Celebrating 15 years What's RIGHT In Health Care

Annual Best Practices Conference

See what right looks like.
Hear real-world success stories.

August 1-3, 2017


Best Practice Sharing


In the past, the conference has hosted attendees from four continents and every state in the U.S. Regardless of your role or your specialty, you will be surrounded by likeminded healthcare professionals looking to network, learn, and celebrate. This year, we expect more than 1,000 attendees.


During nearly three full days of content, you will be engaged in learning from the moment you arrive. With dynamic keynotes, interactive breakout sessions, and peer-to-peer networking sessions, there is never a dull moment!


There truly is something for everyone! With more than 45 breakout sessions, you will find interesting topics, thought-provoking speakers, and engaging exercises around every turn.


Every organization that presents at What's Right in Health Care is chosen for demonstrated, measurable excellence in at least one area or metric. Learn from their experience so that you can implement their leading practices in your organization.


Prepare to be inspired, motivated, and informed! From Studer Group senior leaders to a Healthcare System CEO to a Former "Saved by the Bell" cast member, attendees will sample a broad range of expertise and experience in our four keynote sessions.


Our conference faculty are industry experts that work with healthcare teams across the country every day. Take advantage of your time onsite to get your tough questions answered by presenters eager to share their knowledge!

Peer-led Sessions

The thing that sets What's Right in Health Care apart from other healthcare conferences is the number of opportunities to network with and benchmark against high-performing peers. Each breakout session highlights exceptional performance and leading practices of a variety of Studer Group partner organizations.

Highly Reliable


Surviving System





Quality And
Safety Practices

ED Flow
And Triage

All New!
Revenue Cycle


Highly Reliable Leadership

Leadership inconsistency is a problem in organizations looking to create sustainable, transformative change. Get the tools you need from leaders who know what it takes to lead through change.

Cultural Transformation

Hear from healthcare leaders who know how to deploy strategies that make cultural transformation stick.

Surviving System Mergers

When it comes to mergers and acquisitions, there are several common factors that make integrations successful. Get the insight you need to get ahead of the curve.

Employee Turnover

Turnover is a costly challenge throughout healthcare. Hear from Studer Group partners who have developed tactics to retain high-quality staff.

Patient Experience

Providing exceptional patient care is a priority for everyone in healthcare. Get real-world tips for what is working in organizations just like yours.

Stakeholder Engagement

Engagement is the new core competency for healthcare. Engaged workforces deliver higher quality care at a lower cost. Find out how organizations are creating cultures of engagement to drive and sustain excellence.

Physician Engagement

An engaged team of physicians is vital to any change initiative. Get leading practices for creating an environment where providers feel supported.

Quality and Safety Practices

Clinical quality and patient safety are trademarks of successful organizations. Learn practical strategies to improve the metrics that make healthcare better.

Emergency Department Flow and Triage

It is vitally important that a positive patient experience starts the moment patients enter your emergency department. Get innovative strategies for making your ED more efficient.

All New! Revenue Cycle

Get tips to grow patient volume and decrease penalties, while delivering on your organization's mission and promise to your employees, patients, and community.

Who Should Attend

Regardless of your role or tenure, there is something for everyone at What's Right in Health Care.

CEOs And
Senior Executives

And Directors

Nurses And
Nurse Leaders


Physicians And
Physician Leaders

Patient Experience

ED Staff
And Leaders

"Amazing conference that left me with renewed energy and passion for what I do every day."

Keynote Speakers

With a wealth of various experience and knowledge, our keynote speakers set the tone and establish a framework for the rest of the in-depth curriculum at the conference.

Craig Deao, MHA

A Studer Group senior leader, Craig is a highly regarded national speaker on leadership, engagement, quality, and patient safety. In 2016, Craig harnessed his decades of field experience in healthcare to author the book "The E Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare". In addition to his full-time work with Studer Group, he serves as faculty for the American College of Healthcare Executives (ACHE).

Rich Bluni, RN

One of Studer Group's most sought-after national speakers and a bestselling author, Rich never fails to connect with the hearts and minds of healthcare audiences. His passion is for connecting hardworking healthcare professionals back to their own passions by making them laugh, cry, and think about the reasons we all work in the industry.

Jaime Wesolowski

The President and Chief Executive Officer of Methodist Healthcare System, HCA, Jaime brings a healthcare system executive's perspective to the keynote faculty. With years of leadership experience, he will share his practical advice and industry know-how from the main stage.


Isaac Lidsky

A former television star, a graduate of Harvard at 19, a New York Times bestselling author, and an inspirational speaker, Isaac Lidsky inspires audiences around the country with his message that the way we respond to challenges is what makes or breaks us.

A Message From Isaac

Colleen McCrory

Colleen McCrory, MBA, FACHE is a national speaker and Studer Group coach with over 19 years of progressive healthcare experience. Her energy and enthusiasm for leadership development within healthcare organizations is evident through her effervescent personality and infectious coaching techniques.


Liz Jazwiec

Liz Jazwiec, RN, is a nationally renowned speaker, strategist and author who has shared her passion for leadership, engagement and service with audiences across the country. Her combination of content and anecdotes make her thoughts and ideas memorable, while her humor and enthusiasm hold the attention of your audience.

Mark Graban

Mark Graban is an internationally recognized consultant, author, keynote speaker and blogger in the field of Lean healthcare. He is the author of the book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement," which has been translated into eight languages. Mark also co-authored "Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements."


"Every session I attended, ignited me! I couldn't wait to get back to my hospital."

