What's Right In Health Care®

Chicago /  August 1 - 3, 2017

Register Now

Are you tired of hearing about all the things that are wrong with health care today?

At What’s Right in Health Care®, you’ll get inspired and reconnect to your passion for providing exceptional patient care. This conference is different because all the sessions (with the exception of keynotes) are presented by high performing leaders of healthcare organizations around the country. In breakout sessions, senior leaders, managers, and frontline staff will share best practices for achieving the results we all want and making a positive difference in the lives of patients. Each organization that presents at the conference was chosen for demonstrated excellence in at least one area across the continuum of care.

Join us for the 15th annual event to find out how to take your unit, department, or entire organization to the next level with real-world strategies and advice from healthcare leaders who have achieved breakthrough results. Attendees can earn up to 12.25 CE credits, and the first 500 people to register will also get a complimentary copy of keynote speaker Isaac Lidsky's New York Times bestselling book, "Eyes Wide Open".

Don't miss your chance to connect with hundreds of other healthcare professionals and hear What's Right in Health Care®!

Why join us at What's Right in Health Care®?

  • Benchmark against other high-performing organizations
  • Hear success stories and learn best practices from clinical and administrative leaders
  • Get practical, proven tactics for improved results in more than 45 breakout sessions
  • Build your professional network by interacting with more than 1,000 healthcare leaders
  • Be inspired by power-house keynote speakers
  • Recharge your batteries and reconnect to your passion for healthcare
  • Discover innovative ways to create buy-in and integrate new ideas and principles into your organization

Who should attend?

  • CEOs and Senior Executives
  • Nurses and Nurse Leaders
  • Physicians and Physician Leaders
  • Managers and Directors
  • ED Staff and Leaders
  • Patient Experience Leaders
  • New Leaders

Because sessions are scheduled concurrently throughout the conference, we recommend that you bring a team of five so someone from your group can attend every session and cascade the information to the larger team. This ensures you maximize the conference offerings and leave with a toolbox full of practical tactics you can implement immediately.

View the interactive infographic

Justify Your Trip

Need approval from your boss to attend? This template letter can help justify your trip and explain why it is important that you attend. It outlines learning objectives, session details, and cost estimates. Feel free to customize to make it your own. Then just copy and paste the text into an email, and send it to your supervisor.

Download the Letter


CE Credits


The conference will be held at:

Sheraton Grand
301 E North Water Street
Chicago, IL 60611
Phone: (312) 464-1000

Book Your Room

Room rate: $229 + tax / night when reservations are made before July 17, 2017 or until the room block has been filled. Room rates increase after cut-off date. For reservations within the Studer Group block at Sheraton Grand Chicago, please click the button below.



Local Airport is O'Hare International Airport (ORD) or Midway Airport (MDW)

For transportation options and information, please click here.

