The Engagement Conference

Boston /  September 11 - 13, 2017

Register Now

Tracks: Physician Engagement, Patient Engagement, Employee and Leader Engagement

In an era of unprecedented change in the healthcare industry, healthcare leaders must find innovative ways to keep pace. Our suggestion? Focus on the engagement of your team. Research shows that an engaged workforce can dramatically improve clinical outcomes, increase patient volume and market share, and reduce turnover and burnout. At The Engagement Conference, attendees will get innovative strategies for engaging all stakeholders.

The agenda includes sessions across three specialized curriculum tracks -- patient engagement, physician engagement, and employee and leader engagement - and attendees can customize their experience by attending sessions in any of the three. Attendees can earn up to 14.5 CE credits and will receive a complimentary copy of "The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees will Transform Healthcare" by Craig Deao, an engagement expert and conference keynote speaker.

 

Why join us at The Engagement Conference?

  • Be inspired by our powerhouse keynote speakers
  • Build your professional network by interacting with more than 1,000 healthcare leaders
  • Get practical strategies to design a dynamic engagement strategy for your organization
  • Get up-to-the-minute insights from healthcare industry leaders
  • Learn from experienced and engaging healthcare speakers

Who should attend?

  • CEOs and Senior Executives
  • Nurses and Nurse Leaders
  • Physicians and Physician Leaders
  • Managers and Directors
  • ED Staff and Leaders
  • Patient Experience Leaders
  • New Leaders

At The Engagement Conference, you will reconnect to your passion for healthcare and get practical strategies for engaging leaders, employees, physicians, patients and families to improve clinical outcomes. Because sessions are scheduled concurrently throughout the conference, we recommend that you bring a team of at least three so someone from your group can attend every session and cascade the information to the larger team. This ensures you maximize the conference offerings and leave with a toolbox of practical tactics you can implement immediately.

EXECUTIVE SUMMARY

What is The Engagement Conference all about? For more about what you can expect, take a look at the executive summary from the last event held in Dallas earlier this year. Inside this comprehensive report, you will find information about Studer Group®'s engagement model, our expert speakers, video from some of the sessions, and research that supports the need for a dynamic engagement strategy in healthcare today.

Read Executive Summary

Justify Your Trip

Need approval from your boss to attend? This template letter can help justify your trip and explain why it is important that you attend. It outlines learning objectives, session details, and cost estimates. Feel free to customize to make it your own. Then just copy and paste the text into an email, and send it to your supervisor.

Download the Letter

Keynotes

Studer Conference Keynote Speaker Rich Bluni, RN

Rich Bluni, RN

Senior Leader, Author and Speaker, Studer Group

Studer Conference Keynote Speaker Craig Deao, MHA

Craig Deao, MHA

Senior Leader, Author and Speaker, Studer Group

Studer Conference Keynote Speaker Kris Ann Piazza

Kris Ann Piazza

Coach, Studer Group

Studer Conference Keynote Speaker Erica Javellana

Erica Javellana

Zappos Speaker of the House

Studer Conference Keynote Speaker Mark C. Clement

Mark C. Clement

President of TriHealth

CE Credits

Attendees can earn up to 14.5 credits.

Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.

Travel

The conference will be held at:

The Westin Copley Place
10 Huntington Avenue
Boston, MA 02116
Phone: (617) 262-9600

Book Your Room

Room rate: $319 + tax / night when reservations are made before August 25, 2017 or until the room block has been filled. Room rates increase after cut-off date. For reservations within the Studer Group block at The Westin Copley Place please click the button below.

 

Airport

Local Airport is Boston Logan International Airport (BOS)

For transportation options and information, please click here.

Day One: MONDAY, SEPTEMBER 11, 2017

10:30 am - 1:00 pm
Registration and Name Badge Pick-Up
11:00 am - 12:00 pm
Pre-Conference Session: Evidence-Based LeadershipSM 101
Craig Deao, MHA, Studer Group Senior Leader and Speaker
*Lunch not included, please join back at 1PM for the official conference kick-off*
1:00 pm - 1:15 pm
General Session: Welcome and Opening Remarks
Craig Deao, MHA, Studer Group Senior Leader and Speaker
1:15 pm - 2:10 pm
KEYNOTE: The E-Factor:  How Engaged Patients, Clinicians, Leaders, and Employees will Transform Healthcare
Craig Deao, MHA, Studer Group Senior Leader and Speaker
2:10 pm - 2:30 pm
20 Minute Networking Break
2:30 pm - 3:15 pm
Concurrent Sessions

