Excellence in the Emergency Department

Las Vegas /  November 28 - 29, 2017

Register Now

Price: Non Studer Group Partner $1495 For Studer Group partners with special pricing, your cost per attendee will display once you begin registration.

Is flow through your emergency department smooth and efficient? Are your staff engaged in providing an exceptional patient experience? Do your staff and providers work well together, even in stressful situations? If you could use help solving for any of these common ED challenges, the Excellence in the Emergency Department conference is for you!

This two-day event, designed exclusively for professionals in emergency medicine, provides real case studies from organizations who are achieving and sustaining exceptional results. The content includes several opportunities to interact with experts and peers in hands-on sessions and get practical strategies to help you streamline operations, communicate more effectively and collaborate more consistently. Learn how even the slightest changes in behavior can positively impact department efficiency, employee and provider engagement, and patient experience.


  • Efficient practices that improve throughput and flow
  • Evidence-based approaches for reducing overcrowding
  • Enhanced strategies for employee and physician engagement
  • Firsthand insight from expert faculty into real-world tactics that work
  • Decreased physician and employee turnover
  • Increased patient engagement and loyalty
  • Improved communication with patients and colleagues
  • Managing pain and chronic pain in the era of the opioid epidemic
  • Interactive breakout sessions that show "what right looks like" in the ED
  • Real-life case studies of successful emergency departments
  • Plenty of Q&A time with expert faculty between sessions


  • Hospital Administrators
  • Emergency Department Professionals Including:
    • Directors and Medical Directors
    • Physicians and Physician Assistants
    • Nurses and Nurse Practitioners
    • Managers
    • Frontline Staff

Hear What Attendees Are Saying

Justify Your Trip

Need approval from your boss to attend? This template letter can help justify your trip and explain why it is important that you attend. It outlines learning objectives, session details, and cost estimates. Feel free to customize to make it your own. Then just copy and paste the text into an email, and send it to your supervisor.

Download the Letter


Our expert faculty all have extensive experience practicing emergency medicine and leading departments. They are renowned in the industry for their fresh-eyes insights and strong professional relationships with the leaders they coach. The content they will share has been refined over their years working in EDs around the country, and they know the strategies and tactics that get results in the real world. At the conference, our faculty will role play what right looks like, share their personal stories, and support your efforts to make positive changes in your ED.

Studer Conference Keynote Speaker Dan Smith, MD, FACEP

Dan Smith, MD, FACEP

Executive Medical Director, Studer Group; National Speaker and Author

Dan serves as a senior coach, speaker and executive medical director for Studer Group, working in a variety of areas including medical practices, inpatient and emergency departments. Dan has coached, mentored and lectured at over 200 organizations in the United States, Canada and Australia. He enjoys coaching and speaking on patient and physician engagement, performance excellence in the age of change, physician communication and physician performance feedback.

Studer Conference Keynote Speaker Stephanie Baker, MBA, RN, CEN

Stephanie Baker, MBA, RN, CEN

Coach Leader, Regional Systems and Community Market Northern Division

Stephanie is a coach leader for Studer Group with oversight of regional systems and community hospital partnerships. She is a sought after international speaker and a nationally recognized emergency department expert. Stephanie is also a Managing Director for Huron and works with a variety of large, integrated health systems to achieve results by consistently applying the principles of Evidence-Based LeadershipSM.

Studer Conference Keynote Speaker Angie Esbenshade, MBA, MSN, RN, NE-BC

Angie Esbenshade, MBA, MSN, RN, NE-BC

Studer Group Coach Leader, Emergency Service Line

Angie has over 20 years of experience in healthcare. She brings passion, knowledge, and experience to drive performance and engagement of patients, staff, and providers as she coaches partners across the country, ranging in size from 20,000 visits to more than 150,000 visits a year. Angie is the Coach Leader of the Emergency Service line at Studer Group.

CE Credits

Attendees can earn up to 11.25 credits.

Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.


The conference will be held at:

Bellagio Las Vegas
3600 S Las Vegas Blvd
Las Vegas, NV
Phone: (888) 987-6667

Book Your Room

Room rate: $159 + tax / night when reservations are made before November 6, 2017 or until the room block has been filled. Room rates increase after cut-off date.



Local Airport is McCarran International Airport (LAS)

There are various transportation options from the airport to Las Vegas hotels. Please click here for more transportation information.

Day One: TUESDAY, November 28, 2017

7:00 am - 8:00 am
Registration and Name Badge Pick-Up
Networking Breakfast
8:00 am - 9:15 am
Creating the Emergency Department You Deserve
Presented by Stephanie Baker, MBA, RN, CEN and Dan Smith, MD, FACEP
9:15 am - 9:30 am
Networking Break
9:30 am - 10:30 am
Employee Retention in the Constant Churn of the Emergency Department
Presented by Angie Esbenshade, MBA, MSN, RN, NE-BC
10:30 am - 10:45 am
Networking Break
10:45 am - 11:45 am
Principles and Tenets in Flow Efficiency to Unite the Patient with Their Care Team
Presented by Dan Smith, MD, FACEP
11:45 am - 12:00 pm
Q&A Session
Facilitated by Studer Group’s Emergency Department Coaching Team
12:00 pm - 1:00 pm
Networking Lunch
1:00 pm - 2:15 pm
From Getting Them in to Moving Them Through: Dissecting Effective Flow Models to Expedite Middle Flow
Presented by Dan Smith, MD, FACEP and Stephanie Baker, MBA, RN, CEN
2:15 pm - 2:30 pm
Networking Break
2:30 pm - 3:45 pm
A Closer Look: Real-Life ED Case Studies
Presented by Angie Esbenshade, MBA, MSN, RN, NE-BC
3:45 pm - 4:00 pm
Q&A Session
Facilitated by Studer Group’s Emergency Department Coaching Team

Day Two: Wednesday, November 29, 2017

7:00 am - 8:00 am
Networking Breakfast
8:00 am - 8:30 am
Q&A Session
Facilitated by Studer Group’s Emergency Department Coaching Team
8:30 am - 9:15 am
Good Marriage or Bad Divorce? Building an Effective Dyad Relationship
Presented by Dan Smith, MD, FACEP and Stephanie Baker, MBA, RN, CEN
9:15 am - 9:30 am
Networking Break
9:30 am - 10:15 am
Partner Perspective: Grady Health Case Study
10:15 am - 11:00 am
From Caregiver to Patient: A Story from the Other Side of the Bedrails
Presented by Suz Fisher, RN, BA
11:00 am - 11:15 am
Networking Break
11:15 am - 12:00 pm
Considerations in Pain and Comfort Care in the Era of the Opioid Epidemic
Presented by Dan Smith, MD, FACEP
12:00 pm - 1:00 pm
Networking Lunch
1:00 pm - 2:00 pm
Coaching vs. Cheerleading: Effective Tips to Improve Performance
Presented by Dan Smith, MD, FACEP and Angie Esbenshade, MBA, MSN, RN, NE-BC
2:00 pm - 2:15 pm
Networking Break
2:15 pm - 3:30 pm
Decoding Performance Conversations: Creating a Culture of Always
Presented by Stephanie Baker, MBA, RN, CEN