> Establish rounding times on a calendar.

> Capture wins with instant recognition via e-mail.

> Round with specific goals in mind.

> Eliminate excuses by creating organizationwide "no meeting times" for rounding.

> Use the rounding log to hardwire rounding follow-up.

Excerpted from Studer Group's Must Haves^SM Video Series Facilitation Guide, Volume 1: Rounding for Outcomes.