SELF TEST
ARE YOU AN ENGAGED LEADER?
Answer these questions. Then see how you rate.

1. Does each of your employees have a clear understanding of what you expect from them?
a) Yes
b) No

2. Do you regularly ask your employees if they have the tools and equipment they need to do their jobs?
a) Yes
b) No

3. Does your organization use an objective and measurable leader evaluation system to set clear expectations and hold employees accountable?
a) Yes
b) No

4. Do you actively re-recruit high and middle-performing staff and de-select low performers quickly?
a) Yes
b) No

5. Do you and your staff know key words and phrases to use with patients and families to attain a high level of satisfaction?
a) Yes
b) No

6. Are results in patient satisfaction communicated to all staff consistently?
a) Yes
b) No

7. When answering tough questions from staff, do you take ownership for answers they may not like (versus blaming someone else)?
a) Yes
b) No

8. Do you consistently "manage up" your staff, by regularly sending names of those who should be recognized to your leader?
a) Yes
b) No

9. Does your organization have a reputation for excellence in the community that results in high referrals?
a) Yes
b) No

10. Do you invest in ongoing training to ensure your direct reports have the competencies they need to do their jobs well?
a) Yes
b) No