What's Right In Health Care®

Chicago /  August 1 - 3, 2017

Register Now

Price: Non Studer Group Partner $1495 For Studer Group partners with special pricing, your cost per attendee will display once you begin registration.

Tracks: Senior Executive, Rural Healthcare

Join us as we celebrate our 15th year hosting our leading practices conference, What’s Right in Health Care! This one-of-a-kind conference is a chance for 1,500+ healthcare professionals to learn, network, and celebrate together. Learn from top-performing organizations as they share exactly how they are achieving results in healthcare’s toughest areas.

Tactics come to life as healthcare organizations just like yours take the stage to present their successes, and show you how to achieve the same results. New this year, the Huron and Studer Group trusted advisors that work side-by-side with these organizations daily will share their perspective and coaching tips that can impact your organization. With 40+ sessions to learn from and endless networking opportunities, this is one-of-a-kind conference you don’t want to miss!

What’s Right in Health Care provides the perfect opportunity for you to benchmark other highly reliable organizations and learn how to fully align and integrate staff in organizational efforts to create a culture of high performance.

Attendees Will:

  • Learn how to execute the strategies and evidence-based tools that are proven to hardwire profitability in your organization
  • Gain knowledge from high-impact keynote presentations that provide state-of-the-industry insights
  • Discover best practices from to leaders at top-performing organizations and hear exactly what they have done to achieve and sustain results
  • Get innovative solutions from industry experts on the latest topics and concerns faced by healthcare organizations, including CAHPS, physician integration, readmissions, patient safety, and quality and more
  • Network and celebrate with other passionate healthcare professionals across the United States and beyond

View the interactive infographic

Need approval from your boss to attend? Download this customizable letter to help justify your trip.


Studer Conference Keynote Speaker Rich Bluni, RN

Rich Bluni, RN

Senior Leader, Author and Speaker, Studer Group

Studer Conference Keynote Speaker Craig Deao, MHA

Craig Deao, MHA

Senior Leader, Author and Speaker, Studer Group

Studer Conference Keynote Speaker Jaime Wesolowski

Jaime Wesolowski

President and Chief Executive Officer, Methodist Healthcare System

Studer Conference Keynote Speaker Isaac Lidsky

Isaac Lidsky

Speaker, New York Times Best Selling Author, and Entrepreneur


View Agenda
Download Printable Agenda


CE Credits

Attendees can earn up to 12.25 credits.

Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.


The conference will be held at:

Sheraton Grand
301 E North Water Street
Chicago, IL 60611
Phone: (312) 464-1000

Book Your Room

Room rate: $229 + tax / night when reservations are made before July 17, 2017 or until the room block has been filled. Room rates increase after cut-off date. For reservations within the Studer Group block at Sheraton Grand Chicago, please click the button below.



Local Airport is O'Hare International Airport (ORD) or Midway Airport (MDW)

For transportation options and information, please click here.

Day One: TUESDAY, August 1, 2017

7:45 am - 9:00 am
Registration Open
7:45 am - 8:30 am
EARLY BIRD SESSION: Evidence-Based LeadershipSM 101
Craig Deao, MHA
9:00 am - 9:30 am
Welcome and Opening Remarks
Colleen McCrory, MBA, FACHE, Studer Group Coach and Speaker
9:30 am - 10:15 am
Opening Keynote: The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare
Craig Deao, MHA, Studer Group Senior Leader and Speaker
10:15 am - 10:30 am
Networking Break
10:30 am - 11:15 am
Peri-Operative Patient Experience
North American Partners in Anesthesia (Melville, NY)
Excellence in the Emergency Department
Aurora St. Luke’s (Milwaukee, WI)
Achieving and Sustaining Results Across a System
Roper St. Francis (Charleston, SC)
RURAL HEALTHCARE TRACK: Innovating the Process of Community Hospital Affiliation
North Country Healthcare
SENIOR EXECUTIVE TRACK: High Reliability Organizations
Madigan Army Medical Center (Tacoma, WA)
11:30 am - 12:15 pm
Care Access
UNC Chapel Hill (Chapel Hill, NC)
ED Triage and Patient Arrival
Glendale Adventist Medical Center (Glendale, CA)
Improving Staff Engagement with Dedicated Rounding
Adventist Healthcare Physical Health and Rehabilitation (Rockville, MD)
RURAL HEALTHCARE TRACK: A Journey to Excellence
Fairview Northland Medical Center, Fairview Health Services (Princeton, MN)
SENIOR EXECUTIVE TRACK: Surviving a System Merger
12:30 pm - 1:35 pm
Networking Lunch
1:35 pm - 2:20 pm
Evidence-Based Leadership℠ and Magnet
University of Washington Medical Center (Seattle, WA)
ED Process Improvement with Interdepartmental Commitment
Hawkesbury and District General Hospital (Hawkesbury, Ontario, Canada)
Personalized Patient Care
Altru Health System (Grand Forks, ND)
RURAL HEALTHCARE TRACK: Coaching Leads to Next Level Success
Jamestown Regional Medical Center (Jamestown, ND)
SENIOR EXECUTIVE TRACK: Physician Communication
MultiCare Health System (Tacoma, WA)
2:20 pm - 2:35 pm
Networking Break
2:35 pm - 3:00 pm
Conference Highlights and Connecting the Dots
Colleen McCrory, MBA, FACHE, Studer Group Coach and Speaker
3:00 pm - 4:00 pm
KEYNOTE: 10 Minutes That Count
“The Future of Healthcare” Edition
4:00 pm - 5:00 pm
Networking Reception
Featuring Studer Spotlights Healthcare Success Posters

