Memorial Regional Hospital in Hollywood, FL is a large regional tertiary care hospital (684 beds, 4,000 employees, Level 1 trauma center). It''s also the flagship facility of Memorial Health System, a four hospital health care system and the seventh largest public health care system in the nation. As the busiest hospital in Broward County, Memorial Regional treats over 93,000 ED patients and 35,000 inpatients annually. The inpatient payor mix is 21% Medicare, 14% Medicaid, 49% managed care, and 16% charity/self pay.

And yet, Memorial Regional has also been consistently ranked (Press-Ganey) in the top 5th percentile nationwide among hospitals with 600 beds or more based on inpatient satisfaction results for the last 12 consecutive months.

"Effective rounding happens when staff understands that the purpose of your visit is to illicit information and feedback that will result in specific actions to improve the efficiency and quality of the workplace," explains Jay Piriz, Administrator at Memorial Regional.