Published Articles
Do Your Nurses Speak Finance?
Author: Quint StuderPublication Name: Healthcare Financial Management Association
Published Date: 06/01/2010
Three healthcare organizations show how they forged a common understanding between clinical and financial leaders for measurable performance improvement.
Quint Studer: Using HCAHPS to Drive Patient Satisfaction
Author: Lindsey DunnPublication Name: Becker's Hospital Review
Published Date: 03/30/2010
HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, is a standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given hospital. Developed by CMS and the Agency for Healthcare Research and Quality in response to the lack of a national standard for collecting and reporting patient satisfaction information, the survey includes 27 standardized questions, 18 of which assess critical aspects of the patient experience, such as communication, responsiveness of staff, pain management and quietness and cleanliness of environment.
EmCare and Studer Group Partner to Improve Emergency Care
Author:Publication Name: BusinessWire.com
Published Date: 01/26/2010
EmCare, Inc., a leading provider of outsourced hospital-based emergency physician services, has partnered with The Studer Group, an international outcomes based healthcare organization which assists hospitals in improving clinical and operational results through a focused strategy of evidence based tactics. "The EmCare/Studer Group collaboration will be part of the solution for existing and new hospital partners. We expect our partnership to have a positive impact on patients throughout the country."
Quint Studer: Four Best Practices for Improving Emergency Department Results
Author: Quint StuderPublication Name: Becker’s Hospital Review
Published Date: 01/25/2010
The emergency department is one of the most critical departments within a hospital because a hospital's overall perception is largely dependent of the success or failure of its ED, says Quint Studer, founder of the Studer Group. As recent media reports have shown, problems in the ED can have a negative impact on the reputation of an entire institution, even if the performance of its other departments are strong.
Turn Your Performance Review System Into One That Works
Author: Quint StuderPublication Name: Quality Digest
Published Date: 01/20/2010
Performance reviews get a bad rap these days. Employees dread them, vacillating between cynical eye rolls and desperate last-minute bids to suck up to the boss before review time. Managers see them as an obligation to plow through before they can mark one more task off their endless to-do lists. But performance reviews themselves aren't the problem - it's the way companies handle the review process that's flawed.
The Top 10 Mistakes in Setting Goals
Author: Bill BielendaPublication Name: HealthLeader's Media
Published Date: 01/15/2010
For years healthcare leaders have been evaluated by means of a "Does Not Meet/Meets/Exceeds" scale. Subjective in nature, this type of assessment does not really indicate what the leader has accomplished. A far more fair method is the use of a clear, objective, and weighted evaluation based on specific goal achievement.
Performance Review 2.0: Eight Ways to Overhaul Your Employee Evaluation System
Author: Quint StuderPublication Name: Cultural Communication and Education
Published Date: 01/09/2010
Performance reviews get a bad rap these days. Employees dread them, vacillating between cynical eye-rolls and desperate last-minute bids to suck up to the boss before review time. Managers see them as an obligation to plow through before they can mark one more task off their endless to-do lists. And lately, prominent business journalists have gotten in on the act, not only questioning the relevance of reviews but suggesting that they’re actively harmful to morale and overall organizational results.
Five Leadership Tactics that will make 2010 a Pivotal Business Year
Author: Quint StuderPublication Name: Reliable Plant Magazine
Published Date: 01/07/2010
No doubt about it, 2009 has definitely been a tough year. You need to turn things around, and that means making some big changes in the very near future. Problem is, you're not sure what they are. A new improvement initiative? A hot new product? A new executive team? Quint Studer has a suggestion: Make 2010 the year you focus on leadership. Not leaders, mind you - leadership.
Want to keep workers engaged? Ask for their ideas
Author:Publication Name: Amednews.com
Published Date: 01/04/2010
When a Kansas hospital faced a fiscal crisis, it turned to its staff for ideas on how to weather it. Enlisting employee ideas on running your practice is a sound idea, experts say, and not just for emergencies. Soliciting input helps keep your practice strong and your employees loyal.