Patient Engagement Track

Lessons Learned About Consumerism From Other Industries
Craig Deao, MHA, Studer Group Senior Leader and Speaker

Physician Engagement Track

Running on Empty? A Prescription for Healing Physician Burnout
Jeff Morris MD, MBA, FACS, Studer Group Physician Coach and Speaker

Employee and Leader Engagement Track

The Power of Positivity: How to Drive Happiness, Engagement, and Greater Performance at Work
Kandi Wiens, Huron Senior Director
& Jess Jones, CHFP, Huron Managing Director
3:30 pm - 4:15 pm
Concurrent Sessions

Patient Engagement Track

How to Improve Care Delivery through Patient Engagement
Ted James, MD, MHCM, FACS, Surgical Oncologist / Medical Director and Physician Speaker

Physician Engagement Track

Leading Medical Group Transformation
Matthew Bates, MPH, Huron Managing Director

Employee and Leader Engagement Track

Engaging Employees in Patient Safety Practices
Vikki Choate, MSN, RN, NEA-BC, CCM, CPHQ , Studer Group Coach
4:15 pm - 4:30 pm
15 Minute Networking Break
4:30 pm - 5:00 pm
KEYNOTE: A Patient's Perspective: Healing Patient Engagement
Kris Ann Piazza, Studer Group Coach

Day Two: TUESDAY, September 12, 2017

7:00 am - 8:00 am
Networking Breakfast
8:00 am - 8:10 am
General Session: Welcome and Kick Start Day Two
Craig Deao, MHA, Studer Group Senior Leader and Speaker
8:10 am - 9:00 am
KEYNOTE: Engagement Starts at the Top with Leadership
Linda Deering Dean, RN, President of Advocate Sherman Health
9:15 am - 10:00 am
Concurrent Sessions

Patient Engagement Track

Making the HCAHPS Pain Domain Less Painful
Lisa Reich, RN, Studer Group Coach

Physician Engagement Track

Partner Perspective: Compassionomics - How the Clinical and Economic Value of Caring Can Drive Physician Engagement Scores
Cooper Universtiy Health Care
Anthony J. Mazzarelli, MD, JD, MBE
Senior Executive VP and Chief Physician Executive

Employee and Leader Engagement Track

The Surprising Truth About Engaging Millennials
Kandi Wiens, Huron Senior Director
Jess Jones, CHFP, Huron Managing Director
10:15 am - 11:00 am
Concurrent Sessions

Patient Engagement Track

 If You Can Measure It, You Can Manage It: Quantifying Patient Engagement (PAM)
Faye Sullivan, RN, Studer Group Coach
Craig Swanson, Co-founder and President, Insignia Health

Physician Engagement Track

Physician Engagement in Quality and Safety
Dave Marshall, Huron Managing Director

Employee and Leader Engagement Track

Don’t Hire Peter Gibbons: How to Find the Engagement Gene During the Selection Process
Craig Deao, MHA, Studer Group Senior Leader and Speaker
11:15 am - 12:15 pm
KEYNOTE: Culture of Service
Erica Javellana, Zappos Speaker of the House
12:15 pm - 1:30 pm
Networking Lunch
1:30 pm - 2:15 pm
Concurrent Sessions

Patient Engagement Track

Partner Perspective: Advocate Sherman Hospital Bridging the Gap: Improving Transitions of Care
Cheri Goll, MSN, RN, NE-BC, Chief Nurse Executive/VP Nursing
Joan Kanute, MS, RD, CNSC, CPXP Executive Director Service Excellence

Physician Engagement Track

Creating A Culture of Physician Partnership
Jeff Morris MD, MBA, FACS, Studer Group Physician Coach and Speaker

Employee and Leader Engagement Track

Partner Perspective: Transforming Employee Engagement
McLaren Health Care
Bart Buxton, President
2:30 pm - 3:15 pm
Concurrent Sessions

Patient Engagement Track

AIDET Plus the Promise℠ What You Say Makes a Difference
Rich Bluni, RN, Studer Group Senior Leader & Speaker

Physician Engagement Track

The Consumer-Centric Physician Organization
Matthew Bates, MPH, Huron Managing Director

