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FROM QUINT Many years ago, when I was president of Baptist Hospital, Inc. in Pensacola, FL—well before I founded Studer Group—I received a call from a CEO who wondered if I had ever worked with the Malcolm Baldrige award. When I said no, he explained that he thought the work we were undertaking was very much in alignment with the Baldrige Criteria. While there are several Baldrige Criteria that Studer Group's Nine Principles® and Five Pillars do not address, there is excellent overall alignment between the Baldrige Criteria and Studer Group tools. As an ever increasing number of health care organizations have come to recognize the benefits of participating in the Baldrige Award process to accelerate performance, Studer Group has responded by adding Baldrige expertise on staff. In this issue, I invite you to learn from Baldrige National Examiner and Studer Group coach Paul Grizzell (already a popular speaker and Baldrige consultant to many Studer Group partners) and Debbie Cardello, former COO of 2004 Baldrige winner Robert Wood Johnson University Hospital Hamilton who just joined Studer Group in May. Long-time coach and former National Examiner Lucy Crouch shares her insights along with several CEOs from Studer Group partner organizations who are at various stages in their unique Baldrige journeys. I hope you find this issue helpful. Yours in service, Quint Studer
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