Must Haves® - Key Words at Key Times / AIDET

AIDET Interaction Assessment Use this document to assess AIDET competency.	downloads, (added 10/10/2009)

AIDET Worksheet Tools used for staff to develop their own AIDET and to take the Introduction to the next level.	downloads, (added 10/10/2009)

Competency Assessment Tool Use this tool to assess the level of AIDET competency through simulation of direct observation.	downloads, (added 10/10/2009)

Hardwire the Five Fundamentals of Service Read the article from Hardwired Results, Volume 1, Issue 3.	downloads, (added 10/10/2009)

Question 34 - 101 Answers to Questions Leaders Ask How do you create buy in for key words (i.e. scripting)?	downloads, (added 10/10/2009)

Question 35 - 101 Answers to Questions Leaders Ask How do we measure staff participation in using key words?	downloads, (added 10/10/2009)

Question 36 - 101 Answers to Questions Leaders Ask Are key words for phone answering necessary?	downloads, (added 10/10/2009)

Question 37 - 101 Answers to Questions Leaders Ask Do you have key words for communication with family members?	downloads, (added 10/10/2009)

Question 38 - 101 Answers to Questions Leaders Ask Can you recommend key words for response to call lights?	downloads, (added 10/10/2009)

Question 39 - 101 Answers to Questions Leaders Ask Can you suggest some key words to improve bed turnover?	downloads, (added 10/10/2009)

Question 40 - 101 Answers to Questions Leaders Ask How do we overcome resistance to common key words that all employees are expected to use?	downloads, (added 10/10/2009)