HARDWIRED RESULTS

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> What's Right in Health
> Care Annual Conference
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> "The Baldrige Award:
> What's In It for Me?
> Available June 29

In this issue:

> The Baldrige Award: The
> Journey Is the Win

> Q&A: Baldrige and Studer
> Group’s Nine Principles^®:
> Prescriptive Answers to
> Non-Prescriptive Criteria

> RWJ Hamilton Transformed

> CEOs Share Powerful
> Lessons Learned

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MESSAGE FROM QUINT
EMBARK ON THE BALDRIGE JOURNEY.

Many years ago, when I was president of Baptist Hospital, Inc. in Pensacola, FL—well before I founded Studer Group—I received a call from a CEO who wondered if I had ever worked with the Malcolm Baldrige award. Read Full Article

The Baldrige Award: The Journey Is the Win

Is your organization at the top of its game? If so, maybe you're wondering how to make those incremental improvements to achieve the highest level of performance excellence. Or perhaps your organization's performance is just mediocre and leaders are looking for a method to accelerate improvement efforts. Maybe performance is even poor and you need a way to focus your turnaround efforts. Read Full Article

Q&A:
Baldrige and Studer Group's Nine Principles^®: Prescriptive Answers to Non-Prescriptive Criteria

Hardwired Results^® interviews Studer Group coach Lucy Crouch...

Read Full Article

Robert Wood Johnson University Hospital
Hamilton Transformed

It was a monumental moment when President and CEO Christy Stephenson and I accepted the 2004 Malcolm Baldrige National Quality Award on behalf of all employees from Vice President Dick Cheney in Washington, D.C. But it didn't even come close to seeing the joy and pride on the faces of our employees and physicians when they learned we had won the nation's highest honor for performance excellence.
Read Full Article

CEOs Speak Out on Powerful Lessons Learned

The Value is in the Journey…Not the Win
We just submitted our first Baldrige application in May. If we win the Baldrige someday, that would be huge, but my real interest is in the value of the journey. Already it has helped us clearly define key gaps, confirmed our direction and leadership framework and provided strategic direction and clarity to achieve our vision.

Read Full Article