Two-Thirds of Workers Don't Feel Appreciated
Author:Publication Name: Glass Media Digest
Published Date: 01/02/2010
Does your organization encourage a culture of gratitude? Not in an obligatory (and fear-tinged)"In this economy you'd better be grateful just to have a job, buddy" way, but in an "I really appreciate my co-workers and the feeling is mutual" way. Chances are the answer is no. According to a recent Gallup poll, 65% of people say they don't feel appreciated at work. And that feeling quickly leads to pervasive negativity, low morale and (worst of all) decreased productivity.
Innovative Interviewing Techniques - Behavior-based interview questions can be the key to finding the perfect employee
Author: Patrick Pianezza, MHA, NREMT-PPublication Name: EMS Responder
Published Date: 12/31/2009
In an era of the greatest paramedic shortage in history and the largest segment of the population becoming elderly, it's difficult for EMS systems to turn down anyone who has the proper credentials and is willing to work for them.
The Art (and Business) of Managing Up
Author: Quint StuderPublication Name: The American Surveyor
Published Date: 12/09/2009
Accentuate the positive and you'll reap amazing business benefits. Here are some practical, powerful ways to manage up bosses, direct reports, and your entire organization.
Assessing Alignment, Action and Accountability Within Your Hospital
Author: Lindsey DunnPublication Name: Becker's Hospital Review
Published Date: 12/01/2009
According to Quint Studer, founder of the Studer Group, the success of a hospital is dependent on leadership's performance in three core areas - alignment, action and accountability. In order to improve the performance of a hospital, leaders must assess themselves and their facilities in these three areas and then work aggressively to improve any gaps.
Build an Emotional Bank Account with your Employees
Author: Quint StuderPublication Name: ReliablePlant.com
Published Date: 12/01/2009
Leaders, do your employees say communication could be better? Would they like more input into corporate decisions? Do they wish their contributions were more appreciated? If so, consider focusing more attention on what Quint Studer, CEO of Studer Group, calls "building an emotional bank account" with your employees. Not only is it the right thing to do, it's good insurance for the future. Eventually, your employees will feel let down – so you must ensure there's enough emotional capital in the account for that metaphorical rainy day.
Safety Does Not Improve by Chance
Author: Barbara Loeb, MDPublication Name: Advocate Good Samaritan Hospital Medical Staff Blog
Published Date: 11/11/2009
It was 2 am on a fall morning. My husband, Dan, and I were traveling in our new car on the newly repaved Wisconsin Highway 42 toward our trailer in Egg Harbor, Door County. Dan was at the wheel. We were both concentrating to keep each other alert for the last leg of the trip. Sarah, my 15-year-old daughter, was sleeping in the back seat. Out of nowhere, a pair of bright headlights appeared speeding rapidly toward us in our lane.
Quality and Safety is the Patient Experience – a visit from Rich Bluni, RN, from Studer Group
Author: Jeanette Ives EricksonPublication Name: Massachusetts General Hospital Caring Headlines
Published Date: 11/05/2009
Every employee in every role group makes a contribution to the patient experience, no matter how far away from the bedside that employee may be.
Making betteThe Grateful Workplace: Six Ways to Create a Culture of Gratitude in Your Organizationr leaders is investment in success
Author: Liz Jazwiec, Studer Group National Speaker and Author of Eat That CookiePublication Name: AmericanTowns.Com
Published Date: 11/04/2009
Here's a question just in time for Thanksgiving: Does your organization encourage a culture of gratitude? Not in an obligatory (and fear-tinged), "In this economy you'd better be grateful just to have a job, buddy!" way, but in a, "Gee, I really appreciate my coworkers and the feeling is mutual!" way? Chances are the answer is no. According to a recent Gallup poll, 65 percent of people say they don't feel appreciated at work. And that feeling quickly leads to pervasive negativity, low morale, and (worst of all) decreased productivity.
If It Is to Be, It's Up to Me
Author: Rich Bluni, RNPublication Name: EMS Responder
Published Date: 10/22/2009
Healthcare is an incredibly rewarding field. Unfortunately, many of us lose sight of the inspiration that first drew us to our work. Here are some methods that will help you look at your job in a whole new (positive!) way
Words that Save - Ensuring that "never events" never happen
Author: Rich Bluni, RN and Julie O'ShaughnessyPublication Name: MHS Magazine
Published Date: 10/01/2009
When patients come to the hospital they are 13 frequently anxious or focused on the uncertainty of a clinical outcome. One thing a patient doesn't usually worry about is falling out of bed…or learning that a foreign object was left inside his body after surgery…or that he will develop a secondary infection. The Centers for Medicare and Medicaid Services (CMS) has named these medical errors "never events" because they should never occur for patients. Further, as of Oct. 1, 2008, CMS will not reimburse hospitals for 11 conditions that were not present upon admission.
