|
DEMONSTRATE RETURN ON INVESTMENT.
Several years ago I was asked by a reporter from Modern Healthcare magazine why I thought that more organizations were paying attention to patient satisfaction and employee satisfaction. My answer was that we have been able to show the financial return for raising satisfaction.
Read
Full ArticleDrive Clinical Quality with Objective Leader Evaluations
"Translating overall organizational goals into meaningful and aligned department goals is key to moving the organization's results forward," explains David Fox, president of Advocate Good Samaritan Hospital, a 340- bed facility with 2400 employees in Downers Grove, IL and a leading performer in Advocate Health Care. Advocate is the largest integrated health system in Illinois.
Read Full ArticleCut Malpractice Claims When Patients Wait Less
"In our experience, patients who are seen at hospital emergency departments where the wait time is less than 30 minutes file 75% fewer malpractice claims than patients seen at hospital emergency departments where the wait time is greater than 60 minutes," explains CEPAmerica’s Chief Medical Officer Prentice Tom, MD. As the largest provider of ED management and staffing services in California, CEPAmerica physicians see more than 2.5 million patients per year and staff over 60 emergency departments in California, Georgia, Arizona and Oregon.
Read Full ArticleQ&A
Physician Training Delivers ROI
Hardwired Results© interviews Stephen C. Beeson, MD about how he calculates the ROI on physician training...
Can you connect physician training to better financials?
In the outpatient setting, the patient experience is most predicted by the patient interaction with physicians. We estimate that our medical group increased gross revenue before expenses—by approximately $200,000 last year—by improving patient satisfaction with physicians.
Read Full ArticleHow to Calculate ROI in the Emergency Department
As the door to the hospital, the patient experience in your Emergency Department has a powerful influence on the community's perception of the care you provide, which drives volume through positive word-of-mouth. And, since 42% of patients discharged from federal, short-term general hospitals were admitted through the ED in 2006, ED patients fill inpatient beds.
Read
Full ArticleFind New Revenue in Your Emergency Department—Use the ED Calculator
With a click of your mouse on each dial, you can set your hospital-specific stats and automatically calculate additional hospital revenue gains by reducing Left Not Seen, decreasing diversion, and increasing volume gains.
Read
Full ArticleReduce Falls, Overtime and Lost Charges
with Hourly Rounding
In the September 2006 issue of American Journal of Nursing, Studer Group's Alliance for Health Care Strategy published its national study of hourly rounding on patients. The results: fewer call lights, less falls, and higher patient satisfaction.
Read
Full ArticleLeadership Training Improves Hospice Financials
In mid-2002, Covenant Hospice in Pensacola, FL took excellence in end-of-life care to the next level with the introduction of their prescriptive approach to education via their OPTIMAL® program. Since then, referrals are up and length of stay has improved dramatically.
Read
Full ArticleQ&A
Financial Returns and Patient Satisfaction:
Making the Connection
Hardwired Results® interviews Studer Group coach Brian Robinson...
Can you explain how patient satisfaction delivers ROI?
There are many ways patient satisfaction links with ROI. For instance, patients who are satisfied also tend to be loyal—which increases volume through referrals. They are also clinically compliant because they trust their caregivers. This improves patient outcomes. And best of all, the same tools we use to increase service to patients are also those that improve clinical quality and reduce costs.
Read Full Article Copyright ©2007 STUDERGROUP. All Rights Reserved.