Every pilot who flies an airplane uses a pre-flight checklist to hardwire safety.
Here's a checklist you can use to hardwire leadership excellence at your organization.

 Manage up self, co-workers, and individuals
 and physicians in other departments

 Rounding for Outcomes (2 hours daily on
 employees, patients, internal customers)

 Utilize rounding logs to follow up on issues
 and reward and recognition

 Reward and recognize staff
 (3:1 compliment ratio)

 Make Pre- and Post-Discharge Phone Calls

  Manage up one compliment to a senior
  leader to feed the thank you note process

  Publicly reward and recognize a high performer
  while rounding, during meetings, etc.

 Re-recruit one high performer and coach one
 middle performer to higher performance

 Encourage employee bright ideas
 and innovation

 Update communication board

• Post the weekly patient satisfaction
  scores and the results to date for the
  Five Pillar goals
• Post a cumulative graph of Five Pillar
  results to date for department

  Solicit feedback from staff on how key
  words are working and suggested service
  and operational improvements

 Hold monthly department meetings (cascade
 learning to all employees)

Meet monthly with supervisor and include
on the agenda:

• Pillar results and action steps
• Harvested wins from rounding
• Identified opportunities for improvement
• Update and identify actions from department
  report cards

  Reinforce behavior standards and key words
  (for the organization and departments)

 Review 30/90-day questions with new hires

 Review and update 90-day work plans
 and goals

• include initiatives, action steps, timelines
  and rewards

 Attend Leadership Development Institute
 (LDI) if offered.