Recession Rx For Business
Author: Quint StuderPublication Name: St. Louis Small Business Monthly
Published Date: 09/25/2009
In good times, running a company is exhilarating. Money is flowing, customers are happy, employees have a spring in their step. In not-so-good times-like now-the very same job can feel like scaling Mt. Everest in a snowstorm while wearing a knapsack filled with bricks and suffering from a bad case of the flu. Yes, the recession has settled in for the long haul and even if recovery is on the horizon (a big "if" according to some experts), the next few years are bound to be rough. You know there's no "magic pill" for business success, but you do wish someone would at least give you, say, a guidebook to healthy habits.
Healthcare Workers Still Face Intimidating and Disruptive Behavior
Author: Cheryl ClarkPublication Name: HealthLeaders Media
Published Date: 09/24/2009
Disruptive, offensive behavior on the part of providers is still such a significant and frequent problem in health settings, it jeopardizes patient safety, and can affect quality of care, despite Joint Commission guidance that took effect Jan. 1 to prevent such breakdowns.
Common Pitfalls of "Lean" Management
Author: Lindsey DunnPublication Name: Becker's Hospital Review
Published Date: 09/17/2009
Craig Deao, the research and development leader for Studer Group, and the former senior director of education and networking at VHA, an alliance of 2,200 healthcare organizations, has a great deal of experience in facilitating the exchange of best practices among healthcare organizations. Lean management is one of these best practices that he has seen hospitals institute, but he warns that if not introduced into organizations in a meaningful manner, the potential benefits it offers will not be realized.
75% of Providers Report Experiencing Disruptive Behavior; 26% Changed Jobs
Author: Susan CarrPublication Name: PSQH.Com
Published Date: 09/01/2009
The results of a joint study by The Studer Group and the Center for Patient and Professional Advocacy (CPPA) at Vanderbilt University confirm that disruptive behavior pervades healthcare organizations and contributes to staff turnover.
Create a Contract to Regulate Workplace Behaviors
Author: Deanna HartleyPublication Name: Talent Management
Published Date: 08/01/2009
Some employees have attendance problems; others are poor team players. Every employee has unique behavioral traits, but when these get in the way of business and negatively impact an organization's bottom line, it's time for talent managers to step in.
Studer Group Named One of Florida’s Best Mid-Sized Companies to Work for
Author:Publication Name: Florida Trend
Published Date: 08/01/2009
Studer Group Named One of Florida’s Best Mid-Sized Companies to Work for
No Greater Calling
Author: Chuck LauerPublication Name: IDN Summit and Expo website
Published Date: 07/28/2009
I recently had the honor of attending a Quint Studer three-day seminar here in Chicago entitled, "What's Right in Healthcare". I had been asked to come to the meeting on the second day for the induction of four deserving "Fire Starters" into the Quint Studer Hall of Fame. That happened to me about three years ago when Quint bestowed that honor on me and I have been proud ever since of being in his Hall of Fame. Now I must admit, however, that I am invited to attend a lot of meetings in all parts of the country but seldom go only because the subject matter is usually about something I have only a passing interest in. But the Studer Group conferences are a little bit different and that's because they usually gear their meetings around the foremost No. 1 priority in healthcare which is taking care of patients.
Good Behavior by Decree? How a Simple Contract Can Motivate Employees
Author:Publication Name: SmartPros Accounting
Published Date: 07/27/2009
Consider the things your employees do that you wish they wouldn't. Allison, for instance, chews gum - loudly - when she's on the phone with customers. Calvin consistently forgets to turn off his cell phone at critical times. (Last week it burst into a rousing chorus of It's a Small World during an important meeting with potential investors from China.) And Joshua's tendency to aggressively share his religious and political views creates a palpable tension in the office, particularly during election season. None of them are bad employees, but they do have bad habits that irritate customers and coworkers alike
The Outside Story
Author: Quint StuderPublication Name: My Midwest inflight magazine
Published Date: 07/01/2009
If you're like most business owners and executives, you are so immersed in the challenges your company faces right now that it seems almost inconceivable that your managers don't see the same (grim) picture.