Day Two: WEDNESDAY, August 2, 2017

7:00 am - 7:30 am
ZUMBA with Jackie Gaines
Chicago Ballroom X
8:00 am - 9:00 am
Networking Breakfast
9:00 am - 9:15 am
Welcome and Opening Remarks
Colleen McCrory, MBA, FACHE, Studer Group Coach and Speaker
9:15 am - 10:00 am
KEYNOTE: "A CEO's Perspective"
Jaime Wesolowski, President and Chief Executive Officer, Methodist Healthcare
10:00 am - 10:15 am
Networking Break
10:15am - 11:00 am
Patient Experience and Financial Stability
Three Rivers Health (Three Rivers, MI)
ED Arrival to Physician Initial Assessment
Hôpital Montfort Emergency Department (Ottawa, Ontario, Canada)
How Evidence-Based Leadership℠ Supports a Baldridge Journey
Methodist Healthcare (San Antonion, TX)
RURAL HEALTHCARE TRACK: Gaining and Retaining High Performers
St. David’s Georgetown Medical Center (Georgetown, TX)
SENIOR EXECUTIVE TRACK: Changing Culture from the Inside Out
St. Helena Clearlake Adventist Hospital (Clearlake, CA)
11:15am - 12:00 pm
Cultural Transformation and Execution of Dyad Leadership
CHRISTUS St. Francis Cabrini Hospital (Alexandria, LA)
Employee and Physician Engagement
Cooper University Hospital (Camden, NJ)
Alignment in Large Regional Health Systems
Baptist Memorial Hospital (Memphis, TN)
St. Helena Clearlake Adventist Hospital (Clearlake, CA)
SENIOR EXECUTIVE TRACK: EBL Beyond the Walls of Healthcare
The Joint Commission (Oak Brook, IL)
12:00 pm - 1:20 pm
Networking Lunch
1:20 pm - 2:05 pm
Outpatient Lab Moving Results with a New Commitment to the Must Haves®
Intermountain Healthcare: Dixie Regional Medical Center (St. George, UT)
Revenue Cycle
John D. Achbold Memorial Hospital (Thomasville, GA)
Patient Experience
McLaren Health System (Lansing, MI)
RURAL HEALTHCARE TRACK: Must-Haves to Sustain Long-Term Results
Door County Medical Center (Sturgeon Bay, WI)
SENIOR EXECUTIVE TRACK: Leadership and Accountability
Castle Medical Center (Kailua, HI)
2:05pm - 2:20 am
Networking Break
2:20 pm - 3:05 pm
Reducing Readmissions
Sacred Heart Health System (Pensacola, FL)
Driving Results through Validation
CoxHealth (Springfield, MO)
Move HCAHPS Overall
Terrebonne General Medical Center (Houma, LA)
RURAL HEALTHCARE TRACK: Standards of Behavior
Mitchell County Hospital Health Services (Beloit, KS)
SENIOR EXECUTIVE TRACK: 2017 Excellence in Patient Care Award Winners
Panel Discussion
3:05 pm - 3:30 pm
Networking Break
Spotlight Poster Viewing
3:30 pm - 3:40 pm
Message from Huron President and CEO
Jim Roth
3:40 pm - 4:30 pm
KEYNOTE: The Heart of Engagement
Rich Bluni, RN

Day Three: THURSDAY, August 3, 2017

7:00 am - 7:30 am
ZUMBA with Jackie Gaines
7:30 am - 8:30 am
Networking Breakfast
8:30 am - 8:45 am
Welcome and Opening Remarks
Colleen McCrory, MBA, FACHE, Studer Group Coach and Speaker
8:45 am - 9:45 am
9:45 am - 10:00 am
Networking Break
10:00 am - 10:45 am
Rounding for Outcomes
Alignment and Accountability
Saving Lives with Care Transition Calls
10:45 am - 11:00 am
Networking Break
11:00 am - 12:00 pm
Closing KEYNOTE: Eyes Wide Open: Choose How You Live and Lead In Every Moment
Isaac Lidsky, a dynamic young speaker, author and executive consultant with a mile-long resume and inspiring, insightful lessons on overcoming personal and professional challenges.