SELF TEST
CAN BALDRIGE MOVE YOUR ORGANIZATION’S PERFORMANCE FASTER?
Answer these questions and see how you rate.

1. Do your senior leaders set an environment of excellence that encourages high performance?
a) Yes
b) No


2. Do you have a results-oriented leadership evaluation and improvement system?
a) Yes
b) No


3. Do your leaders and staff know patient and other customer complaints and have a method to address them?
a) Yes
b) No

4. Do your leaders and staff build effective relationships with patients and other customers to ensure high patient satisfaction and loyalty?
a) Yes
b) No

5. Does your organizational culture support employee learning, motivation, and high performance?
a) Yes
b) No


6. Does your organization systematically identify, manage, and improve its key health care processes?
a) Yes
b) No


7. Does your organization systematically identify, manage and improve its key support processes?
a) Yes
b) No


8. Does your organization demonstrate positive performance trends across all Pillars (People, Service, Quality, Finance, Growth)?
a) Yes
b) No


9. Do your most important organizational results compare favorably to national role model benchmarks?
a) Yes
b) No