Developing Tomorrow's Leaders
Author: Lee Ann RunyPublication Name: Hospitals & Health Networks
Published Date: 05/12/2009
You are only as good as the people who work for you. This axiom is as pertinent today in health care as ever. A skillful, knowledgeable and motivated workforce is a competitive advantage in the complex health care environment
Sign on the Dotted Line
Author: Virginia RandallPublication Name: Incentive Magazine
Published Date: 04/02/2009
When Quint Studer, then CEO at Holy Cross Hospital in Chicago, found himself picking up a plastic bag left in the bushes at a McDonald's, he wasn't just being a good citizen - he was complying with a contract with his employees - on his own time. "Our Standards of Behavior Agreement specified that anyone who saw a piece of paper on the floor in the hospital should pick it up," he explains, "I signed it along with my employees, and some of my employees might have been in the lot."
Never Having a Never Event
Author: Debora HendricksonPublication Name: Hospital Impact.Org
Published Date: 04/01/2009
The Institute of Medicine estimates that nationwide, preventable medical errors in hospitals unintentionally kill the equivalent of one jumbo jet crashing each day. While preventable medical errors are the last thing a patient should have to worry about when he or she is admitted to a hospital, it might surprise most people to know how much time hospital administrators and clinicians spend with their colleagues, consultants and medical agencies to work to eliminate all preventable medical mistakes.
Hourly Rounds Reduce Rate of Patient Falls and Bedsores
Author: Megan M. KrischkePublication Name: NurseZone.Com
Published Date: 03/12/2009
When someone from the Studer Group talks, people listen. So when the prestigious healthcare consulting firm released findings from a survey of 8,000 women in diverse healthcare positions across the U.S., employers took these results very seriously.
What Women Want
Author:Publication Name: Advance for Nurses
Published Date: 03/12/2009
When someone from the Studer Group talks, people listen. So when the prestigious healthcare consulting firm released findings from a survey of 8,000 women in diverse healthcare positions across the U.S., employers took these results very seriously.
A Little More Conversation
Author: Erich BurnettPublication Name: Modern Medicine Viewpoint
Published Date: 03/06/2009
Are you an 18-second doctor? Your patients certainly hope not. Eighteen seconds is the amount of time, on average, that patients are permitted to talk before the physician-that's you, quite possibly-interrupts them, according to a study by the Albert Einstein College of Medicine in New York. Is 18 seconds enough time to fully understand your patient's concern?
Hourly nurse rounding is a growing trend around the country
Author: Steve DoylePublication Name: The Huntsville Times
Published Date: 03/03/2009
Crestwood Medical Center's promise to check every patient every 60 minutes as part of a new "hourly rounding" program appears to be paying off. The year-old initiative was designed to stamp out common health problems associated with hospital stays, and the early returns are promising. Accidental patient falls at Crestwood are down 58 percent and bedsores are down 39 percent since November 2007, said Chief Nursing Officer Martha Walls.
Vision without Execution is Hallucination by Quint Studer
Author: Quint StuderPublication Name: Modern Healthcare
Published Date: 02/09/2009
We all know what's wrong in healthcare. Lower investment earnings. Tight capital. Reduced philanthropy. Increased bad debt. And that's only the beginning. Times we once considered bad, like the passing of the Balanced Budget Act, we now view as the good old days.
Stress up the Ladder: Wellness Management is Key for C-suite Execs, Whose Stress Can Affect Entire Organizations
Author: Joe CarlsonPublication Name: Modern Healthcare
Published Date: 01/05/2009
When hospital executive Jim Casanova gets stressed, he likes to think about a little refrigerator magnet he received as a gift a few years ago. The top of the tchotchke is imprinted with the phrase, "Control what you can," while the rest of the magnet is a mirror reflecting the viewer's face. "It's a little corny, but I think it's a good lesson. You can't control things, but you can try to control your reactions," said Casanova, who is chief executive officer of 195-bed Aurora Sinai Medical Center in Milwaukee.
