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FROM QUINT In Studer Group's national learning lab, one of the most promising shifts we've seen over the last year is active physician leadership in service and operational excellence. From small hospitals like Pekin in Pekin, IL to large health systems like Sharp HealthCare in San Diego, physicians are leading the way. We notice that this occurs when physicians see real evidence of change at the organizations where they practice. They notice that as employee satisfaction rises, for example, there is less turnover. This directly benefits them. When they are supported by high-performing nurses, radiologists, and emergency department staff, there are fewer medical errors and they can serve patients more efficiently. Malpractice exposure is reduced. Physicians are keen observers by nature, due to their professional training. In their patients, they look for patterns of health and disease. In their leaders, they look for evidence that they can trust them to create and sustain a practice environment that consistently supports efficient and quality care. In other words, they seek evidence-based leadership. In this issue of Hardwired Results, you will find a number of specific tools your organization can begin using right now to reduce leadership variance and provide evidence of your commitment to physician satisfiers, quality patient care, increased access, and strong financials. I am interested in your success. Let me know how these tools are working for you. Yours in service, Quint Studer
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