The job of a hospital CEO can be overwhelming. There are so many areas to oversee, decisions to make and problems to solve. If you aren't careful, you'll spend your whole day responding and reacting instead of laser-focusing on the issues that drive results.
Quint provides a checklist to assist CEOs with monitoring metrics and issues on a yearly, quarterly and daily basis.
Metrics and issues to monitor daily
1. Outpatient no-shows.
2. First case start-times.
3. Patient volume.
4. "Door-to-doc" time in the emergency department.
5. "Decision to admit to departure" time in the ED.
6. Number of patients who leave without being seen in the ED.
7. Agency and overtime costs.
8. Major service issues.
9. Major engagement issues.
Metrics and issues to monitor quarterly
1. Quality metrics.
2. Employee metrics.
3. Physician metrics.
4. Philanthropy.
5. Board communication.
Steps to take annually
1. Hold an intensive leadership assessment.
2. Audit your evaluation system.
3. Evaluate vendor contracts.
Access the full article at http://beckershospitalreview.com/hospital-management-administration/the-hospital-ceo-s-ultimate-dashboard-what-to-check-daily-quarterly-and-yearly.html