Hardwiring Accountability – Sustaining Results through an Objective Evaluation System
Author: Dan CollardPublication Name: HR Pulse – Winter 2008
Published Date: 01/01/2009
Why do so many initiatives fail in organizations? There is an absence of an objective accountability system. As a result, organizational priorities are not met even though the majority of leaders receive strong performance reviews. And yet, the stakes for organizational performance have never been higher.
Where’s the plan? Adverse-event reports say what’s already known
Author: Jean DerGurahianPublication Name: Modern Healthcare
Published Date: 12/22/2008
Findings within two adverse-event reports released last week by HHS' inspector general's office spell out what the field already knows but do not offer plans for implementing practices that will lead to effective change, industry experts say.
Even the C-Suite Isn’t Safe
Author: Carrie VaughnPublication Name: HealthLeader's Media
Published Date: 11/09/2008
Hospitals nationwide are looking at every way possible to keep their organizations financially stable. Unfortunately, for many health systems and hospitals, staying financially stable has meant laying off employees and cutting service lines.
What Women Want but Rarely Get
Author: Carrie VaughnPublication Name: HealthLeader's Media
Published Date: 11/07/2008
Only 9% of women who work in the healthcare industry are very satisfied with their work/life balance, according to a recent study by the Studer Group. On average, "women said one time per week that they have to make a decision where they feel they are deciding between their family and their job," says Quint Studer, founder and CEO of the Gulf Breeze, FL organization. "That is a sobering statistic."
Quint Studer Discusses 5 Important Issues Facing Hospital Leaders
Author:Publication Name: Becker's Hospital Review
Published Date: 11/05/2008
Quint Studer, founder of the Studer Group, a healthcare consulting firm that coaches thousands of leaders at organizations worldwide on creating and sustaining service and operational excellence, and recently named one of the "Top 100 Most Powerful People" by Modern Healthcare, discusses five of the most important issues he believes currently face hospital leadership.
Communication Excellence with Dan Collard of Studer Group
Author: Carol DausPublication Name: 24X7 Magazine
Published Date: 11/01/2008
Everyone agrees that technology, including high-speed computers, e-mail, cell phones, and text messaging, has made it easier to stay in touch with one another, regardless of the day or time. But in this age of instant communication, many managers of biomedical engineering departments find that old-fashioned face-to-face communication is necessary to keep employees on track and their departments running smoothly.
Keep Your Patients Coming Back
Author: Quint StuderPublication Name: MGMA
Published Date: 08/01/2008
Does your practice deliver the customer service – in addition to the medical care – that patients want? The secrets of engaging physicians in a better patient experience.
To Cure Labor Shortage, Become Best Place to Work
Author: Mark BenedumPublication Name: Boston Business Journal
Published Date: 02/01/2008
Hospitals across the United States are struggling with workforce shortages that have the potential to compromise both quality and availability of health care in the years to come. There simply aren't enough nurses and medical technologists to serve our aging population.
Manage Up to Improve Performance
Author: Quint StuderPublication Name: Healthcare Registration
Published Date: 01/29/2008
A critical task in getting organizations aligned is teaching leaders how to quit playing the “blame game” and start positioning others— individuals, departments, and so forth—in a positive light.
Evidence-Based Leadership
Author: Quint StuderPublication Name: Projects@Work
Published Date: 01/14/2008
When it comes to leading teams, commonsense tactics can produce uncommonly good results. Here are five recommended best practices from the author of best-seller "Hardwiring Excellence" that can boost morale and improve performance, immediately and over the long term.
The Accidental Saboteur
Author: Quint StuderPublication Name: Event Solutions
Published Date: 12/01/2007
Whether you're a leader or an employee, you want your company to succeed, right? Of course you do. After all, your paycheck depends on it. But the vast majority of companies—even vibrant organizations that operate with little noticeable dysfunctions—are filled with saboteurs.
Serious About Service
Author: Quint StuderPublication Name: Health Executive
Published Date: 11/01/2007
Patient satisfaction levels have a direct effect on the bottom line. If you understand how service, safety, and quality issues impact financials, you can implement tools that boost and sustain both patient satisfaction and strong financials.
