The Studer Group Learning Lab General Leadership Series
One of the benefits of working with the nearly 800 organizations that make up our Studer Group Learning Lab is that it helps us keep our finger on the pulse of the industry. We hear what people are talking about and are able to zero in on the issues that most urgently need solving. Our Thought Leader series allows us to explore such relevant and timely topics in-depth. We publish these reports—filled with insights and actionable tips from some of the finest minds in the industry—for Studer Group partners and other professionals seeking to make healthcare better.
Please check back regularly to read the latest leadership articles and reports. And if there's a topic you'd like to see covered or a particular expert you'd like to hear from, please let us know. As always, we welcome your feedback and suggestions.
It Pays to Imitate: A Closer Look at the Dynamics of Best Practices
A Defend Your Research feature titled "Imitation Is More Valuable Than Innovation" written by Oded Shenkar made the case that finding really good ideas developed by others and copying them is good business. In fact, it’s a major source of progress.
A Commitment by UHealth
University of Miami Health System's (UMHS) Pascal Goldschmidt, MD, Dean of Miller School of Medicine's discusses UCARE. UCARE is their commitment to make UHealth stand for teamwork and superiority in delivery high quality care with exceptional care to their patients each and every day.
A Rounding on Patients "Aha" Moment
See how clustered rounding based on nurse/care teams, instead of rounding by census or room allows you to validate behaviors, track performance and trends, and then coach specifically to improve performance. Learn the six steps to improving staff accountability and the patient experience (and access a rounding checklist that covers all of the points).
Moving "Best Practices": How One of America's Largest Hospital Systems Does It (and Does It Well)
Hardwiring evidence-based tools and tactics throughout 122 hospitals and an 80,000-employee organization is no small feat. But it has been done at facilities affiliated with Community Health Systems Professional Services Corporation—and has gained (and sustained) amazing results. Read the ten secrets to its success.
How to Manage Drug-Seeking Patients in the Emergency Department
An interview with Dan Smith, MD, Studer Group® coach, national speaker, and practicing Emergency Department physician
It Starts in ED: Why a Patient's "First Impression" Sets the Stage for HCAHPS Success
You might find it odd that we would zero-in on the Emergency Department when discussing an inpatient survey. But when you think about how your patients get to your hospital in the first place, it makes perfect sense.
HCAHPS - It's All About Quality
There is a clear connection between quality and patient satisfaction. HCAHPS has elevated our attention to delivering patient-centered care. The patient's perception of his or her care is a tangible reflection of your delivery of quality care.
