> Respond to Physician Drivers

> Start a Physician Satisfaction         Team

> Survey Physicians

> Got Chart?

> Give Real-Time Feedback

> Use Physician Preference     Cards

> Pekin Hospital Moves     Physician Satisfaction

> Identify Standards of Conduct

> How Well Do You Know
    Your Medical Staff?

> Share a successful tool or tip
    on engaging physicians

> What was most useful in this
    issue of Hardwired Results?^TM

> Order print copies

This e-zine is e-mailed quarterly to individuals registered on the Studer Group website. Download from our archive Volume 1 Issue 1, Volume 1 Issue 2, and Volume 1 Issue 3. To review Studer Group's privacy policy, click HERE.

In Studer Group's national learning lab, one of the most promising shifts we've seen over the last year is active physician leadership in service and operational excellence. From small hospitals like Pekin in Pekin, IL to large health systems like Sharp HealthCare in San Diego, physicians are leading the way. Read Quint's Full Message

Are your physicians skeptical about your organization's commitment to service and operational excellence? It might be because there is leadership variance. In many cases, physicians feel they really work in four hospitals: the day hospital, the night hospital, the weekend hospital, and the holiday hospital. Do quality and efficiency depend on who's working a shift at your organization? Read Full Article

"It has to be a sincere effort to engage physicians,"advises Dr. Loren Meyer, Vice President, Quality and Medical Education, at All Saints Hospital, Racine, WI. "Physicians know when an effort is designed to placate them rather than truly driving improvement in making the environment a better place to practice medicine." All Saints has raised physician satisfaction from the 75th to the 90th percentile and enjoys less than 2% physician turnover. Read Full Article

Don't have the budget to hire a survey vendor to conduct physician satisfaction surveys? You can still collect important, actionable information on your own. Read Full Article

Studer Group's 'Got Chart?' tool was first developed by Quint Studer almost 10 years ago during his days as COO of Holy Cross Hospital in Chicago. Since then, hundreds of organizations in our national learning lab are using it to realize substantial improvement in physician satisfaction.
Read Full Article

By virtue of their clinical training, physicians are data-driven. They seek to identify and reduce negative variance by accurately diagnosing and treating disease. Read Full Article

What happens when a patient doesn't show up or cancels an outpatient test or procedure? Open appointments must be rescheduled. And even if every lost appointment could be rescheduled at month-end, the add-ins are expensive because they result in lost staff productivity, additional staffing and associated overtime. Here's how to take an opportunity disguised as an expense problem to serve patients better while increasing access, productivity, revenue and volume: Make pre-visit phone calls. Read Full Article

In just three years, Pekin Hospital (Pekin, IL) turned an accumulated $21 million loss into sustained profitability; cut employee turnover from 22% to 13%; and increased market share from 41% to 53%. Read Full Article

Increasingly, First Mover organizations recognize that aligning physician behaviors with those of employees is key to realizing the organizational vision. Patient satisfaction is greatly impacted by a physician's attitude, courtesy, and communication skills. Read Full Article