Employee Satisfaction: Key to Driving Performance Excellence
Author: Debbie CardelloPublication Name: Urgent Matters
Published Date: 08/20/2007
In today's health care market, American hospitals are faced with intense competition, declining reimbursements, and workforce shortages. Healthcare consumers choose hospitals where they believe they will receive the very best care and service.
Evidence-Based Leadership for Reduced Risk
Author: Bob Murphy, RN, JDPublication Name: Managing Infection Control
Published Date: 07/01/2007
People don't go to the hospital to get sicker; yet that is what often happens. Many states are in the process of making hospital infection rates and other adverse event rates public, so risk reduction is naturally a hot topic in the healthcare industry.
Infinite Excellence: Live the brand promise by emphasizing "always."
Author: Lynne CunninghamPublication Name: Marketing Health Services
Published Date: 06/20/2007
In the Summer 2007 edition of Marketing Health Services, Studer Group coaches Lynne Cunningham, Zani Weber and Karen Cook describe the new HCAHPS survey and relate how it is good news for the marketer. By striving to "always" provide an exceptional experience for the patient, the hospitals remains focused on truly "living the brand promise."
How to Achieve and Sustain Excellence
Author: Quint StuderPublication Name: Healthcare Financial Management
Published Date: 06/01/2007
Why can some organizations achieve and sustain excellence while others cannot? What makes the difference is one of the most important things the Studer Group has learned in coaching hundreds of organizations over the past eight years.
Improve staff turnover, LOS, and bottom line
Author: unknownPublication Name: Hospice Management Advisor
Published Date: 06/01/2007
Training hospice leaders to be effective managers may be one of the most effective ways to improve a hospice's staff turnover rate, as well as make a significant difference on the bottom line, according to the experience of one Florida hospice.
Objective Leadership Evaluations Drive Successful Performance
Author: Quint StuderPublication Name: ANI: Healthcare Finance Conference
Published Date: 06/01/2007
Why do some organizations sustain excellent performance while others operate in fits and starts? Even though they may work under the same financial pressures and in a similar external operating environment, some organizations excel at attracting talent, growing market share, and maintaining financial health, while others just don't.
Program Teaches Zero Tolerance for Poor Performers
Author: UnknownPublication Name: Hospice Management Advisor
Published Date: 06/01/2007
Hospice leaders know very well who are their high, middle, and low performers, but they may not take the time to identify employees this way or deal with the conflicts posed by the low performers, and this can lead to systemic and long-term problems in the organization.
Closing the Gap
Author: Quint StuderPublication Name: Health Executive
Published Date: 03/05/2007
Quint Studer exposes a significant gap in healthcare succession planning and shows us how to close it.
Round Bounty
Author: Christine M. MeadePublication Name: Marketing Health Services
Published Date: 03/05/2007
The healthcare marketing profession has changed dramatically over the past30 years. But what hasn’t changed is that clinical providers in a hospital continue to have the greatest influence on patient and family perceptions ofa hospital or health system.
Relationship Management
Ask physicians how they feel about the hospitals where they work, and you are likely to get some interesting answers. One reason is that many physicians feel like they work in four hospitals: the day hospital, the night hospital, the weekend hospital, and the holiday hospital....Leadership and Management
Author: Quint StuderPublication Name: hfm
Published Date: 07/01/2006
I think of reducing employee turnover as the “low-hanging fruit” when it comes to easy ways to dramatically cut costs.
Discharge Phone Calls Deliver Quality Care, Higher Patient Satisfaction
Recently a nurse told me about a patient who thanked her for saving his life. She said, "When I called, the patient recognized my name and started to express his gratitude. He said we made him feel like the only patient we had that day in the ER and if it hadn't been for the doctor who insisted he be admitted (despite his reluctance), he wouldn't be alive today. "Revenue Cycle Strategist
Author: Quint StuderPublication Name: hfma
Published Date: 05/01/2006
Every organization should ensure that all of its employees, including its leaders, receive training every year. Does leader-ship training at your organization get results? Test yourself or your supervisor by answering these questions.
