PURPOSE. WORTHWHILE WORK. MAKING A DIFFERENCE.
Ioften hear Studer Group coach Barbara Hotko (author of "Rounding for Outcomes,") describe the Healthcare FlywheelSM as similar to how the flywheel on a steam engine drives a train. She says, "When you listen to the sound of the engine, you can hear the push that starts the engine. Then as the engine moves, the train gains momentum, until the momentum is so great, it's difficult to stop. Some say it takes eight miles for a locomotive to stop."
It is the same with the Healthcare FlywheelSM. When organizations help employees re-connect to their values and passion for doing worthwhile work, they balance the flywheel and inspire them to commit to some very prescriptive To-Do's (see Studer Group’s Must HavesSM) that turn the flywheel. This creates results that generate increasing momentum for more results on the journey to service and operational excellence.…until they are "hardwired." In other words, an organization can sustain the gains, even if great leaders come and go.
My hope is that Hardwired Results will give you specific tools and techniques to do just that. Each issue will share in-depth information on key topics (this quarter—how to reduce employee turnover and increase loyalty), include case studies, and offer free downloadable tools that will help to hardwire results (people, service, quality, finance, and growth) at your organization.
I hope they are helpful on your personal journey to making health care a better place for employees to work, physicians to practice and patients to receive care.
Yours in service,
Quint Studer
CEO, Studer Group
Quint@studergroup.com
WE INVITE YOUR FEEDBACK
Studer Group encourages you to share your comments, feedback, and suggestions. Selected letters will appear in the January 2005 issue of Hardwired Results. Please send comments to Quint@studergroup.com