Register now for: What's Right in Health Care 2008 Annual Conference "Evidence to Outcomes" June 18 to 20 Atlanta, GA (Register by May 23 and save on hotel!) Spring 2008-Issue 10   Message From Quint: Build Physician Loyalty, Trust and Collaboration   Create Physician Loyalty that Joint Venture Firms Can’t Beat   Re-Recruit New Physicians   Build A Shared Agenda   Transparency Gets Results   Round on Referring Physicians   You Speak. We Listen.   Hire the Right Physicians   Wow Physician Splitters   Deal with Difficult Doctors Take this SELF-TEST:   Is your organization vulnerable to physician joint ventures? WE INVITE YOUR FEEDBACK Studer Group encourages you to share your comments, feedback, and suggestions. Click here to e-mail your comments to Quint Studer. Order More Copies To share copies of Hardwired Results® with other leaders or use this issue as a training tool, order print copies. Interested in subscribing or reading past issues? This e-zine is automatally e-mailed as a benefit to all individuals who are registered on the Studer Group website so there is no need to subscribe. You can also read past issues from our archive at no cost. To review Studer Group's privacy policy, click here. MESSAGE FROM QUINT BUILD PHYSICIAN LOYALTY, TRUST AND COLLABORATION. In my many years in healthcare, I generally find that CEOs lose their jobs over one of two issues: a poor relationship with the medical staff or financial issues. Sometimes they are closely related. Read Full Article Create Physician Loyalty that Joint Venture Firms Can’t Beat By Brian C. Robinson, Studer Group Executive Vice President Recently I was talking with a physician who was relaying his frustration with delays and inconsistencies at his local hospital. As he spoke, I couldn’t help but think about my own experiences as a frequent flyer. While I’m not a physician, I tend to remember and recount the needless delays and frustrations I experience with airlines in the same kind of technicolor that he does when he speaks about the hospital. Read Full Article Re-Recruit New Physicians... Create engagement early with CEO Audrey Meyers, Valley Health System, Ridgewood NJ There's a reason that Valley Health System in Ridgewood, NJ has the third highest physician satisfaction in the entire Press Ganey database. Leaders demonstrate an unrelenting commitment to physician satisfaction. (Valley, which has a medical staff of 700, is also a 2007 Studer Group Fire Starter award winner.) Read Full Article Build A Shared Agenda... Doctors want safety, quality and efficiency with CEO Bo Boulenger, Baptist Hospital of Miami, Miami FL We need to get over the fact that we’re occasional competitors with physicians and find common ground,” says Bo Boulenger, CEO of Baptist Hospital Miami in Miami, FL. “If you engage physicians on quality, operational efficiency, and safety—reducing adverse patient events for example—physicians will become your allies in realizing meaningful improvements.” Read Full Article Transparency Gets Results... Sharing valid data improves performance with CEO Donna Mills, Sharp Rees-Stealy Medical Centers, San Diego CA In the last five years, Sharp Rees-Stealy Medical Group, a large multi-specialty group practice, has driven patient satisfaction from the 25th to 72nd percentile through a transition to a performance culture of full transparency with physicians. As a result, the medical practice was the number one ranked medical group in California at the end of 2007 in quality and service by the Blue Cross Quality Report Card. Sharp Rees-Stealy is also a 2006 Studer Group Fire Starter award winner. Read Full Article Round on Referring Physicians... Focus, fix and follow up with CEO John Fitzgerald, Inova Fair Oaks Hospital, Fairfax, VA In the past five years, 182-bed Inova Fair Oaks Hospital in Fair Oaks, VA has moved physician satisfaction from the 71st to 99th percentile (Professional Research Consultants) in their quest to be the leading hospital in the nation by 2012. Read Full Article You Speak. We Listen. Effective communication creates partnership with CEO Rick Floyd, Sherman Hospital, Elgin IL In the last year, Sherman Hospital in Elgin, IL moved their physician satisfaction from the 52nd to the 93rd percentile (Press Ganey). How did they do it? CEO Rick Floyd credits the gains to “aggressive communication.” Read Full Article Hire the Right Physicians... Questions to ask for a good fit with CEO Stephen Pennington, Hugh-Chatham Hospital, Elkin NC "It takes more than stamina, special training, a good salary, and comfortable shoes to succeed in healthcare,“ says CEO Stephen Pennington of Hugh-Chatham Hospital, a small community hospital in Elkin, NC. “You have to love people.” Read Full Article Wowing Physician Splitters... How trust moves business with CEO Garry Gause, Brookwood Medical Center, Birmingham AL At Brookwood Medical Center, a 576-bed tertiary care center located in the highly competitive marketplace of Birmingham, AL, physician retention is high (98.3%). Patients give high marks on the HCAHPS survey as well, with a score of 89% of patients surveyed who responded “always” to the composite question on doctor communication. Read Full Article Deal with Difficult Doctors... Identify, measure, and address unprofessional behaviors with Associate Dean for Clinical Affairs Gerald B. Hickson, MD, Vanderbilt Medical Center, Nashville TN "It takes more than stamina, special training, a good salary, and comfortable shoes to succeed in healthcare,“ says CEO Stephen Pennington of Hugh-Chatham Hospital, a small community hospital in Elkin, NC. “You have to love people.” Read Full Article Contributors Brian C. Robinson, a 25-year healthcare veteran, is a former CEO of small rural hospitals, large academic medical centers and multi-facility hospital systems. Currently, he is executive vice president at Studer Group. Christina Román brings nearly 20 years of experience writing on healthcare to her role as managing editor of Hardwired Results. Click here to order print copies of this issue of Hardwired Results® Copyright ©2008 STUDERGROUP®. All Rights Reserved.