What is AIDET®?
The acronym AIDET® stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You.
As someone who works in healthcare, you constantly care for people who are feeling vulnerable, nervous, and even confused. AIDET is a communication framework for healthcare professionals to communicate with patients and each other in a way that decreases patient anxiety, increases patient compliance, and improves clinical outcomes.
AIDET® Works in All Departments and Disciplines
Created by Studer Group as a foundational tactic for effective patient communication, AIDET is used by nurses, physicians, technicians, EVS, food service, administrators, and all staff involved in patient and family encounters at the bedside and across the continuum of care.
While keywords are important in AIDET, it is not a script. It's a simple, consistent way to incorporate fundamental patient communication elements into every patient or customer interaction. Below is an example of how to frame communication using this powerful tool:
How does using AIDET® benefit me, my patients, and my organization?
Using a consistent conversation framework helps physicians and staff anticipate the needs of patients and their families so that they can meet and exceed the level of care patients expect.
After more than 15 years in practice at hospitals, health systems, and medical practices, AIDET has proven to:
- Improve patient and customer perception of care or service
- Decrease anxiety (for staff and patients) and increase compliance resulting in better clinical outcomes
- Build patient and customer loyalty
- Ensure service providers deliver consistent measures of empathy, concern, and appreciation