Employee and Leader Engagement Track

Making the Marriage Work: Post-Merger Success Factors
Jonathan Saylors, Huron Managing Director
3:30 pm - 3:40 pm
Welcome Message by Jim Roth, Chief Executive Officer, Huron
3:40 pm - 4:45 pm
KEYNOTE: 10 Minutes That Count
How To Transform Healthcare: Motivating Clinical Teams - Ted James, MD, MHCM, FACS, Surgical Oncologist / Medical Director and Physician Speaker
Narrowing the Focus - Lisa Reich, RN
Physician Engagement - Bart Buxton, CEO of McLaren Health Oakland
Authentic Engagement with Heart-Centered Leaderships - Tom Dahlborg
Improving Care Transitions: A Tale of Two Journeys - Faye Sullivan, RN

Day Three: WEDNESDAY, September 13, 2017

7:00 am - 8:00 am
Networking Breakfast
8:00 am - 8:10 am
General Session: Connect the Dots and Kick Start Day 3
Craig Deao, MHA, Studer Group Senior Leader and Speaker
8:10 am - 9:00 am
Building a World-Class Healthcare System on a Foundation of Culture and People
Mark Clement, President of TriHealth
9:15 am - 10:00 am
Concurrent Sessions

Patient Engagement Track

Bedside Shift Report and Communication Boards: Including the Patient as a Member of the Care Team
Erin Shipley, RN, MSN , Studer Group Coach

Physician Engagement Track

Valuing Physicians in Value Driven Care World
Jeff Gruen, M.D., M.B.A.
Huron Chief Clinical Innovation Officer and Managing Director

Employee and Leader Engagement Track

Leader Rounding on Employees: The #1 Tactic to Improve Employee Engagement
Rich Bluni, RN, Studer Group Senior Leader & Speaker
10:15 am - 11:00 am
Concurrent Sessions

Patient Engagement Track

Hourly Rounding®: Engaging Patients While Reducing Harm
Faye Sullivan, RN, Studer Group Coach

Physician Engagement Track

4 Highly Effective Tactics to Advance Practice Efficiency: Scribe, APPS, EHRs and Access
Matthew Bates, MPH, Huron Managing Director

Employee and Leader Engagement Track

highmiddlelow® Performance Conversations
Tad Hunt, MS, Studer Group Coach
11:15 am - 12:00 pm
Concurrent Sessions

Patient Engagement Track

Engaging Patients As Financial Partners
Sondra Cari, Huron Managing Director
Ryan McPherson, Huron Managing Director 

Physician Engagement Track

Doctors: Let's Listen to our Patients!
Joshua M. Kosowsky, MD, FACEP, Director for Patient Experience and Provider Engagement at Brigham & Women’s Hospital and Medical Director for Studer Group

Employee and Leader Engagement Track

Engaging the Nursing Workforce
Lisa Reich, RN, Studer Group Coach
12:00 pm - 12:30 pm
Box Lunches - Grab & Go To Next Session
12:30 pm - 1:15 pm
Concurrent Sessions

Patient Engagement Track

Care Transition Calls: A Strategy for Patient Engagement and Outcomes
Rachael Johnson, Studer Group Coach Specialist
Erin Shipley, RN, MSN , Studer Group Coach

Physician Engagement Track

Physician Compensation in Transition from Volume to Value
Michael Coppola, FACHE, Studer Group Partner Development

Employee & Leader Engagement Track

Nobody Fights Their Own Ideas - Innovation as a Source of Engagement
Craig Deao, MHA, Studer Group Senior Leader and Speaker
1:30 pm - 2:30 pm
KEYNOTE: The Heart of Engagement
Rich Bluni, RN, Studer Group Senior Leader and Speaker

Virtual

View Agenda
Download Printable Agenda

Join us virtually to access keynote presentations and the sessions in the employee and leader engagement track streamed live from The Engagement Conference in Boston. Get all of the learning without the travel costs! Group "fill a room" rates are also available. Please contact us at conferences@studergroup.com for more information.

Although you will not be on site with us, this is your conference, too. Our goal is to make your virtual experience as exciting and engaging as a front-row seat at the main stage. Virtual attendees will participate in live Q&A sessions with presenters and interact with our engaging moderators and other virtual attendees via live chat.

This live conference will take place in the Eastern time zone. Please make adjustments according to your local time zone.

Pleaes note: For virtual attendance, registration closes on September 4, 2017.

YOUR VIRTUAL CONFERENCE EXPERIENCE INCLUDES:

  • CE credits
  • All keynote presentations, including 10 Minutes that Count
  • All breakout sessions from the Employee and Leader Engagement curriculum track
  • An engaging moderator who will guide you through the virtual conference experience and "connect the dots" between sessions
  • Live Q&A with presenters directly following their presentations