Previous Presenters

Our past presenters have represented the broad range of roles and responsibilities that you find in healthcare. From senior leaders to frontline nurses, we all are striving to make healthcare better each day.

  • Chief Executive Officers

    of Rural and Community Hospitals
    and Regional Systems

  • Chief Financial Officers

    of Community Hospitals

  • Chief Medical Officers

    of Regional Systems

  • Chief Experience Officers

    of national Systems

  • Chief Nursing Officers

    of Community Hospitals

  • Directors of Hospitality

    and Service Excellence

  • Lab and Radiology Supervisors

  • Emergency Department Directors

  • Directors of Internal Communications

  • Frontline Nurses and Nurse Managers


Day One

7:45 - 9:00am

Registration Open

9:30 - 10:15am

Opening Keynote

10:30am - 12:30pm

Breakout Sessions

12:30 - 1:30pm

Networking Lunch

1:30 - 3:00pm

Breakout Sessions

3:00 - 4:00pm

Keynote Session

4:00 - 5:00pm

Networking Reception

Day Two

8:00 - 9:00am

Networking Breakfast

9:00 - 10:00am

Keynote Session

10:00am - 12:00pm

Breakout Sessions

12:00 - 1:20pm

Networking Lunch

1:20 - 3:40pm

Breakout Sessions

3:40 - 4:30pm

Keynote Session

5:00 - 7:00pm

Private Award Winners
Celebration and Dinner

Day Three

7:30 - 8:30am

Networking Breakfast

8:30 - 9:45am

Keynote Session

9:45 - 11:00am

Breakout Sessions

11:00am - 12:00pm

Closing Keynote

View Full Agenda


Sheraton Grand

301 E North Water Street
Chicago, IL 60611
Phone: (312) 464-1000

Book Now

Room Rate: $229 + tax / night
when reservations are made before July 17, 2017 or until the room block has been filled. Room rates increase after the cut-off date. Book now to secure your spot in the Studer Group block.

Make it a long weekend. There's a lot to do in Chicago! View Map

Conference Location: Sheraton Grand

"I thoroughly enjoyed this conference and would attend another in a split second."


Each presenting organization was chosen for demonstrated excellence in at least one area across the continuum of care. Presentations will be led by senior leaders, managers, and frontline staff who are in the trenches every day working to make a positive difference in the lives of their patients.

  • Improving Staff Engagement with Dedicated Rounding

    Adventist HealthCare Rehabilitation
    Rockville, MD

  • Personalized Patient Care

    Altru Health System
    Grand Forks, ND

  • Alignment in Large Regional Health Systems

    Baptist Memorial Hospital
    Memphis, TN

  • Leadership and Accountability

    Castle Medical Center
    Kailua, HI

  • Employee and Physician Engagement

    Cooper University Hospital
    Camden, NJ

  • Driving Results Through Validation

    Springfield, MO

  • A Journey to Excellence

    Fairview Northland Medical Center, Fairview Health Services
    Princeton, MN

  • ED Triage and Patient Arrival

    Glendale Adventist Medical Center
    Glendale, CA

  • ED Process Improvement with Interdepartmental Commitment

    Hawkesbury and District General Hospital
    Hawkesbury, Ontario, Canada

  • Outpatient Lab Moving Results with a New Commitment to the Must Haves

    Intermountain Healthcare: Dixie Regional Medical Center
    St. George, UT

  • Coaching Leads to Next Level Success

    Jamestown Regional Medical Center
    Jamestown, ND

  • Revenue Cycle

    John D. Archbold Memorial Hospital
    Thomasville, GA

  • Standards of Behavior

    Mitchell County Hospital Health Services
    Beloit, KS

  • Changing Culture from the Inside Out

    St. Helena Clearlake Adventist Hospital
    Clearlake, CA

  • HCAHPS and the Role of the CXO

    St. Helena Clearlake Adventist Hospital
    Clearlake, CA

  • Evidence-Based LeadershipSM and Magnet

    University of Washington Medical Center
    Seattle, WA

  • How Evidence-Based LeadershipSM Supports a Baldrige Journey

    Methodist Healthcare
    San Antonio, TX

  • Peri-Operative Patient Experience

    North American Partners in Anesthesia
    Melville, NY

  • Reducing Readmissions

    Sacred Heart Health System (Ascension Gulf Ministry)
    Pensacola, FL

  • Move HCAHPS Overall

    Terrebonne General Medical Center
    Houma, LA

  • EBL Beyond the Walls of Healthcare

    The Joint Commission
    Oak Brook, IL

  • Excellence in the Emergency Department

    Aurora St. Luke's
    Milwaukee, WI

  • ED Arrival to Physician Initial Assessment

    Hôpital Montfort Emergency Department
    Ottawa, Ontario, Canada

  • Physician Communication

    MultiCare Health System
    Tacoma, WA

  • Cultural Transformation and Execution of Dyad Leadership

    CHRISTUS St. Frances Cabrini Hospital
    Alexandria, LA

  • Innovating the Process of Community Hospital Affiliation

    North Country Healthcare

  • MustHaves to Sustain Long Term Results

    Door County Medical Center
    Sturgeon Bay, WI

  • Dyad Leadership: A Critical Element of a High Performing Medical Group

    Gulf Coast Medical Group
    Pensacola, FL

  • Gaining and Retaining High Performers

    St David's Georgetown Hospital
    Georgetown, TX

  • High Reliability Organizations

    Madigan Army Medical Center
    Tacoma, WA

"All the inspiration and leadership tools one needs to refuel for another year of improvement."

Celebrating 15 years What's RIGHT In Health Care

Annual Best Practices Conference