Day One: TUESDAY, August 1, 2017

7:30 am - 9:00 am
Buffet Breakfast
7:45 am - 9:00 am
Registration Open
7:45 am - 8:30 am
EARLY BIRD SESSION: Evidence-Based LeadershipSM 101
Craig Deao, MHA
9:00 am - 9:30 am
Conference Kick-off and Industry Update
9:30 am - 10:15 am
Opening Keynote: The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare
Craig Deao, MHA, Studer Group Senior Leader and Speaker
10:15 am - 10:30 am
Networking Break
10:30 am - 11:15 am
Anesthesia: A Critical Element of the Patient Experience
North American Partners in Anesthesia (Melville, NY)
An Etch-A-Sketch Moment: Taking Patient Flow From Impossible to Possible
Aurora St. Luke’s (Milwaukee, WI)
Bridging the Gap: Improving Transitions of Care
Advocate Sherman Hospital (Elgin, IL)
RURAL HEALTHCARE TRACK: Positioning Yourself For A Successful Affiliation: The Littleton Regional Healthcare Story
North Country Healthcare
SENIOR EXECUTIVE TRACK: Changing the Oil and Planting Oak Trees: An HRO Travelogue
Madigan Army Medical Center (Tacoma, WA)
11:30 am - 12:15 pm
Row Row Row Your Boat: Charting the Course to Exceptional Results Using Straight A Leadership
Methodist Healthcare (San Antonio, TX)
Making a First Impression that Lasts: Improving ED Front-End Process (Triage and Patient Arrival)
Glendale Adventist Medical Center (Glendale, CA)
Evidence Based Leadership Skills to Improve Employee Engagement: The Secret Sauce
Adventist HealthCare Rehabilitation (Rockville, MD)
RURAL HEALTHCARE TRACK: Achieving and Sustaining a Winning Culture
Fairview Northland Medical Center, Fairview Health Services (Princeton, MN)
SENIOR EXECUTIVE TRACK: Strategy: Why It's Essential in Health Care
J Pegues, Huron Managing Director
12:30 pm - 1:35 pm
Networking Lunch
1:35 pm - 2:20 pm
The Magnet Journey and Studer Group's Evidence Based Leadership: Are They The Same Path?
University of Washington Medical Center (Seattle, WA)
Improving Emergency Department Quality and Care
Hawkesbury and District General Hospital (Hawkesbury, Ontario, Canada)
A Heart Beat in Health Care: Compassion
Altru Health System (Grand Forks, ND)
RURAL HEALTHCARE TRACK: Value. Coaching. Excellence.
Jamestown Regional Medical Center (Jamestown, ND)
SENIOR EXECUTIVE TRACK: Physician Communication: Lessons from the Creation of a Coaching Network
MultiCare Health System (Tacoma, WA)
Dr. Scott Taylor, Medical Director for Service Excellence
2:20 pm - 2:35 pm
Networking Break
2:35 pm - 3:00 pm
Conference Highlights and Connecting the Dots
Colleen McCrory, MBA, FACHE, Studer Group Coach and Speaker
3:00 pm - 4:00 pm
KEYNOTE: 10 Minutes That Count
Quality versus Service - Liz Jazwiec, RN
Service Recovery: The Power of a 2nd Chance - Bob Murphy, RN
The High Reliability Journey- Dave Marshall
The Power of Positivity - Kandi Wiens, MBA, EdD
Transitions of Care - Faye Sullivan, RN
4:00 pm - 5:00 pm
Networking Reception
Featuring our Studer Spotlights: Healthcare Success Posters

