTE Coming Soon

Day Two: WEDNESDAY, May 10, 2017

7:00 am - 8:00 am
Networking Breakfast
8:00 am - 8:10 am
General Session: Welcome and Kick Start Day Two
Colleen McCrory
8:10 am - 9:00 am
KEYNOTE Coming Soon
9:00 am - 9:15 am
15 Minute Networking Break
9:15 am - 10:00 am
Concurrent Sessions

Foundations of Evidence-Based LEADERSHIPSM

Holding on to Your A+ Talent: Reducing Employee Turnover

Patient Experience

The Patient Experience Leader
Colleen McCrory

Advanced Leadership for Senior Executives

Employee Engagement: It Starts at the Top
Craig Deao, MHA

PHYSICIAN PARTNERSHIP

Physician Feedback

EXCELLENCE IN THE ED

Keep On Moving: Unlocking the Back Door of Your ED - Flow Into, Through, and Out of Your Hospital
10:15 am - 11:00 am
Concurrent Sessions

Foundations of Evidence-Based LEADERSHIPSM

Rounding on Staff: Saving Time, Lives, and YOU!
Rich Bluni, RN

Patient Experience

Leader Rounding on Patients Across the Continuum
Erin Shipley, RN, MSN

Advanced Leadership for Senior Executives

Physician Engagement and Preventing Burnout
Barbara Roehl, MD, MBA

PHYSICIAN PARTNERSHIP

Physician Engagement and Preventing Burnout
Barbara Roehl, MD, MBA

EXCELLENCE IN THE ED

Good Marriage or Bad Divorce: Building an Effective Dyad Relationship
Stephanie Baker, RN, MBA, CEN
11:15 am - 12:15 pm
KEYNOTE 10 Minutes That Count
12:15 pm - 1:30 pm
Networking Lunch
1:30 pm - 2:15 pm
Concurrent Sessions

Foundations of Evidence-Based LEADERSHIPSM

AIDET®: What You Say Makes A Difference
Rich Bluni, RN

Patient Experience

Empowering Your Leaders Through Shift Huddles
Erin Shipley, RN, MSN

Advanced Leadership for Senior Executives

5 Things I Learned from Being an Uber Driver: Lessons for Disrupting Healthcare
Matthew Bates, MPH

PHYSICIAN PARTNERSHIP

Managing the Difficult Colleague
Jeff Morris, MD, FACS, MBA

EXCELLENCE IN THE ED

Coaching vs. Cheerleading: Effective Tips To Improve Performance
Angie Esbenshade, RN, MSN
2:30 pm - 3:15pm
Concurrent Sessions

Foundations of Evidence-Based LEADERSHIPSM

Sustaining Excellence and Keeping the Flywheel Spinning

Patient Experience

Patient Safety: A Critical Element of Patient Experience
Vikki Choate, RN, MSN, CPHQ

Advanced Leadership for Senior Executives

Healthcare Needs for an Aging Population
Barbara Roehl, MD, MBA

PHYSICIAN PARTNERSHIP

Looking Over the Horizon: Patient-Centric Consumerism
Matthew Bates, MPH

EXCELLENCE IN THE ED

From Talking to Texting: Tips for Managing Generational Differences
Stephanie Baker, RN, MBA, CEN
3:45 pm - 5:00 pm
KEYNOTE Coming Soon

Day Three: THURSDAY, May 11, 2017

7:00 am - 8:00 am
Networking Breakfast
8:00 am - 8:10 am
General Session: Connect the Dots and Kick Start Day 3
8:10 am - 9:00 am
KEYNOTE Coming Soon
9:00 am - 9:15 am
15 Minute Networking Break
9:15 am - 10:00 am
Concurrent Sessions

Foundations of Evidence-Based LEADERSHIPSM

Engaging Employees in Performance Improvement
Jess Jones, CHFP and RaNae Wright

Patient Experience

Leveraging the Patient Voice in Your Improvement Journey
Vikki Choate, RN, MSN, CPHQ

Advanced Leadership for Senior Executives

It Wasn't Love at First Sight: Learn to Embrace your EMR
Nancy Fahey, RN, Huron Managing Director

PHYSICIAN PARTNERSHIP

Physician-Patient Communication Skill Building
Dan Smith, MD, FACEP

Foundations of Evidence-Based LEADERSHIPSM

Considerations in Pain and Comfort Care in the Era of the Opioid Epidemic
10:15 am - 11:00 am
Concurrent Sessions

LEADERSHIP

Engaging Employees in Patient Safety Practices

Patient Experience

What Right Looks Like in Providing Service Recovery
Colleen McCrory

Advanced Leadership for Senior Executives

Managing Through a Multi-General Workforce
Debbie Ritchie

PHYSICIAN PARTNERSHIP

Physician-Patient Communication Skills Lab
Jeff Morris, MD, FACS, MBA

EXCELLENCE IN THE ED

Decoding Performance Conversations: Creating a Culture of Always
Stephanie Baker, RN, MBA, CEN
11:15 am - 12:00 pm
KEYNOTE
Rich Bluni, RN, Studer Group Senior Leader and Speaker