SELF TEST
IS EXCELLENCE IN YOUR EMERGENCY DEPARTMENT HARDWIRED?

Are you doing all you can to improve patient satisfaction, reduce wait times and communicate effectively between staff and physicians?
Answer these questions and see how you rate.

Answer these questions and see how you rate.
1. Are all ED leaders and charge nurses rounding consistently on staff and patients using a rounding log to track results?
a) Yes
b) No


2. Do ED physicians and/or nurses make discharge phone calls to 60% or more of eligible patients?
a) Yes
b) No


3. Is there a QuickID or other quick registration process in place to expedite the check-in process when the patient first arrives?
a) Yes
b) No

4. Is there a process in place to ensure patients are moved to a patient room as soon as one becomes available?
a) Yes
b) No

5. Does pain management consistently begin at triage?
a) Yes
b) No


6. Do leaders and staff use meetings to regularly review key ED performance metrics (actual to goal) to celebrate success and take action in areas of opportunity?
a) Yes
b) No


7. Are communication whiteboards posted in every patient room? Do staff consistently use them to post key information?
a) Yes
b) No


8. Do ED leaders meet regularly with leaders in ancillary departments (e.g., lab, radiology) to discuss metrics and review progress towards common goals?
a) Yes
b) No


9. Is there a no-delay nurse report process in place for giving report to inpatient units?
a) Yes
b) No


10. Do all physicians, nurses and staff consistently use key words throughout the patient’s experience to reduce anxiety, set expectations, and respond to their needs?
a) Yes
b) No