SELF TEST
HOW WELL DO YOU KNOW YOUR MEDICAL STAFF?

Answer these questions and see how you rate.
1. Do your physicians feel they have the tools and equipment they need to do the job at your organization?

a) Yes
b) No


2. Do your physicians feel that nurses are prepared with appropriate patient information when they call?
a) Yes
b) No


3. Do your nurse managers send personal thank you notes to physicians?
a) Yes
b) No


4. Can you cite your organization’s patient no-show rate and explain to physicians the steps you are taking to reduce no shows?
a) Yes
b) No


5. Do you know who the most influential physicians are (e.g., the top 25% in patient volume); what they like about your organization; and what barriers they face?
a) Yes
b) No


6. Do you reward and publicly recognize those physicians who role model excellence?
a) Yes
b) No


7. Do you communicate extensively with physicians so they understand how patients perceive them and what actions you are taking based on their input?
a) Yes
b) No


8. Do you know how satisfied your physicians are with hospital-based physician support services (e.g. laboratory, anesthesiology, emergency room, radiology, hospitalist)?
a) Yes
b) No


9. Do you share results (People, Service, Quality, Growth, Finance) with physicians and tell them how they can help your organization improve?
a) Yes
b) No


10. Does your organization ask physicians to commit to specific standards of conduct?
a) Yes
b) No


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