Emergency Department Partner Tools
ED Q&A - Front Door to Pay-for-Performance  Studer Group's Executive Vice President and industry strategist, Brian C. Robinson, and national ED coach expert, Regina Shupe, MSN, RN, CEN, share the latest tools, tips, and metrics for maximizing ED performance for overall organizational performance. |
downloads, (added 7/21/2011) |
| ED Q&A - How to Manage Drug-Seeking Patients in the Emergency Department An interview with Dan Smith, MD, Studer Group coach, national speaker, and practicing Emergency Department physician |
downloads, (added 3/23/2011) |
| ED Hospitalist Collaboration Q&A Three of Studer Group’s emergency department coach experts—Stephanie Baker, RN, CEN, MBA; Wolf Schynoll, MD, FACEP; and Faye Sullivan, RN—share best practices related to a key patient safety issue: how to drive effective collaboration between ED physicians and hospitalists. |
downloads, (added 9/1/2011) |
ED Whitepaper - Managing Drug-Seeking Behaviors & Super Users in the Emergency Department  How to deal with patients exhibiting chronic pain or drug seeking behaviors for fewer complaints and better care. |
downloads, (added 3/23/2011) |
| Tools to Manage Drug-Seeking Behaviors & Super Users in the Emergency Department While emergency department "super users" typically represent no more than three percent of the ED patient population in Studer Group's Learning Lab, they can make it challenging to execute and hardwire service for all patients (including super users). This document contains four tools to ensure appropriate utilization and care in your ED. |
downloads, (added 3/23/2011) |
Rounding on Patients Log  Tool for leaders to use when rounding on patients |
downloads, (added 10/10/2009) |
| Rounding on Staff Log Tool to document staff rounding |
downloads, (added 10/10/2009) |
| Key Words for Reception Area Rounding A sample preference card for support departments to use during internal customer rounding. |
downloads, (added 3/10/2009) |
| Stop Light Report Use this to to communicate in writing how the ideas/concerns harvested in rounding are handled. |
downloads, (added 10/10/2009) |
| Stop Light Report This is an alternate version of a stop light report. |
downloads, (added 10/10/2009) |
Accountability Metric Database  List of sample metrics by hospital department |
downloads, (added 10/10/2009) |
| Example Goals by Organization Level Example Goals by Organization Level |
downloads, (added 10/10/2009) |
| Leader Evaluation Goal Library Library of goals used in leader evaluation. |
downloads, (added 10/10/2009) |
| AIDETSM Customer Rounding Observation Log Tool to document staff rounding |
downloads, (added 3/10/2009) |
| Discharge Call Question Library A database of discharge call questions that covers different units and areas of the hospital. |
downloads, (added 10/10/2009) |
| Bedside Report Implementation Template Sample work plan template for bedside shift reports. |
downloads, (added 10/10/2009) |