Day Two: WEDNESDAY, August 2, 2017

7:00 am - 7:30 am
ZUMBA with Jackie Gaines
Chicago Ballroom X
8:00 am - 9:00 am
Networking Breakfast
9:00 am - 9:15 am
General Session Welcome Day Two Kick-off
9:15 am - 10:00 am
A CEOs Perspective: Creating An Action - Oriented, Aligned and Mission Focused Organization
Jaime Wesolowski, President and Chief Executive Officer, Methodist Healthcare, HCA
10:00 am - 10:15 am
Networking Break
10:15am - 11:00 am
The Benefit of Positive Change - Improved Patient Satisfaction and Financial Stability
Three Rivers Health (Three Rivers, MI)
Improving Timely Action and Cost Per Case in the Emergency Department
Hôpital Montfort Emergency Department (Ottawa, Ontario, Canada)
Dyad Leadership: A Critical Element of a High Performing Medical Group
Gulf Coast Medical Center (Pensacola, FL)
RURAL HEALTHCARE TRACK: Turning the Tables on High Turnover: Empowering Peer Interviewers to be the Guardians of Your Culture and using RCAs to Improve Retention
St David's Georgetown Medical Center (Georgetown, TX)
SENIOR EXECUTIVE TRACK: Moving Beyond Metrics: How Vision and Accountability Can Transform Culture and HCAHPS
Adventist Health Clearlake
David Santos, CEO
11:15am - 12:00 pm
Cultural Transformation and Execution of Dyad Leadership
CHRISTUS St. Frances Cabrini Hospital (Alexandria, LA)
Getting Engaged: The First Step to Living Happily Ever After at Work
Cooper University Hospital (Camden, NJ)
Baptist Leadership & Management System: Aligning 1200 Leaders at 21 Hospitals in 3 States
Baptist Memorial Hospital (Memphis, TN)
RURAL HEALTHCARE TRACK: The Patient Experience Role: Do You Have the Alignment and Bandwith in Place to Drive the Culture Change You Need?
Adventist Health Clearlake
SENIOR EXECUTIVE TRACK: Using Evidence Based Leadership to Drive Cultural Transformation at The Joint Commission
The Joint Commission (Oak Brook, IL)
12:00 pm - 1:20 pm
Networking Lunch
1:20 pm - 2:05 pm
Outpatient Lab Moving Results with a New Commitment to the Must Haves®
Intermountain Healthcare: Dixie Regional Medical Center (St. George, UT)
Hardwiring Excellence in Revenue Cycle
John D. Achbold Memorial Hospital (Thomasville, GA)
Good, Better... Next is Best: Improving and Sustaining Patient Satisfaction Through Structure and Accountability
McLaren Health System (Lansing, MI)
RURAL HEALTHCARE TRACK: Engagement When It's Needed The Most
Door County Medical Center (Sturgeon Bay, WI)
SENIOR EXECUTIVE TRACK: Physician Engagement: Our Voyage to the 99th Percentile
Castle Medical Center (Kailua, HI)
Kathy Raethel, CEO
2:05pm - 2:20 pm
Networking Break
2:20 pm - 3:05 pm
Population Health: How to Reduce Readmissions and Improve Outcomes by Activating Patients and Care Teams
Sacred Heart Health System (Ascension Gulf Ministry) (Pensacola, FL)
Driving Results through Validation
CoxHealth (Springfield, MO)
Moving the Mark to be Best in the Bayou: Success in HCAHPS and Employee Engagement
Terrebonne General Medical Center (Houma, LA)
RURAL HEALTHCARE TRACK: Implementing Standards of Behavior in a Critical Access Hospital and hardwiring into the evaluation process
Mitchell County Hospital Health Services (Beloit, KS)
SENIOR EXECUTIVE TRACK: Panel Discussion: 2017 Excellence In Patient Care Award Winners
3:05 pm - 3:30 pm
Networking Break
Spotlight Poster Viewing
3:30 pm - 4:30 pm
KEYNOTE: The Heart of Engagement
Rich Bluni, RN

Day Three: THURSDAY, August 3, 2017

7:00 am - 7:30 am
ZUMBA with Jackie Gaines
7:30 am - 8:30 am
Networking Breakfast
8:30 am - 8:45 am
General Session: Connect the Dots and Closing Remarks
8:45 am - 9:45 am
KEYNOTE: Leadership Competencies for 21st Century Healthcare
Presented by Craig Deao, MHA, Studer Group senior leader and speaker, Mark Graban, an internationally recognized author, speaker, consultant and entrepreneur, and Prashant Srivastava, Principal, Innosight
9:45 am - 10:00 am
Networking Break
10:00 am - 10:45 am
How to Prepare Now for OAS CAHPS
Erin Shipley, RN, MSN
Sustaining Excellence and Keeping the Flywheel Spinning
Mitch Hagins
Improving Transitions of Care
Diana Topjian, RN, MSN, D.M., C-ENP and Rachael Johnson
Leading a Culture Through High Reliability Change
Vikki Choate, MSN, RN, NEA-BC, CCM, CPHQ and Tony Gorski
Leading The Charge: How Does a CXO Lead for Alignment
Debbie Landers, MBA and Colleen McCrory, MBA, FACHE
10:45 am - 11:00 am
Networking Break
11:00 am - 12:00 pm
Closing KEYNOTE: Eyes Wide Open: Choose How You Live and Lead In Every Moment
Isaac Lidsky, a dynamic young speaker, author and executive consultant with a mile-long resume and inspiring, insightful lessons on overcoming personal and professional challenges.


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