Reducing Leader Variance
Author: Quint StuderPublication Name: hfm
Published Date: 10/01/2005
Quint Studer explains how to reduce leader variance in the October 05 issue of hfm magazine, a publication of the Healthcare Financial Management Association.
High-Middle-Low Performer Conversations
Author: Quint StuderPublication Name: hfm
Published Date: 08/01/2005
Quint Studer explains how to have conversations with high, middle, and low-performing conversations in the August 05 issue of hfm magazine, a publication of the Healthcare Financial Management Association.
Boost Patient Satisfaction without Burdening Your Budget
Author: Gail Boylan, RNPublication Name: Oncology Issues
Published Date: 03/30/2005
Patient satisfaction and staff satisfaction go hand in hand. A few simple steps can help improve both.
Five Questions to Ask New Hires
Author: Quint StuderPublication Name: Healthcare Executive (American College of Healthcare Executives)
Published Date: 03/01/2005
In this article, Quint Studer outlines the five best questions to ask a new hire at your organization.
Developing the New Frontline Manager
Author: Lauren Arnold, PhD, RN and Greg NelsonPublication Name: Nurse Leader
Published Date: 12/01/2004
This article details how to develop new frontline managers.
The Art of Rewarding and Retaining Staff - Part 3
Author: Susan Osborne, RN, MSN, MBAPublication Name: Nurse Leader
Published Date: 10/01/2004
This article is the last in a 3-part series on rewarding and retaining staff.
How to Become an Employer of Choice
Author: Lynne CunninghamPublication Name: COR Healthcare Market Strategist
Published Date: 08/01/2004
Being "a great place to work" is imperative in any business today, but especially in healthcare where national shortages of nurses, pharmacists, and other professionals have become critical.
The Art of Rewarding and Retaining Staff - Part 2
Author: Susan Osborne, RN, MSN, MBAPublication Name: Nurse Leader
Published Date: 08/01/2004
This article is part 2 of a 3-part series on retaining staff.
Moving from Good to Great
Author: Quint StuderPublication Name: Marketing Health Services (American Marketing Association)
Published Date: 06/01/2004
Principles and Passion turn the Healthcare FlywheelSM. This article is adapted from Chapter 2 of Hardwiring Excellence.
The Art of Rewarding and Retaining Staff - Part 1
Author: Susan Osborne, RN, MSN, MBAPublication Name: Nurse Leader
Published Date: 06/01/2004
The key for success is retention of your current staff.
Communicating Quality
Author: Quint StuderPublication Name: COR Healthcare Market Strategist
Published Date: 03/01/2004
How a hospital can raise its quality profile in the community it serves.
The Value of Employee Retention
Author: Quint StuderPublication Name: hfm
Published Date: 03/01/2004
High employee retention is key to service excellence and operational excellence.
How Health Care Wins with Consumers Who Want More
Author: Quint StuderPublication Name: Frontiers of Health Service Management (American College of Healthcare Executives)
Published Date: 07/04/2003
Quint Studer's article, "How Healthcare Wins with Consumers Who Want More" is published in the Summer 2003 Frontiers of Health Service Management magazine
Making Service Excellence a Priority
Author: Quint Studer
Publication Name: Trustee Magazine (American Hospital Association)
Published Date: 09/01/2002
It's important (but not always common) for boards and CEOs to agree on the organization's top priorities. By working closely with the CEO on the right "To Do" list, boards can help the organization respond effectively to significant challenges, such as low patient satisfaction or high employee turnover. A leadership team that is willing to examine itself and improve can overcome obstacles that at first seem insurmountable.
Sustaining the Gain: Creating Organizational Alignment through Accountability
Author: Quint StuderPublication Name: Press-Ganey Satisfaction Monitor
Published Date: 05/01/2002
The payoffs to the evaluation are huge: great results. The best of these results is an organization that is a great place to work, to practice medicine, and to receive care.
Are You Building Strong Emotional Bank Accounts with Your Employees?
Author: Quint StuderPublication Name: My Midwest magazine
Published Date:
You've heard the expression, "Save for a rainy day"? Well, get out your umbrellas, because it's pouring. Recession-wracked companies are in the middle of a storm and leaders are asking their employees to make big sacrifices: long hours, stressful workloads, maybe even less pay.